United Airlines Posts

United Airlines Launches New Website to Engage Customers

United Airlines launched a new website called United Airtime today that invites both customers and employees to provide feedback and promises a level of engagement in which United will respond honestly and candidly to tough questions.
Front and center on the new website is a video ...

New 2015 United Airlines Safety Video is Out!

United Airlines has released its new 2015 in-flight safety video after a month of teasers. Here it is--

I like it -- a little corny, but well done and not as cheesy as Delta's new safety video. The runaway groom? That's a little mean. Even after a year I was still catching new things in ...
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No More Gogo All-Day Passes On United And Why That May Be A Good Thing

Beginning on 01 November 2015, the use of a GoGo All-Day Pass will no longer be possible on United Airlines. Sounds horrible right? I think it might be a blessing.
United Will Manage In-Flight Wi-Fi Sales Instead of Gogo
I received the following e-mail from Gogo:
Dear ...

Amenity Kit Review: United Airlines BusinessFirst - early 2015

I recently reviewed United's newest amenity kit with items from Cowshed.  For comparison, here is the previous version of the amenity kit that replaced.  The contents are similar, but the case is the main difference.   For our introductory post and description of the categories, and ...

New United CEO Shares 9/11 Thoughts

A FA friend at United sent me the following letter received by all employees today from new CEO Oscar Munoz concering the 9/11 attacks.
Dear fellow employees:
This day - Sept. 11 - is a significant and emotional day. I can recall exactly where I was and what I was doing when I ...

New United Airlines Domestic First Class Seats

Yesterday Travel Skills broke news of a new United Airlines domestic first class seat and today United has made it official with more details. Here's a look at the new seat: 
The seat will debut on an Airbus A319 next week, with retrofits on A319s, A320s and many Boeing 737s and ...

Who is Oscar Munoz?

Oscar Munoz, 56, was named United Airlines' new CEO yesterday. Though a Board Member of United Continental Holdings since 2010 and involved in the Continental organization since 2004, I had never heard of him prior to yesterday's news of Jeff Smisek stepping down. Here's a glimpse at the ...
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Reflecting on Jeff Smisek's departure from United: focus on the future

By now, most people are aware that Jeff Smisek is no longer the Chairman, CEO and President of (what used to be) the world's largest airline, United.
Throughout the afternoon, I received numerous phone calls, texts and e-mails from friends and work colleagues about the news. I'm sure that most ...

Analysis: A Letter from United's New CEO Oscar Munoz

United named Oscar Munoz as CEO today, tapping another insider to head the company. In a letter to employees, Munoz laid out the news and his leadership vision. Here's my analysis of it.
Dear fellow employees:
No more "co-workers"? The employees all say thanks.
Today we ...

The Real Reason United Fired Jeff Smisek

In an unexpected move, United Airlines announced today that CEO Jeff Smisek, along with two top lieutenants were "stepping down" (translation: fired). With record profit on the books and relative harmony between labor and management, what happened? Apparently, New Jersey politics, but as I argue ...


Today UNITED airlines confirmed that CEO Jeff Smisek has stepped down along with 2 of his crack management team.
United said Mr. Smisek’s departure is related to federal and internal investigations associated with the Port Authority of New York and New Jersey.
I got the news as ...

Here’s How to Smartly Use Your Lufthansa Miles

So, here’s the story of how I saved my family trip and even scored a business class seat using my Lufthansa Miles & More points. If you don’t want to read the background, skip down to the Use Lufthansa Miles to Book Last-Minute United Flights.
I’m on a special father-sons ...

United Airlines Closing Honolulu and Detroit Call Centers

Mention "Honolulu Call Center" to any frequent United Airlines flyer and you will see a smile and hear a story about how Team HNL has worked magic or gone the extra mile to save a trip. For United's valuable Global Services members (a small group of top-spenders), mention Detroit and you'll hear ...

Preview of New United Airlines Safety Video

We've seen airline safety videos evolve from tedious reminders of onboard safety to comedic works of art and full-scale productions. Perhaps it is no surprise, then, that United has released a trailer for its upcoming new safety video, entitled Safety is Global II--

With airlines ...

United FAs Get iPhone 6s Filled with Info About YOU!

Although I have not seen them in use yet, United Airlines has recently equipped all flight attendants with an iPhone 6 Plus to "deliver an even higher level of flyer-friendly service and will offer our flight attendants simple, one-touch access to valuable work information, enabling them ...
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Official Clarification from United on 2016 Lounge Access Policy

I wrote about an upcoming change to United's lounge access policy in 2016 which will limit admittance to only those with a same-day boarding pass, even if they are members. The new policy left many unanswered questions and United finally got me back to me with an answer to my ...