Upgrades Posts

Going with your gut is the best policy when traveling.

I just returned home to the UK from a long weekend in the states. As a UA guy I booked Manchester (MAN) - Frankfurt (FRA) - Washing Dulles (IAD) round trip. Sure this is now a UA non-stop from MAN-IAD operated by B757 but upgrades are never opened in-advance on that flight. I was able to use my ...
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It Pays to Be Loyal - Delta Lost My Upgrd?!?

Today was my first business trip since my move to San Diego. It was an odd day to fly (Saturday) for business, but I have a training at the butt crack of dawn in Birmingham, Alabama tomorrow and didn’t want to be sleepy from a red eye. Since my travel patterns have changed vastly and I do most ...

United Airlines CFO Labels Certain MileagePlus Elites as "Entitled"

Many are up in arms over recent comments about certain MileagePlus elite members made by United Airlines CFO John Rainey at the Bank of America Merrill Lynch Global Transportation Conference last Thursday. I am yawning. While not very savvy, his statements were not at all a surprise.
We ...

UNITED Merger - Metal Change - Loss of Upgrade - CO agent saves the day

I must say I did not think I would be posting a positive thing about this situation but I’m happy that it worked out. Back in December I booked a r/t flight from EWR-SEA on Continental.com, I booked at a contract Y fare, and got the instant Platinum upgrade on all the flights. EWR-IAH-SEA and ...
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0 for 4: ROUGH Week with Upgrades on United Airlines!

Ouch! I haven't had this many consecutive upgrade-less flights since before I was a 1K with United four or five years ago.
Tuesday, Jan 31 - UA 252 SFO-DEN, A320
No Upgrade
Thursday, Feb 2 - UA 1663 (CO Operated) DEN-IAH, 737-800
No ...

Park King Suite at the Park Hyatt and touring Melbourne

After our journey with Air New Zealand from Christchurch to Melbourne, we headed to the Park Hyatt for the last stay of the trip.  We arrived in the morning, well before the scheduled check in time, and unfortunately, I got a got a somewhat curt response from the front desk since "it is ...

Service in Sofia, Hilton Style at the Hilton Sofia!

I can not express how impressed I was with the staff at the Hilton Sofia Bulgaria, never have I been to a hotel that every member of staff stood out as special. I think the staff follows the lead of the General Manager of this hotel, Mr. Jacques Brune. He welcomed me at check in as a Diamond ...
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Hyatt Regency London “The Churchill”

I have been a Hyatt fan for a long time and I have always heard good things about the Hyatt Regency in London. My trips to London have been for business and the rates at the Hyatt were always out of what I could spend so I would pick the Hilton London Tower Bridge or Hilton Paddington; both very ...

Reexamining the International Upgrade Issue

A great amount of time has been spent complaining about Delta’s policy for international upgrades – that is, upgrades on a product with BusinessElite, where BusinessElite service is provided.  No real amount of change has been seen with this product.  The relatively recent ...

Free Executive Suite Upgrade at the Westin Sydney

After my flight on Virgin Australia to Cairns and great time scuba diving the Great Barrier Reef, it was time for the main portion of our journey: New Zealand.  I flew back to Sydney where my wife and I met up for a short overnight stay at the Westin Sydney before we departed for New ...

Doubletree by Hilton Seattle Airport - Good pick for Hilton VIP's

  This could be my favorite hotel in the US, as I live in Europe I do not experience many US hotels. I have been a guest at the DoubleTree at SEA airport over 10 times now, and I have to say consistency is this hotels best trait and over the past 4 years I have been impressed with seeing the ...

Sorry Sir Silver is not Elite

When you travel a lot you run into people that are just well a pain in the ass. Today at a Hilton in London there was a man who was yelling at the front desk agent, I’m Silver Elite! I should get an upgrade! The agent was very professional as the guy kept yelling at her in his Chicago Bears ...

The Hilton Manchester (UK) Deansgate - Disappointing

Well here we go again yet another Hilton in the UK that is just sub par. Is there any Hilton brand standard people that work in the UK? or is just bad Hilton's in the UK the standard?
This hotel is not as horrifying as the Hilton at the Manchester Airport, but still has some issues! I have a ...

Review of the HYATT REGENCY WARSAW - Poland

***UPDATE AS OF MARCH 2014 - Hotel no longer a Hyatt*** 
I love the city of Warsaw and in the past I have really enjoyed the Hilton in Warsaw. This time the Hyatt had a rate I just could not pass up. 80 Euro a night and I was also able to apply one of my Diamond Suite Upgrades.
I ...
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Alaska Airlines Migrates to Electronic Upgrades, Adds Restrictions

Upgrading on Alaska Airlines is always a pleasure--and often free. You see, the airline issues paper upgrade certificates to elites that can be transferred to anyone and applied over the phone to any fare class, as long as there is upgrade inventory available. That means I can book a highly ...

How to Check for Upgrade Space on Continental Airlines Flights

Gauging upgrade space is not always easy. With the way U.S. carriers have monetized upgrading on international flights, I would think that airlines would make availability easy accessible and actively hawk upgrades when available. Instead, it often takes many steps or a phone call to the airline to ...

United Systemwide Upgrades Can Now Be Used on Continental Flights!

Ben reports that United systemwide upgrades (SWUs) can now be applied on Continental flights. For now, you have to call to request the upgrade, but within the coming days this should be available to request online.
I gave Continental a call to see if Continental SWUs could now be used on United ...

Hyatt Confirmed Bed Type Guarantee Pays Off!

I was a guest at the Hyatt at Dulles airport a few weeks back, I checked in around 930pm and had a king bed room booked. When I walked to the desk I was informed that the hotel was sold out and there was no room with a King bed left.. I really did not care; I just wanted to sleep after a flight from ...