News Posts

British Airways Stabs USA Travelers in the Back in Latest Cutback


British Airways should be ashamed of itself -- truly ashamed.
Every carrier has sweet spots on its award chart and we all knew that one of the great bright spots of the Executive Club award chart was 4,5000 miles for shorthaul redemptions of flights under 650 miles. That somehow survived ...
3 Comments

Why I Am Opposed to Hyatt - Starwood Merger


Let's be clear -- when was the last time a merger was actually beneficial to customers on the loyalty front? Northwest and Delta merged, and we lost a great Northwest loyalty program and website. The new carrier took the worst elements of both programs and benefits continue to erode. United ...
1 Comment

Kuwaiti Government Expels United Airlines from Kuwait

United Airlines has announced it will suspend service to Kuwait City and Bahrain on January 13, 2016.
I’ve flown the route twice and the plane was half full both times (and with only about 50 passengers the one time I continued on to Bahrain). The U.S. continues to scale down its presence ...
8 Comments

Why is Uber Still Not Available at LAX?


Despite promises from city officials that we'd have UberX and Lyft at Los Angeles International Airport this summer, it is now autumn ad we are still waiting. The reason? Bureaucratic paperwork and a lawsuit.
The LA Times reports--
As in other parts of the United States where the ...

Aer Lingus Adds Flights to Los Angeles, Newark, and Hartford


Aer Lingus is accelerating its international expansion with newly announced service to Los Angeles, Newark, and Hartford in 2016.
New USA Routes Propel Aer Lingus International Expansion
Thus far, we only have details about the Los Angeles route, which will operate five days per week ...

Brett Hart is United's New Acting CEO


And just like that, another lawyer is at the helm of United Airlines. As a lawyer myself, you might expect that I would express some form of solidarity, but it just makes me suspicious from the outset after sleazy lawyer Jeff Smisek's tenure at United. But honest lawyer is not necessarily an ...
2 Comments

Update on United CEO Munoz Coming Today

United released the following, fairly cryptic statement this morning from Henry Meyer, non-executive Chairman of the Board--
The Company anticipates it will today conclude the corporate governance process necessitated by the hospitalization of President and CEO, Oscar Munoz. The company ...
1 Comment

Breaking: United CEO Oscar Munoz Suffers Heart Attack

Some bad news this morning from United Airlines, where apparently CEO Oscar Munoz suffered a heart attack and is in a Chicago hospital. More info here.

Apparently, the United board had no succession plan in place, which speaks volumes about the airline that Munoz is attempting to run. After an emergency meeting to discuss naming an interim CEO, the board has decided to punt on the decision.

My thoughts are with Mr. Munoz -- I trust he will quickly recover.

After 76 Years, US Airways Flies Into the Sunrise Tomorrow


As many of you undoubtedly know, Saturday, October 17th is a D-Day of sorts in the American Airlines-US Airways merger, as the two airlines are set to combine reservations systems and begin operating all flights using AA flight numbers going forward.  That means tomorrow marks the end of ...

United Airlines Announces Further Meal Service Improvements

Let's give United Airlines a little credit  -- the carrier has improved the quality of meal service in domestic premium cabins over the last year and has now announced another series of improvements that represent, if nothing else, a new reality in the race to win over discretionary travelers ...
1 Comment

This is Why the TSA Federal Air Marshal Service Needs to End

The Federal Air Marshal Service is a sensational program that steals revenue from airlines, first class upgrades from frequent flyers, makes our ticket prices higher, and actually endangers our security. Under the guise of safety, a small number of flights carry a poorly-trained, incognito ...
3 Comments

Should Kuwait Airways Be Banned from Flying to the USA?


Kuwait Airways is in some hot water over its policy not to transport Israeli citizens. After the Kuwaiti flag carrier refused to transport to Eldad Gatt, an Israeli citizen, Glatt complained to the U.S. Department of Transportation (DOT). Now in a letter to Kuwait Airways, DOT has accused ...
12 Comments

United Airlines Launches New Website to Engage Customers

United Airlines launched a new website called United Airtime today that invites both customers and employees to provide feedback and promises a level of engagement in which United will respond honestly and candidly to tough questions.
Front and center on the new website is a video ...
5 Comments

The Bright Side of the Aeroplan Devaluation


Aeroplan announced changes to its award chart today, effective 15 December 2015. The bad news is that the amazing prices to Europe in business and first class will go up, a tad. The good news is that this round of award chart inflation is relatively modest, some regions go down in price, and ...

No More Gogo All-Day Passes On United And Why That May Be A Good Thing

Beginning on 01 November 2015, the use of a GoGo All-Day Pass will no longer be possible on United Airlines. Sounds horrible right? I think it might be a blessing.
United Will Manage In-Flight Wi-Fi Sales Instead of Gogo
I received the following e-mail from Gogo:
Dear ...
2 Comments

AvGeeks Rejoice - JetBlue to Redevelop JFK's TWA Terminal As a Hotel


Those of you from the New York area have no doubt followed the saga of the old TWA terminal at JFK International Airport.  Closed to passenger use since 2001, the Eero Saarinen-designed terminal nearly had a date with the wrecking ball a few years later, but was spared at the last minute ...

Breaking: AA Flights Grounded Nationwide


AA flights from DFW, ORD, and MIA were briefly grounded this afternoon until 2:15p ET due to an unspecified computer glitch. The problem has now been resolved.
On Twitter, AA earlier said-
We’re working to resolve technical issues impacting several airports as ...
2 Comments

New United Airlines Domestic First Class Seats


Yesterday Travel Skills broke news of a new United Airlines domestic first class seat and today United has made it official with more details. Here's a look at the new seat: 
The seat will debut on an Airbus A319 next week, with retrofits on A319s, A320s and many Boeing 737s and ...
5 Comments