Trying Hyatt's new Shampoo - KenetMD

KenetMD products are finally available for sale online! Click here

I have discussed my aversion to Portico White Ginger bathroom amenities that used to be the standard at most Hyatt and Hyatt Place hotels.  As mentioned in my previous post, Hyatt has moved on to new brands, although the Portico may still be offered until stock is depleted.  Here is the new offering at many Hyatt properties, KenetMD


Yes, this is another post about hotel shampoo.  I never thought I would write about this once, let alone twice, but thanks to KenetMD, Hyatt's new shampoo/soap brand, here I am again.  After my original post, I was contacted by KenetMD, who offered to send me some samples.   They did not ask me to write a review.  They didn't ask me to do anything, other than to enjoy their product that they were proud to share.

KenetMD is now the brand standard for Hyatt Regency and Hyatt Resort properties. KenetMD also makes a special formulation for Hyatt Respire rooms, which is fragrance-free and hypo-allergenic.  The product offering seems to be the same at Hyatt Hotels and Hyatt Resorts except that the bottles are 2 ounces at resorts vs 1.25 ounces at hotels.  Fans of the Portico "bumpy soap"/massage bar will be pleased that this is not going away.    


This product line is a collaboration between NYC dermatologist Dr. Barney Kenet and hotel amenity provider Gilchrist and Soames.  

Thanks to the samples I received, I've been using the KenetMD products for a few weeks now, and while they are a definite improvement on the overpowering White Ginger scent, I'm not totally in love with them.  Mild is probably the best description.  The shampoo, conditioner, and body wash have a light lather but the soaps do lather up well.  The lotion is nice, absorbs well, even in the middle of winter here in chilly Wisconsin.  All products have a pleasing but very mild scent.  It is a blend of mandarin oranges, green tea, and eucalyptus and lemongrass.  

The products are declared to be Eco-friendly since they are 100% recyclable, never tested on animals and contain no animal products.  I'm no expert on skin care products, but these contain no parabens, phthalates, DMDM, SLS, or ALS.  Please let me know if you interested in these details, I can share more info from the marketing materials I received.  

I'm pleased that Hyatt has replaced the awful-smelling White Ginger with the mildly scented KenetMD products.  In my opinion, its a big improvement.  Thanks to the preview I got, I've already experienced it, but I've seen reports of these being in Hyatt hotels.  I have some Hyatt stays coming up, so I'll likely get the opportunity to use these on the road.

Have you tried KenetMD products?  What's your opinion?

Update: For those interested in KenetMD products, I understand these will be available for sale at the Hyatt at Home website in late July or early August.  I will update again once products are for sale online.


Update 2KenetMD products are finally available for sale online! Click here


Geoff January 30, 2013 at 10:04 pm

Used them last weekend @ the Hyatt Olive / 8 in Seattle... Good hotel Great staff.. Kenet products are a great deal better than the old stuff. Nice and neutral smelling. No issues

Brad January 31, 2013 at 10:43 am

Thanks for the report, Geoff. I've heard great things about Olive 8, but never have stayed.

I have a Hyatt Regency and a Hyatt Place stay next week, and hoping the White Ginger stocks are depleted by now!

ptahcha January 31, 2013 at 04:37 pm

Still have white ginger at Hyatt Vineyard Creek in Sonoma. Bleh.

The Andaz Napa carried a mixture of a proprietary brand, while they also had Lather shower caps. I'm wondering if they are shifting to Lather, which is what Andaz West Hollywood is using.

Scotty February 1, 2013 at 02:46 am

Thanks Brad!! I'm Platinum with Hyatt and have detested the White Ginger smell of their products for years. I haven't tried the new products yet so I wrote the KenetMD to see if they'd send me a few samples! Appreciate the heads up on this!

Brad February 1, 2013 at 09:33 am

@ptahcha As I understand it each hotel brand will have a different shampoo/soap brand as well. I seem to remember Lather at Andaz in the past, so maybe they are sticking to it, or haven't moved to a new one yet. How was the Andaz Napa? Love to check that property out sometime.

@Scotty You're welcome. I think the KenetMD stuff is very inoffensive. Nice and mild, I think you will prefer them to White Ginger.

