United Airlines Posts

Unpacking the Latest United MileagePlus Changes

United has announced "enhancements" to its United MileagePlus program starting this fall and as usual, the enhancements are anything but enhancements. Here's what I do not understand -- why can't United just call a devaluation a devaluation? Claiming stopovers are "too confusing" United ...

United Pilot Calls For Hillary Clinton to be Executed

A United Airlines pilot has suggested via Twitter that Hillary Clinton should be hanged for treason. First Officer Michael Folk serves part-time in the West Virginia House of Delegates and part time flying for United Airlines as a First Officer. Folk's remarks have been met with ...

American Airlines Can't Prioritize Gate Checked Bags

I’m still mostly content with my decision to switch from United to American as my primary carrier for business travels mostly in North America.  One area of frustration has been when forced to gate check a bag.  American just can’t seem to get it right.
Valet ...

Why I Love International Connections at Washington Dulles

Some airports needlessly receive a bad wrap and Washington Dulles is one of them. IAD is often attacked by United flyers for the unsightly "temporary" terminal that has now been present for more than two decades. It's true -- the United terminal is ugly -- but international connections at ...

United Airlines Will Unveil New Business Class Seat Today

In an event that will seemingly mimic an Apple WWDC, United Airlines CEO Oscar Munoz will hold a "major media event" this evening in New York City's Gotham Hall. Expect the unveiling of a "totally new premium product experience" including a new business class seat.
Here's what we ...

United Airlines Team USA Amenity Kits

Earlier this week I wrote about a new United Airlines safety video that celebrates United's partnership with Team USA in the Rio 2016 Summer Olympic Games. A flight attendant passed on news to me that beginning this month United will also offer passengers in United BusinessFirst, GlobalFirst special ...

United Airlines 2016 Olympics Safety Video

United Airlines has released a new Olympic-themed safety video ahead of the 2016 Summer Olympic games in Rio.

Apparently it has been around for a few weeks, but it did not appear on any of my flights until just a couple days ago. As usual it is well done with some moments of humor. United is a perennial sponsor of Team USA but doesn't rub it in, at least until the final moments of the video.

Reflections on Captain Denny Flanagan

Captain Denny Flanagan walks out of O'Hare Airport on May 26, 2016
On Tuesday May 31, Captain Denny Flanagan will pilot his final flight for United Airlines. The four-hour flight from Seattle to Chicago will be filled with family, press, and some of his most loyal fans. I will not be on ...

Remembering My Million Miler Flight on United Airlines

In the 757-200 Flight Deck prior to my Million Miler flight with United Airlines for the obligatory staged photo taken by Captain Denny Flanagan
Earning Million Miler status with United Airlines just after turning 27 was no easy feat, but I think my young age helped to explain how I ...

United Cuts Service to Lagos, Last Link to Africa

Faced with depressed demand thanks to persistently low fuel prices, United is suspending its flight from Houston to Lagos, Nigeria effective June 30, 2016. Having already abandoned Accra, Ghana, United will lose its last link to Africa. United will redeploy the 787 Dreamliner currently used on ...
1 Comment

United Rolling Back International Economy Meal Service Downgrades

With much fanfare, United Airlines announced upgrades to its international economy class meal service last year that included new menu options, better quality entrees and salads, ice cream, and crackers & cheese. In exchange for the enhanced menu, complimentary mid-flight snacks were ...

Letter from United CEO Oscar Munoz Promises More Improvement

An e-mail letter went out to United MileagePlus members today from CEO Oscar Munoz which you can read below followed by my commentary.
Dear MileagePlus member,
Since the year began, a lot of exciting things have happened, and I wanted to reach out to you and thank you for your ...
1 Comment

United Global Premier Upgrades Now Work on ANA

United Airlines and ANA are Star Alliance, codeshare, and joint venture partners. Now United Global Premier Upgrades (GPUs) can be used on ANA flights to upgrade from economy to business or business to first, wtih some caveats...
Here's the new verbiage on united.com--
Global ...

United Airlines Garage Sale in Houston

If you are in the Houston area today near IAH, head down the street to the Chelsea Catering Company (United's in-flight kitchen) for a chance to support charity and buy some unique United swag. A "garage sale" will be held outdoors.
Hundreds of dishes, flatware, glasses, and other ...
1 Comment

Order Pizza from Chicago United Club

United Airlines is refreshing its airport lounge network and bringing innovation in an area that has long been lacking -- dining. You can now order food from Giordano's from the comfort of your armchair in United's newly-renovated lounge near B18 in Chicago O'Hare.
United has spruced ...

United Airlines Domestic First Class Flight Review Seattle To Houston

It has been nearly 6 months since I stepped foot on a United Airlines plane, but with a last minute trip to Houston, I took the plunge and flew United on a domestic award ticket using miles. As 12,500 miles $5.60 in fees made more sense than nearly $500 for a last minute ticket! Usually I do not ...

Video: United Captain Surprises Son

File this under heartwarming.
A United Airlines Captain caught wind that his son was flying home on a military charter serviced by United and made arrangements to pilot the flight. 
Sneaking onboard, he had a FA distract his son and then stepped up behind him.
"I made my way ...