United Airlines Posts

First Look at the Super Cool New United Club at LAX

I had the privilege of attending a special opening ceremony of United's brand new United Club at LAX yesterday. Underscoring the significance of this event, both CEO Oscar Munoz and President Scott Kirby were present and their remarks were noteworthy.
The new lounge is 20,000 square feet ...

Should a Vocal Trump Supporter Have Been Kicked Off My United Flight?

We are (hopefully) just a day away from the end to one of the most bitter presidential contests in U.S. history. As polls and statisticians predict a victory for Hillary Clinton, one die-hard Donald Trump supporter tried to make an eleventh-hour plea to passengers on my United Airlines flight ...

Amenity Kit Review: United Airlines BusinessFirst (Team USA Olympics)

Welcome to another installment of our amenity kit review series! Just like the other reviews, I will be reviewing this amenity kit on a scale from 1 to 5 (being the best) and I will rate it based on five categories:
Bag/container: design, quality and reusability/collectability of the ...

How to Beat United's Draconian New Routing Restrictions

I am going to get into a lot more detail below, but will first offer a summary of the recent changes to the United MileagePlus program that sadly constitute a massive devaluation of your United miles.
Award searches must be from origin to destination, whether performed online or over the ...

Sneak Peek at United Polaris!

Last night United Airlines hosted an event in the Dogpatch neighborhood of San Francisco to highlight its new Polaris (Business Class) product that will begin to rollout later this year. On December 01, 2016 a new soft product including upgraded food, drink, bedding, and amenity kits will hit all ...

Is American Still the Right Airline for Me?

Are there any good domestic US carriers anymore?  Sure, everyone has their favorites, and some are better than others for a given situation, but when asked recently, my response has been something like, "They all suck".

A not so First Class breakfast on a 1400+ mile ...

Lounge Review: United Club at Hong Kong HKG

The United Club at Hong Kong International Airport (HKG) is located in the northwest concourse of terminal 1, near gate 60. From the Duty Free shopping area of the main departure level (6th floor), take the elevator to the mezzanine level (7th floor) and follow the signs for the airline lounges. The ...
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United Airlines Boasts of Its Great Summer

United Airlines claims it just had its "best summer every in company history" for on-time performance. To demonstrate, it presents this infographic:

(click to enlarge)
And indeed, the numbers look great. In my own United flying I encountered few delays (other than an airport ...

Can You Use United Miles to Cuba?

On November 29, 2016 United will resume service to Havana, with daily non-stop service from Newark Liberty and weekly service (Saturdays) from Houston. The new flights are already bookable on united.com and prices are very reasonable, with business class tickets cheaper than what charter ...

United Gate Agent Caught Stealing $130K Worth of Passenger Jewelry

He's no Frank Abagnale, Jr.
A United Airlines gate agent in Denver has been charged with felony theft for stealing $130K of jewelry from a passenger's bag, including a pearl encrusted bracelet and diamond earrings.
The passenger was traveling from Aspen to Denver and somehow ...

Buy a United 747 on eBay!

United's first 747-400 was retired in 2014 and sent to the boneyard in 2015. Now you can own it for $300K.
Appearing on eBay, we see a cabin still filled with economy, business, and first class seats as well as galley equipment and a cockpit, though it appears the auction is for the ...

Let's Give Scott Kirby a Chance

Scott Kirby made the odd pivot from President of American Airlines to President of United Airlines yesterday. Walking away with a $13MN severance package from AA without a non-compete clause, he has already begun work for United, where he will ...
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The Real Reason LAX is Still a United Hub

A spirited discussion commenced last week on the hub status of United Airlines at Los Angeles International Airport. I argued that LAX remained both a de facto and de jure United hub while Cranky argued that United had abandoned LAX as a hub.
We parsed stats including service reductions, ...

Should United De-Hub Los Angeles? No, And It Won't.

Cranky Flier argues that United has abandoned its Los Angeles hub in a piece entitled Should United De-Hub Los Angeles? It Already Has. The article is worth a read and presents some fascinating stats, but Cranky ultimately gets his analysis wrong: a more strategic and profitable flight ...

Odd New Commercial from United Airlines

United Airlines has released a commercial highlighting its new Polaris Business Class product, which will begin to roll out later this year. The commercial is well-done with great music and visuals but the strangely exotic, British narration strikes me as odd.
Instead of Matt Damon, United's ...

United Club Pass Giveaway

I have 2 United Club One-time passes to give away.  Sorry for the short notice.  I actually forgot I had these, and with no need to use them before they expire, I wanted to share with my readers.  These are only good for a few more weeks, but still can be used after expiry, albeit ...

United Surprise and Delight Program Surprises and Delights Me

United Airlines began a "Surprise and Delight" program last year as an effort to surprise "High Value Flyers" (HVFs -- essentially those who spend a lot of money on tickets) with complimentary upgrades, sometimes cleared weeks in advance. The program has expanded beyond upgrades to other ...

Sneak Preview of United Polaris Dining Menu

"240 new entrees. 96 new appetizers. 48 new salads."
United describes its new Polaris Business Class menu as a "complete redesign of the culinary experience". Earlier today, a group of FAs in Chicago had a chance to sample the food and I am hearing that everyone was impressed.
Sample ...

Here's Everything You Need To Know About The United MileagePlus X App!

The United MileagePlus X app (available for Apple and Android) was released a few years ago but surprisingly, I find some people still have no idea what it is or how it can be used to double and triple dip on earning miles and points for your everyday purchases. This post will show that you ...