News Posts

Should Kuwait Airways Be Banned from Flying to the USA?


Kuwait Airways is in some hot water over its policy not to transport Israeli citizens. After the Kuwaiti flag carrier refused to transport to Eldad Gatt, an Israeli citizen, Glatt complained to the U.S. Department of Transportation (DOT). Now in a letter to Kuwait Airways, DOT has accused ...
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United Airlines Launches New Website to Engage Customers

United Airlines launched a new website called United Airtime today that invites both customers and employees to provide feedback and promises a level of engagement in which United will respond honestly and candidly to tough questions.
Front and center on the new website is a video ...
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The Bright Side of the Aeroplan Devaluation


Aeroplan announced changes to its award chart today, effective 15 December 2015. The bad news is that the amazing prices to Europe in business and first class will go up, a tad. The good news is that this round of award chart inflation is relatively modest, some regions go down in price, and ...

No More Gogo All-Day Passes On United And Why That May Be A Good Thing

Beginning on 01 November 2015, the use of a GoGo All-Day Pass will no longer be possible on United Airlines. Sounds horrible right? I think it might be a blessing.
United Will Manage In-Flight Wi-Fi Sales Instead of Gogo
I received the following e-mail from Gogo:
Dear ...
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AvGeeks Rejoice - JetBlue to Redevelop JFK's TWA Terminal As a Hotel


Those of you from the New York area have no doubt followed the saga of the old TWA terminal at JFK International Airport.  Closed to passenger use since 2001, the Eero Saarinen-designed terminal nearly had a date with the wrecking ball a few years later, but was spared at the last minute ...

Breaking: AA Flights Grounded Nationwide


AA flights from DFW, ORD, and MIA were briefly grounded this afternoon until 2:15p ET due to an unspecified computer glitch. The problem has now been resolved.
On Twitter, AA earlier said-
We’re working to resolve technical issues impacting several airports as ...
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New United Airlines Domestic First Class Seats


Yesterday Travel Skills broke news of a new United Airlines domestic first class seat and today United has made it official with more details. Here's a look at the new seat: 
The seat will debut on an Airbus A319 next week, with retrofits on A319s, A320s and many Boeing 737s and ...
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Who is Oscar Munoz?


Oscar Munoz, 56, was named United Airlines' new CEO yesterday. Though a Board Member of United Continental Holdings since 2010 and involved in the Continental organization since 2004, I had never heard of him prior to yesterday's news of Jeff Smisek stepping down. Here's a glimpse at the ...
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Analysis: A Letter from United's New CEO Oscar Munoz


United named Oscar Munoz as CEO today, tapping another insider to head the company. In a letter to employees, Munoz laid out the news and his leadership vision. Here's my analysis of it.
Dear fellow employees:
No more "co-workers"? The employees all say thanks.
Today we ...
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The Real Reason United Fired Jeff Smisek

In an unexpected move, United Airlines announced today that CEO Jeff Smisek, along with two top lieutenants were "stepping down" (translation: fired). With record profit on the books and relative harmony between labor and management, what happened? Apparently, New Jersey politics, but as I argue ...
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United Airlines Closing Honolulu and Detroit Call Centers

Mention "Honolulu Call Center" to any frequent United Airlines flyer and you will see a smile and hear a story about how Team HNL has worked magic or gone the extra mile to save a trip. For United's valuable Global Services members (a small group of top-spenders), mention Detroit and you'll hear ...
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Flight Attendants and Religious Freedom

As a lawyer who studied free speech extensively in law school, controversies pitting religious liberty and accommodation against employer demands are of particular interest. Two simmering issues surrounding the actions of flight attendants bring this legal tension to our attention once ...
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Sir Richard Looks to Shake Up Cruise Industry, Launches Virgin Cruises


Virgin Group founder Sir Richard Branson certainly loves to make waves, and this past week's big announcement was no exception.  Sir Richard announced the launch of Virgin Cruises, the group's first foray into the crowded field of floating vacations.  As you would expect from ...

The Lufthansa Heist


Catching up on newspapers today, I noticed a WSJ review of a new book by Henry Hill and Daniel Simone entitled The Lufthansa Heist. Intrigued, I read up on it and apparently I need to watch the film Goodfellas...
Here's how it briefly went down -- an airport worker trying to settle ...

Singapore Airlines, Airbus Working to Bring Back World's Longest Flight


Singapore Airlines and Airbus are working to restore non-stop service to New York by 2018 with  the development of a more fuel efficient A350-900 that would make the route economically viable.
Non-stop service from Singapore to Newark halted in 2013, as Singapore failed to turn ...
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Starbucks, Lyft Team Up for Free Coffee and Free Rides

I wouldn't exactly call myself a Starbucks fanatic, but I go often enough that I make good use of the Starbucks mobile app and hold Gold status in the "My Starbucks Rewards" program.  As part of the program, members using the app receive periodic special Starbucks offers and apps/music that can ...

United FAs Get iPhone 6s Filled with Info About YOU!


Although I have not seen them in use yet, United Airlines has recently equipped all flight attendants with an iPhone 6 Plus to "deliver an even higher level of flyer-friendly service and will offer our flight attendants simple, one-touch access to valuable work information, enabling them ...
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U.S. Reopens Embassy in Havana


U.S. Secretary of State John Kerry was in Cuba today to officially re-open the American Embassy in Havana, which for years as operated in the same harbor-front building as a diplomatically-downgraded United States Interests Section. This is a must-visit location during any trip to ...
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