United Airlines Posts

My Delayed Journey to Chicago

Fire in an FAA Facility shut down Chicago’s O’Hare and Midway airports for several hours this morning and it just so happened that I was flying from Los Angeles to Chicago this morning to speak at this weekend’s FTU Advanced. I made if safely to Chicago, in first class no less, ...

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United Arrivals Lounge London Heathrow

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United Airlines offers an arrival lounge to intercontinental business and first class passengers in its new home in Terminal 2 at London Heathrow. Open from 5am – 2pm each day, Air Canada and South African Airways also allow their business class passengers access to it.

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Frankfurt to San Francisco in United Airlines First Class

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United Airlines CFO John Rainey made an unforced error when he told Bloomberg News that there was virtually no difference between United Airlines First Class (Global First) and Business Class (BusinessFirst). While true that the differences between first and business are muted compared to the ...

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9-Seat Airliner Coming to California

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I have family that lives in Visalia, California and while my uncle was still alive, I made frequent trips up there - often once per month. A 3hr drive on I-5 is not a horrible thing, but the drive from LA over the Grapevine through ...

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United Cuts JFK-IAD Service, Effective October 25, 2014

Even I am not too old to remember when New York Kennedy was once a United focus city, with service to Tokyo, London, Hong Kong, Boston, Chicago, Washington, Los Angeles, and San Francisco. JFK was also once the home of UA1, United's (and PanAm's) former around-the-world service from New York - ...

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United Twitter Teams Needs a Lesson in Social Media

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United social media still sucks. That’s right I have said it, of all the major US Airlines the Social Media team at United clearly do not know what they are doing or how twitter works. Yet the one thing they are really good at is putting their foot in their mouth. Yesterday when United ...

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More Problems with Booking Air China Award Flights

It's a shame that Air China releases so many premium cabin award seats to their partner airlines yet booking those awards seats come with so many problems. Back in April, fellow UPGRD blogger, Matthew Klint, wrote a blog post on how CONFIRMED United Airlines award ...

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Kidnapping Forces United Flight from Washington to Beijing to Divert

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I love the movie Argo, which tells the story of how Canada and CIA operative Tony Mendez smuggled out a cadre of six U.S. diplomats from Tehran during the Iran Hostage Crisis. In the gripping conclusion (full of artistic embellishment but nevertheless riveting), hearts pound as the Swissair 747 ...

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United Airlines' CFO Disses His Company's Global First Class Product

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John Rainey, United Airlines' infamous CFO who claimed that elites are over-entitled, has put his foot in his mouth again...this time by trashing his company's three-cabin international first class product, dubbed "Global First". But it was not just a curious ...

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Giving up Lufthansa First Class for Love

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Today was the day that my wife was to fly Lufthansa First Class for the first time. I was looking forward to it so much! First Tokyo Haneda to Frankfurt, then Munich to Toronto in First Class tomorrow with visits to the First Class Terminal in Frankfurt and First Class Lounge in Munich. Lufthansa ...

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U.S. Secretary of State Rescued by United Airlines

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It is not just us hoi polloi that run into mechanical delays that foul up our schedules and cause us to shift travel plans…it even happens to the Secretary of State of the USA.

Sec. John Kerry has been on a whirlwind tour on his Air Force Boeing ...

One Million Miles on United

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I ended 2013 with about 910,000 lifetime miles on United.  Despite countless issues with United, one of my goals for this year was to get over the million mile mark since I was so close.  I've done more flying this year than I originally expected, so I hit 1MM on August ...

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Thai Airways A380 First Class - Photo Tour (FRA-BKK)

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I cashed in some UNITED miles for a R/T Europe to South East Asia first class reward. Here is a photo tour of the Thai (TG) A380 first class cabin on my flight from Frankfurt, Germany to Bangkok, Thailand. 

 

United Loosens Award Routing Rules Between North America and Africa

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Fearing that United Airlines had further tightened up award routing rules to Asia based on a new and restrictive revision of the fine print, I warned in May that if enforced, United's draconian new routing rules would mark a stealth devaluation of the MileagePlus program. Though the new ...

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Onboard Photos: The Hidden Hypocrisy in United's New Safety Video

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Another passenger was thrown off a United Airlines flight yesterday for taking pictures. 

Full details here, but here's my summary: Passenger is on a flight from Austin to Denver. He has top-tier status with United and is a million-miler flyer, so he has witnessed the politics ...

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United Airlines: "Operational Difficulties"

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Yep, another post about United's poor operational record.  This isn't the first time I've written about issues like this.  Nor is it the second, or the third, fourth, fifth or sixth instance.  

I believe it is better to laugh than to cry, and I was entertained by this, so ...

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New (Humorous) United Airlines Safety Video!

United Airlines has introduced a new safety video that for the first time incorporates some levity into what has been a serious, humorless public service announcement for at least the last two decades.

The video is not over the top like Air ...

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Always Check: First Class for the Price of Economy Class

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A client in Los Angeles called me this morning saying he had an emergency meeting in Miami on Monday morning and needed a ticket to Miami tomorrow afternoon or evening, returning Monday night.

I noted immediately that AA or DL would be best for non-stop service and priced out an ...

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Airplane Feet Etiquette

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I could never become a medical doctor because blood makes me squeamish. That's about it, though - most things do not bother me. Except bare feet. I don't know how those people with permanently dirt-stained, calloused feet can stand it: I hate to even take my socks off and avoid beaches like ...

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