The Crew Lounge

TCL 78: Hotel Van Confessions

In this week's flight attendant travel podcast we are joined by Sluggo and Paul to discuss the news, funny passenger stories and the sordid details that he sees in hotel van rear view mirror.

  • Qantas investigates pilot's steamy midair 'interaction'
  • Crew hotel layovers
  • and more...

If you're a flight attendant, gate agent or other crew and would like to join us on a future episode, please email us at [email protected]

Thanks for listening!

Disclaimer: The views expressed are the personal opinions of the participants and do not necessarily reflect the views of their employers.

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Comments

#1
Alan December 12, 2011 at 11:03 pm

You know after listening to todays rant about people asking flight attendents about pricing and such, I want to ask you if you ever went into a restaurant and asked the server about the food. What reaction would you have if they "I don't know. I don't eat it." You would walk out. Why shouldn't you know something about the airlines policies? I agree there are too many rules and regs for you to know them all, but what about saying "You can check online at ...." or "Let me get back to you" or "I will relay your request to the gate personnel?".

Just saying it's "Not what I care about" is not acceptable.

Thanks, Alan

#2
Mike December 13, 2011 at 10:40 am

@Alan, I think your analogy is way off. If you ask your restaurant server why the steak is $20 here, but $17 down the street, or if you ask why the special of the day includes salad and soup on Fridays only but not the other days of the week is better. I'd be surprised to find any server that knew about management pricing policies. And of course, airline inventory management, rebooking policies, overnight accommodation during irregular operations and other programs are a mystery to even the most experienced traveler.

I wouldn't expect any flight attendant to know that info, and I'm certain anyone that participates in The Crew Lounge would refer a customer to the website or gate agent as you suggest. I think the comment in the podcast was simply asking how much of those details they each knew off the top of their head, not a statement that they don't care about their passengers.

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