News Posts

Guam Demands United Airlines Improve Service

Attorneys General from Guam and the Commonwealth of the Northern Mariana Islands have sent a letter to United Interim CEO Brett Hart demanding onboard service improvements including the return of free inflgiht meals and a second free checked bag on United's non-stop service between Guam and ...
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United CEO Oscar Munoz Will Return Next Year


Hobbled United CEO Oscar Munoz is on the mend. After replacing disgraced CEO Jeff Smisek, Munoz promised big changes to United but quickly suffered a heart attack, forcing United to name Brett Hart as Interim CEO. For weeks we have heard nothing about Munoz's medical condition, leaving us ...

The Elegant Simplicity of Cathay Pacific's New Livery

Airlines update their livery from time to time, often when the brand is in need of a similar refresh. For Cathay Pacific, flag carrier of Hong Kong, the brand is respected, financial are stable, and there has been no major disasters, mergers or other events that might prompt fundamental changes. ...
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Rumor: United Will Charge to Gate Check Excess Carry-on Bags


Checked baggage fees are here to stay and checking a bag remains an unattractive option -- who wants to stand around a baggage carousel or risk losing your valuables when you can keep your bags with you onboard? That lethal duo has led to a proliferation of carry-on baggage over the last ...
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American Airlines Passenger Goes on 9/11 Rant, Claims to Have Gun


Nothing like a crazy passenger to disturb an otherwise mundane transcon flight.
An American Airlines flight from LA to Philadelphia was forced to divert to Phoenix after a man who had probably been listening to Alex Jones too much elected to go on a rant about how 9/11 was an inside job ...

British Airways Stabs USA Travelers in the Back in Latest Cutback


British Airways should be ashamed of itself -- truly ashamed.
Every carrier has sweet spots on its award chart and we all knew that one of the great bright spots of the Executive Club award chart was 4,5000 miles for shorthaul redemptions of flights under 650 miles. That somehow survived ...
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Why I Am Opposed to Hyatt - Starwood Merger


Let's be clear -- when was the last time a merger was actually beneficial to customers on the loyalty front? Northwest and Delta merged, and we lost a great Northwest loyalty program and website. The new carrier took the worst elements of both programs and benefits continue to erode. United ...
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Kuwaiti Government Expels United Airlines from Kuwait

United Airlines has announced it will suspend service to Kuwait City and Bahrain on January 13, 2016.
I’ve flown the route twice and the plane was half full both times (and with only about 50 passengers the one time I continued on to Bahrain). The U.S. continues to scale down its presence ...
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Why is Uber Still Not Available at LAX?


Despite promises from city officials that we'd have UberX and Lyft at Los Angeles International Airport this summer, it is now autumn ad we are still waiting. The reason? Bureaucratic paperwork and a lawsuit.
The LA Times reports--
As in other parts of the United States where the ...

Aer Lingus Adds Flights to Los Angeles, Newark, and Hartford


Aer Lingus is accelerating its international expansion with newly announced service to Los Angeles, Newark, and Hartford in 2016.
New USA Routes Propel Aer Lingus International Expansion
Thus far, we only have details about the Los Angeles route, which will operate five days per week ...

Brett Hart is United's New Acting CEO


And just like that, another lawyer is at the helm of United Airlines. As a lawyer myself, you might expect that I would express some form of solidarity, but it just makes me suspicious from the outset after sleazy lawyer Jeff Smisek's tenure at United. But honest lawyer is not necessarily an ...
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Update on United CEO Munoz Coming Today

United released the following, fairly cryptic statement this morning from Henry Meyer, non-executive Chairman of the Board--
The Company anticipates it will today conclude the corporate governance process necessitated by the hospitalization of President and CEO, Oscar Munoz. The company ...
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Breaking: United CEO Oscar Munoz Suffers Heart Attack

Some bad news this morning from United Airlines, where apparently CEO Oscar Munoz suffered a heart attack and is in a Chicago hospital. More info here.

Apparently, the United board had no succession plan in place, which speaks volumes about the airline that Munoz is attempting to run. After an emergency meeting to discuss naming an interim CEO, the board has decided to punt on the decision.

My thoughts are with Mr. Munoz -- I trust he will quickly recover.

After 76 Years, US Airways Flies Into the Sunrise Tomorrow


As many of you undoubtedly know, Saturday, October 17th is a D-Day of sorts in the American Airlines-US Airways merger, as the two airlines are set to combine reservations systems and begin operating all flights using AA flight numbers going forward.  That means tomorrow marks the end of ...

United Airlines Announces Further Meal Service Improvements

Let's give United Airlines a little credit  -- the carrier has improved the quality of meal service in domestic premium cabins over the last year and has now announced another series of improvements that represent, if nothing else, a new reality in the race to win over discretionary travelers ...
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This is Why the TSA Federal Air Marshal Service Needs to End

The Federal Air Marshal Service is a sensational program that steals revenue from airlines, first class upgrades from frequent flyers, makes our ticket prices higher, and actually endangers our security. Under the guise of safety, a small number of flights carry a poorly-trained, incognito ...
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Should Kuwait Airways Be Banned from Flying to the USA?


Kuwait Airways is in some hot water over its policy not to transport Israeli citizens. After the Kuwaiti flag carrier refused to transport to Eldad Gatt, an Israeli citizen, Glatt complained to the U.S. Department of Transportation (DOT). Now in a letter to Kuwait Airways, DOT has accused ...
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United Airlines Launches New Website to Engage Customers

United Airlines launched a new website called United Airtime today that invites both customers and employees to provide feedback and promises a level of engagement in which United will respond honestly and candidly to tough questions.
Front and center on the new website is a video ...
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