United Airlines Posts

New (Humorous) United Airlines Safety Video!

United Airlines has introduced a new safety video that for the first time incorporates some levity into what has been a serious, humorless public service announcement for at least the last two decades.

The video is not over the top like Air ...

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Always Check: First Class for the Price of Economy Class

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A client in Los Angeles called me this morning saying he had an emergency meeting in Miami on Monday morning and needed a ticket to Miami tomorrow afternoon or evening, returning Monday night.

I noted immediately that AA or DL would be best for non-stop service and priced out an ...

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Airplane Feet Etiquette

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I could never become a medical doctor because blood makes me squeamish. That's about it, though - most things do not bother me. Except bare feet. I don't know how those people with permanently dirt-stained, calloused feet can stand it: I hate to even take my socks off and avoid beaches like ...

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United Airlines' route network: are the foundations starting to crack?

United Airlines may have 787s, a transpacific gateway hub in San Francisco and a $2 billion cost-and-revenue improvement program that entails removing garlic bread and bulk ketchup from some long-haul flights in BusinessFirst, according to thread in FlyerTalk last ...

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United Airlines Bends Rule, Saves the Day for Sick Boy

United Airlines gets a lot of bad press and rightfully so - it has torpedoed the MileagePlus program on both the earnings and redemption side and has severely cut back on in-flight services, particularly in the forward cabin of domestic flights. But, a Huffington Post story demonstrates the power ...

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Why I'd Hate to Be a Gate Agent

I spend enough time in airports to know that I would never want to be a gate agent. Some agents are just nasty, but most try their best and get gangraped (I suppose that is a bit strong) by passengers when something goes wrong beyond their control.

It doesn't help when you work for United ...

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United's seasonal scale-back in Europe underscores cost concerns

United Airlines is temporarily halting winter services to several secondary European markets, as well as a few key primary ones such as Rome and Manchester, from its largest East coast gateway hubs at New York/Newark Liberty International and Washington ...

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United Cuts Winter Service to Rome, Belfast, Dublin, Manchester

I wrote about United's new service to Santiago, Chile yesterday as well as additional flights to Punta Cana and Belize City, but that was only half the story. While the resumption of Santiago service will be a nice addition to the route map, travelers looking to get to Rome, Belfast, ...

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United Announces New Routes to Santiago de Chile, Punta Cana, Belize City

After bludgeoning the majority of MileagePlus members with a customer unfriendly move toward revenue-based award mileage earning earlier this week, United has thrown us a bone in introducing new service to three Latin American cities. Of special interest is the resumption of service to ...

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RDMs Will Be Revenue-Based Starting March 01, 2015 on United Airlines

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When Delta Air Lines announced a revenue-based earnings chart for 2015, I predicted that it would only be a matter of time before United Airlines would match, though I did not expect it to happen so soon. Copying Delta almost exactly, United has announced revenue-based earnings will replace ...

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Video: New United Airlines Commercial

United Airlines has a new commercial out highlighting its international route map through a light-hearted tale of a man trying to learn catch phrases in several languages. The ad is targeted toward New York City flyers and was filmed at Newark Airport.

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United Airlines 787 Dreamliner BusinessFirst from Houston to Lagos

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Although I was flying to a new and exciting destination, the initial part of this trip was pretty typical for me, with domestic flights on United. Thankfully, they were uneventful, and actually arrived ahead of schedule.   I got to Houston with plenty of time to relax before the ...

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United Has Tightened Routing Restrictions on Asia Awards

Exactly one month ago, I wrote a post entitled New, Stricter United MileagePlus Routing Rules for Travel Between USA and North Asia? At the time, I concluded the rumored draconian new routing restrictions on awards between North America and North Asia were merely rumors, but now it ...

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United Airlines Increases Mileage Upgrade Co-Pay on Premium Transcon Routes

United has transformed its premium service (p.s.) fleet that operates between Los Angeles/San Francisco and New York JFK from a three-cabin configuration with older seats in business and first class to a two-cabin configuration with fully lie-flat seats in business class. United has also ...

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Photos: Remembering United's Bangkok City Ticket Office

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I was sorting through some old pictures today and stumbled upon a series of photos of United Airlines' former Bangkok city ticket office. United pulled out of Bangkok in March after decades of service to Thailand and left behind, among other things, a dedicated staff of employees at one of the ...

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United.com Asks for Feedback

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Last September we caught a sneak peak at United Airlines' new website in a television advertisement, but eight months later it has yet to roll out. Perhaps United is still working out the kinks and has launched a new survey this week that randomly pops up when you visit united.com--

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500 Free United MileagePlus Miles in Two Minutes

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Earn 500 United miles just for signing up for the United MileagePlus Dining Program before 10 July 2014. No purchase or restaurant visit is necessary--simply complete the online profile and you will be credited the miles.

You can then earn up to 2,500 additional miles by eating at ...

United Airlines Adds Service Between Denver and Panama City

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United Airlines will add service between Denver and Panama City beginning on 03 December 2014 (subject to government approval). The route will run daily November through August and five times weekly during the rainy season in September and October. A 737-700 will be used on the route with 12 ...

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United's poor social media strategy

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Clearly I'm not alone in my annoyance with United these days or with airline social media teams.  Matthew's recent post on the complete lack of trust in United leadership is excellent and on point building on the HuffPo piece he linked. I discuss how that affects other aspects of the United ...