News Posts

Aer Lingus Adds Flights to Los Angeles, Newark, and Hartford

Aer Lingus is accelerating its international expansion with newly announced service to Los Angeles, Newark, and Hartford in 2016.
New USA Routes Propel Aer Lingus International Expansion
Thus far, we only have details about the Los Angeles route, which will operate five days per week ...

Brett Hart is United's New Acting CEO

And just like that, another lawyer is at the helm of United Airlines. As a lawyer myself, you might expect that I would express some form of solidarity, but it just makes me suspicious from the outset after sleazy lawyer Jeff Smisek's tenure at United. But honest lawyer is not necessarily an ...

Update on United CEO Munoz Coming Today

United released the following, fairly cryptic statement this morning from Henry Meyer, non-executive Chairman of the Board--
The Company anticipates it will today conclude the corporate governance process necessitated by the hospitalization of President and CEO, Oscar Munoz. The company ...
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Breaking: United CEO Oscar Munoz Suffers Heart Attack

Some bad news this morning from United Airlines, where apparently CEO Oscar Munoz suffered a heart attack and is in a Chicago hospital. More info here.

Apparently, the United board had no succession plan in place, which speaks volumes about the airline that Munoz is attempting to run. After an emergency meeting to discuss naming an interim CEO, the board has decided to punt on the decision.

My thoughts are with Mr. Munoz -- I trust he will quickly recover.

After 76 Years, US Airways Flies Into the Sunrise Tomorrow

As many of you undoubtedly know, Saturday, October 17th is a D-Day of sorts in the American Airlines-US Airways merger, as the two airlines are set to combine reservations systems and begin operating all flights using AA flight numbers going forward.  That means tomorrow marks the end of ...

United Airlines Announces Further Meal Service Improvements

Let's give United Airlines a little credit  -- the carrier has improved the quality of meal service in domestic premium cabins over the last year and has now announced another series of improvements that represent, if nothing else, a new reality in the race to win over discretionary travelers ...
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This is Why the TSA Federal Air Marshal Service Needs to End

The Federal Air Marshal Service is a sensational program that steals revenue from airlines, first class upgrades from frequent flyers, makes our ticket prices higher, and actually endangers our security. Under the guise of safety, a small number of flights carry a poorly-trained, incognito ...

Should Kuwait Airways Be Banned from Flying to the USA?

Kuwait Airways is in some hot water over its policy not to transport Israeli citizens. After the Kuwaiti flag carrier refused to transport to Eldad Gatt, an Israeli citizen, Glatt complained to the U.S. Department of Transportation (DOT). Now in a letter to Kuwait Airways, DOT has accused ...

United Airlines Launches New Website to Engage Customers

United Airlines launched a new website called United Airtime today that invites both customers and employees to provide feedback and promises a level of engagement in which United will respond honestly and candidly to tough questions.
Front and center on the new website is a video ...

The Bright Side of the Aeroplan Devaluation

Aeroplan announced changes to its award chart today, effective 15 December 2015. The bad news is that the amazing prices to Europe in business and first class will go up, a tad. The good news is that this round of award chart inflation is relatively modest, some regions go down in price, and ...

No More Gogo All-Day Passes On United And Why That May Be A Good Thing

Beginning on 01 November 2015, the use of a GoGo All-Day Pass will no longer be possible on United Airlines. Sounds horrible right? I think it might be a blessing.
United Will Manage In-Flight Wi-Fi Sales Instead of Gogo
I received the following e-mail from Gogo:
Dear ...

AvGeeks Rejoice - JetBlue to Redevelop JFK's TWA Terminal As a Hotel

Those of you from the New York area have no doubt followed the saga of the old TWA terminal at JFK International Airport.  Closed to passenger use since 2001, the Eero Saarinen-designed terminal nearly had a date with the wrecking ball a few years later, but was spared at the last minute ...

Breaking: AA Flights Grounded Nationwide

AA flights from DFW, ORD, and MIA were briefly grounded this afternoon until 2:15p ET due to an unspecified computer glitch. The problem has now been resolved.
On Twitter, AA earlier said-
We’re working to resolve technical issues impacting several airports as ...

New United Airlines Domestic First Class Seats

Yesterday Travel Skills broke news of a new United Airlines domestic first class seat and today United has made it official with more details. Here's a look at the new seat: 
The seat will debut on an Airbus A319 next week, with retrofits on A319s, A320s and many Boeing 737s and ...

Who is Oscar Munoz?

Oscar Munoz, 56, was named United Airlines' new CEO yesterday. Though a Board Member of United Continental Holdings since 2010 and involved in the Continental organization since 2004, I had never heard of him prior to yesterday's news of Jeff Smisek stepping down. Here's a glimpse at the ...
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Analysis: A Letter from United's New CEO Oscar Munoz

United named Oscar Munoz as CEO today, tapping another insider to head the company. In a letter to employees, Munoz laid out the news and his leadership vision. Here's my analysis of it.
Dear fellow employees:
No more "co-workers"? The employees all say thanks.
Today we ...

The Real Reason United Fired Jeff Smisek

In an unexpected move, United Airlines announced today that CEO Jeff Smisek, along with two top lieutenants were "stepping down" (translation: fired). With record profit on the books and relative harmony between labor and management, what happened? Apparently, New Jersey politics, but as I argue ...

United Airlines Closing Honolulu and Detroit Call Centers

Mention "Honolulu Call Center" to any frequent United Airlines flyer and you will see a smile and hear a story about how Team HNL has worked magic or gone the extra mile to save a trip. For United's valuable Global Services members (a small group of top-spenders), mention Detroit and you'll hear ...