Upgrades Posts

United Improves Upgrade Transparency...Kind Of

United Airlines has taken a step in the right direction in introducing a new upgrade display that at least allows you to see that you are on the complimentary upgrade list for a flight.

No, I'd prefer to call...
Prior to this, elites waiting for complimentary ugprades would not ...

UNITED Airlines Upgrade System Still Broke - Tips to get your upgrade!

Well it is clear to must that United upgrade system is broken. Matthew posted about this a week or so ago. I’m also like Matthew and this UA knows they have problems and the fix it to make it harder to passengers to see “R” space on UA flights. “R” is the booking class ...

On-board American Airlines - A Weekend Mileage Run to Ft. Lauderdale

With the end of the year drawing closer, and my schedule become quite busy, it's been difficult for me to find enough time to take an extra couple of trips on AA to requalify for my Executive Platinum (EXP) status. I was able to take advantage of the Double Elite Qualifying Mile (DEQM) promotion in ...

Hyatt Regency Thessaloniki - A Review of a fantastic Hotel

Impressed is all I can say about this hotel. I have always been impressed with Hyatt hotel’s around the world but for some reason the Hyatt Regency Thessaloniki was one that I will remember more then the rest. I think the main reason for this is the staff, it was clear everyone working at ...

The Real Reason United Removed Online Upgrade Inventory

Yesterday, I posited three theories seeking to explain why United removed the display of upgrade inventory from united.com. I have a fourth one--and my experience today demonstrates why it is most likely the correct one. The reason is not a discrepancy in space displayed versus space available. Nor ...

United’s Foolish Attempt to Shield Online Upgrade Inventory

Count me as one of the angered ones over United Airlines’ recent decision to no longer display upgrade fare buckets online. The move was shortsighted and will quickly prove itself counterproductive.
Shannon Kelly, UA Insider on Flyertalk and MilePoint, posted this message on Friday ...

Trying to use a Regional Upgrade Cert on United

Tonight, I am flying home from the Philippines (sad face) to return to the “western” and “developed” world. Since I did not qualify for Platinum Elite status while under my 90 days status match with United, first class was 100% out of the question.  I am somewhat glad I ...

A good experience flying United--new 767-300 configuration in BusinessFirst

Most news regarding United lately has been almost uniformly negative both on this website and in other news reports.  From computer system failures, maintenance delays, and customer service snafus, it has been tough on United passengers, as well as employees.  I have experienced plenty of ...

A Suite Stay in Prague

It is always good to return to one of my favorite hotels in Europe; The Hilton Prague is just one of those hotels that never lets me down.
I have praised this hotel in the past for having one of the best hotel executive lounges hands down.
My last stay I was pleased to get an ...

Did I Screw Up the Upgrade Queue on My LAX-DEN United Flight?

After posting about the intrigue surrounding United Airline's complimentary upgrade process yesterday, reader Dan left this insightful comment:
It's very simple -- there is someone ahead of you in the CPU queue who has a ticket 'out of sync' issue. This prevents the entire CPU process from ...

Part II: My first Flight EVER On United IAH-SAN

After my short hop from Birmingham, Alabama to Houston, I had a 1 hour layover and then was on my way home to San Diego. I landed at Terminal B and had to transfer to terminal C. I honestly thought an hour lay over would be plenty of time, but I found myself somewhat rushed. The Houston airport is ...

It Pay$ to be loyal – Delta lost my upgrade?! Part III

It Pays to be Loyal – Delta last my upgrade?! Part I
It Pays to be Loyal – Delta lost my upgrade?! Part II
After a system glitch with the Fly Delta ...

Going with your gut is the best policy when traveling.

I just returned home to the UK from a long weekend in the states. As a UA guy I booked Manchester (MAN) - Frankfurt (FRA) - Washing Dulles (IAD) round trip. Sure this is now a UA non-stop from MAN-IAD operated by B757 but upgrades are never opened in-advance on that flight. I was able to use my ...
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It Pays to Be Loyal - Delta Lost My Upgrd?!?

Today was my first business trip since my move to San Diego. It was an odd day to fly (Saturday) for business, but I have a training at the butt crack of dawn in Birmingham, Alabama tomorrow and didn’t want to be sleepy from a red eye. Since my travel patterns have changed vastly and I do most ...

United Airlines CFO Labels Certain MileagePlus Elites as "Entitled"

Many are up in arms over recent comments about certain MileagePlus elite members made by United Airlines CFO John Rainey at the Bank of America Merrill Lynch Global Transportation Conference last Thursday. I am yawning. While not very savvy, his statements were not at all a surprise.
We ...

UNITED Merger - Metal Change - Loss of Upgrade - CO agent saves the day

I must say I did not think I would be posting a positive thing about this situation but I’m happy that it worked out. Back in December I booked a r/t flight from EWR-SEA on Continental.com, I booked at a contract Y fare, and got the instant Platinum upgrade on all the flights. EWR-IAH-SEA and ...
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0 for 4: ROUGH Week with Upgrades on United Airlines!

Ouch! I haven't had this many consecutive upgrade-less flights since before I was a 1K with United four or five years ago.
Tuesday, Jan 31 - UA 252 SFO-DEN, A320
No Upgrade
Thursday, Feb 2 - UA 1663 (CO Operated) DEN-IAH, 737-800
No ...

Park King Suite at the Park Hyatt and touring Melbourne

After our journey with Air New Zealand from Christchurch to Melbourne, we headed to the Park Hyatt for the last stay of the trip.  We arrived in the morning, well before the scheduled check in time, and unfortunately, I got a got a somewhat curt response from the front desk since "it is ...

Service in Sofia, Hilton Style at the Hilton Sofia!

I can not express how impressed I was with the staff at the Hilton Sofia Bulgaria, never have I been to a hotel that every member of staff stood out as special. I think the staff follows the lead of the General Manager of this hotel, Mr. Jacques Brune. He welcomed me at check in as a Diamond ...
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Hyatt Regency London “The Churchill”

I have been a Hyatt fan for a long time and I have always heard good things about the Hyatt Regency in London. My trips to London have been for business and the rates at the Hyatt were always out of what I could spend so I would pick the Hilton London Tower Bridge or Hilton Paddington; both very ...