United Airlines Posts

Further United International Expansion to Athens, Barcelona, Lisbon

On the heels of United Airlines' announcement last week that it would commence service from its San Francisco hub to Xi'an, Auckland, and Tel Aviv comes news that it will add three summer routes next year, including the resumption of service to Athens.
A United FA on Flyertalk leaked the news ...

Back to Flying the Friendly Skies, For Now.

Why would anyone willingly subject themselves to United Airlines in its current state?  That's a fair question, and one I ask myself on occasion. (Including on this site almost 2 years ago).  I've discussed my thought process about United before, and we even discussed this on a recent ...

United Club Food Menu for Autumn 2015

Earlier this year, United Airlines announced some pretty sweet upgrades to the complimentary food menu in its airport lounges. Not that it had a choice, with Delta also enhancing its club food, but to United's credit the new offerings have been a real improvement thus far.
I was in the United ...

United Airlines Launches New Website to Engage Customers

United Airlines launched a new website called United Airtime today that invites both customers and employees to provide feedback and promises a level of engagement in which United will respond honestly and candidly to tough questions.
Front and center on the new website is a video ...

New 2015 United Airlines Safety Video is Out!

United Airlines has released its new 2015 in-flight safety video after a month of teasers. Here it is--

I like it -- a little corny, but well done and not as cheesy as Delta's new safety video. The runaway groom? That's a little mean. Even after a year I was still catching new things in ...
1 Comment

No More Gogo All-Day Passes On United And Why That May Be A Good Thing

Beginning on 01 November 2015, the use of a GoGo All-Day Pass will no longer be possible on United Airlines. Sounds horrible right? I think it might be a blessing.
United Will Manage In-Flight Wi-Fi Sales Instead of Gogo
I received the following e-mail from Gogo:
Dear ...

Amenity Kit Review: United Airlines BusinessFirst - early 2015

I recently reviewed United's newest amenity kit with items from Cowshed.  For comparison, here is the previous version of the amenity kit that replaced.  The contents are similar, but the case is the main difference.   For our introductory post and description of the categories, and ...

New United CEO Shares 9/11 Thoughts

A FA friend at United sent me the following letter received by all employees today from new CEO Oscar Munoz concering the 9/11 attacks.
Dear fellow employees:
This day - Sept. 11 - is a significant and emotional day. I can recall exactly where I was and what I was doing when I ...

New United Airlines Domestic First Class Seats

Yesterday Travel Skills broke news of a new United Airlines domestic first class seat and today United has made it official with more details. Here's a look at the new seat: 
The seat will debut on an Airbus A319 next week, with retrofits on A319s, A320s and many Boeing 737s and ...

Who is Oscar Munoz?

Oscar Munoz, 56, was named United Airlines' new CEO yesterday. Though a Board Member of United Continental Holdings since 2010 and involved in the Continental organization since 2004, I had never heard of him prior to yesterday's news of Jeff Smisek stepping down. Here's a glimpse at the ...
1 Comment

Reflecting on Jeff Smisek's departure from United: focus on the future

By now, most people are aware that Jeff Smisek is no longer the Chairman, CEO and President of (what used to be) the world's largest airline, United.
Throughout the afternoon, I received numerous phone calls, texts and e-mails from friends and work colleagues about the news. I'm sure that most ...

Analysis: A Letter from United's New CEO Oscar Munoz

United named Oscar Munoz as CEO today, tapping another insider to head the company. In a letter to employees, Munoz laid out the news and his leadership vision. Here's my analysis of it.
Dear fellow employees:
No more "co-workers"? The employees all say thanks.
Today we ...

The Real Reason United Fired Jeff Smisek

In an unexpected move, United Airlines announced today that CEO Jeff Smisek, along with two top lieutenants were "stepping down" (translation: fired). With record profit on the books and relative harmony between labor and management, what happened? Apparently, New Jersey politics, but as I argue ...


Today UNITED airlines confirmed that CEO Jeff Smisek has stepped down along with 2 of his crack management team.
United said Mr. Smisek’s departure is related to federal and internal investigations associated with the Port Authority of New York and New Jersey.
I got the news as ...

Here’s How to Smartly Use Your Lufthansa Miles

So, here’s the story of how I saved my family trip and even scored a business class seat using my Lufthansa Miles & More points. If you don’t want to read the background, skip down to the Use Lufthansa Miles to Book Last-Minute United Flights.
I’m on a special father-sons ...