Sources say that the new American Airlines will be keeping its contract with Citibank and be ditching US Airways Barclay’s card. Although this may not be surprising, AA is keeping with Citibank due to the fact that in 2009 Citibank advanced AA $1 billion for miles.
Citibank ...
Most of the time, I ignore the surveys that are sent to me because they take forever to complete, and I get nothing back for my time spent. However, I made an exception to complete one from AA since I want to know what they are planning for the "new" AAdvantage program, and I'm delight to ...
One year has passed since the day United and Continental officially tied the knot and what a year it has been. I predicted in a blog post late on March 2, 2012 that the transition would be bumpy and indeed it was--that first week of post-merger travel was a nightmare for many, including me. But ...
Today when working out at the gym, I spotted this commercial on a big screen TV overhead out of the corner of my eye. Not being able to hear it, the first thing I did when I returned home was search for the advertisement that I saw. In the end, it ended up being a commercial highlighting the ...
On Wednesday, the boards of Tempe, AZ-based US Airways and Fort Worth-based American Airlines approved a merger that would equate to $11 billion in terms of market value. According to sources, American creditors will own 72% of the combined company and US Airways shareholders will take the ...
Not to pat myself on the back, but seven months ago I predicted--
...It appears the combined airline will take the American Airlines name, maintain its headquarters in Fort Worth, and be run by US Airways CEO Doug Parker. Apparently, Parker has caved into all AA labor demands and will ...
Tomorrow is Valentine's day (AKA Nationally single awareness day) and whether you spend the day with a lover, a random okcupid date, or alone with your single friends drinking beer hating on your ex-lovers, it's a day when the world (well part of the world) stops and recognizes romantic ...
Never underestimate the capacity of one man to make a difference. The pages of history make that clear and as the dust settles around the almost certain merger of American Airlines and US Airways next week, we are now discovering the instrumental work of one man in orchestrating this grand union. ...
So I have been spending the past week on the Star Alliance MegaDo 4. In fact, I have not made it home, but there were some important notes that came from the executive panel Q&A sessions, as well as the information session with Jeff Smisek. There are a lot of updates from this ...
Earlier today when trying to log into United.com from my work computer to check on a flight to the Philippines I made a few weeks earlier I found myself having difficulties retrieving my reservation. After a closer look I realized that I was not on United's web page at all, but instead I was on ...
I was encouraged to read on Flyertalk about a recent exchange between a United Airlines 1K member and a legacy United customer service agent:
Last week my phone rang. It was a lovely female agent from the Premier line. I had emailed 2 concerns into 1Kvoice email, and the lady had ...
With my apologies to Glenn Tilton...
A piece in the Chicago Tribune on Sunday captured the frustration many of us have experienced flying on post-merger United. Essentially taking a "mileage run" from Chicago to San ...
After weeks of repeated denials that it was even considering a merger with US Airways, American Airlines has agreed to "study" the prospects of a marriage between America's third and fifth largest air carrier by traffic.
American Airlines says it is agreeing with creditors to consider ...
Name the airport
I’ve been on the road a lot in the past few weeks, and during this time period, I realized I will have visited most of the domestic United hub ...
As American Airlines management continues to insist its goal is to emerge from bankruptcy as a stronger, leaner stand-alone airline, US Airways is upping the rhetoric on a potential merger:
Speaking on a conference call with reporters and analysts about US Airways' first-quarter ...
I am hearing some rumblings tonight that an announcement is coming as early as Monday morning that US Airways and American Airlines may officially tie the knot. With news on Friday that American Airlines' labor unions have thrown their support behind a deal with US Airways, this should come as no ...
Workers remove a sign with the old Continental Airlines logo to reveal the new United logo featuring Continental's blue globe. Image courtesy of Roger Yu at USA Today.
"FORTUNE -- United Continental Holdings is learning the hard way that ...
There has been lots of talk of the issues in the first month since the system changeover between United and Continental. Some of the discussions here on Upgrd include: Problems with United Clubs, mileage posting, missing segments. United provided their own summary, and ...
March 3rd was the big day when United and Continental merged their IT systems. It came and went without a hitch for most.
At first, I thought all was good for me. My EQMs PQMs got transferred over. My lifetime mileage balance was the same, and all of my itineraries were merged. Then as my ...
I walked into the SFO United Club today, and as usual, I gave them my boarding pass to scan for my membership. Usually this is a two second process, but the agent asked me if I was a member. I said that I was, and she said she needed my Mileage Plus number. I did my best to try and remember my new number, but she stopped me and said, "No... the old one..." I remembered that one.
After I sat down, I logged into the T-Mobile WiFi. Once again, I tried my new number. No go. I tried the old one. Success.
I'm sure there will be similar cases of this over the next couple weeks. It looks like it's not quite time to un-remember that old Mileage Plus number yet!