Blair ashby February 10, 2013 at 09:19 pm

My husband and I stayed at the Hyatt Regency downtown off of Michigan Ave. this week, Feb. 9 &10th and used the KenetMD products. I was particularly impressed with the Cleansing Bar and would like to know if it is sold retail anywhere. I also would like to know what the ingredients are, because it was so mild. I have sensitive skin and it really felt very nice. Thanks. Blair Ashby

Brad February 11, 2013 at 09:53 am

Hello Blair,

Glad you liked the KenetMD products. I agree that they are pleasant.

I'm not aware of of retail outlets selling these products. The Hyatt at Home store still lists Portico White Ginger for sale. My best suggestion is for you to contact KenetMD directly,

The information I can find discusses more of what is no in the soaps, rather than what is included. The only thing I found listed as an ingredient in the soap is palm oil.

Sandra Aparo April 18, 2013 at 08:44 am

Just spent time at Hyatt in Indian Wells, CA and Scottsdale, AZ and LOVE the shampoo. Other than the brand used at Pebble Beach this is the best hotel product I have ever used. How can I purchase it?? Where can I purchase it??? I asked at both hotels and they were unable to help me. I really love this and would like to recommend that my hair salon start to carry it. Thanks!

Brad April 18, 2013 at 09:10 am

Sandra and Blair,

I spoke to my contact at KenetMD who mentioned that retail sizes of these products would be available on the Hyatt website in July. I have updated the post to reflect this information.

Hope that helps


Kimmer May 1, 2013 at 12:25 pm

I LURVE the Hyatt's new Kenet MD products. Came across your site while searching google on how to purchase their shampoo. I am addicted!

Daniel May 1, 2013 at 03:36 pm

I've also tried the new KenetMD products two months ago and I must admit I find them very good. I specially found the shampoo great for oily and soft hair. So now I can't wait for them to start selling it to the public also.


Elaine Phillips May 3, 2013 at 01:47 pm

On a recent visit to chicago and staying at the Hyatt I tried the Barney Kenet MD products and they are great, wish I could buy some shampoo the best yet.

Linda Mitchell May 10, 2013 at 10:52 pm

I was there for 2 weeks it is the best smelling and gentle soap lotion shampoo body's as and conditioner I ever had

Elizabeth May 10, 2013 at 11:04 pm

Just stayed at a Hyatt in Los Angeles and used the new shampoo and conditioner and LOVED them. So happy the irritating White Ginger has beem phased out. I will definitely buy the shampoo/conditioner for general use. I also came across this site while looking to purchase.

Donna May 14, 2013 at 10:07 pm

Used this shampoo Kennetmd in Long Beach, Ca Hyatt. I have to have it! the best my hair has ever looked. Hurry and put it on site to sell. I need it now!!!!!

Beverly May 27, 2013 at 10:24 am

OMG, stayed at a Hyatt in Bonita Springs, FL. in January and again in February in Key West, FL. My husband whom is very sensitive to shampoos used the shampoo and loved it. We are totally excited about the shampoo going on the market and would like to know when and where we can purchase it.

Thank you,

Beverly and Clark

Carmen May 29, 2013 at 12:38 am

I recently tried the Kenet products at the Hyatt Place Downtown Austin and really loved them! I would love to purchase the shampoo/conditioner, so it's too bad they aren't available retail yet. Hopefully they will be at some point.

Vicki July 1, 2013 at 06:56 pm

I just stayed this past week at the Hyatt regency St. Louis at the Arch. I washed my hair the first day and it was fantastic. My hair never looked so good. My friends said the same. I asked the hotel staff if the shampoo was new and they said yes. I thought it might be the water but I tried the sample at home and it worked the same. I can't wait to be able to buy this shampoo.

Judi July 17, 2013 at 08:51 am

I stayed at the Hyatt in Greenville S.C. last week. I used the Kenet products, and loved them. I've been a hairdresser for 30 years and I've never found any product that worked as well on my hair. My question is ,can I buy it ?

Brad July 17, 2013 at 09:31 am

Update July 17: KenetMD products are supposed to become available for sale on Hyatt's website in "Summer 2013". My sources tell me that product is being shipped, and that it will be available for sale soon, hopefully by August.

Myrna July 18, 2013 at 06:53 pm

I used the shampoo/conditioner while at the Corpus Christi Hyatt. When I returned to AZ my hairdresser noticed a softness to my hair. I am wondering if it is possible to purchase these products.

KJ July 30, 2013 at 01:30 pm

I used the cleansing bar last week when I was staying at the Hyatt and I loved it so much that I asked hotel housekeeping for another bar so I could see who made it and order some. It doesn't appear to be available on the company website though, so I may be out of luck. Btw, I have used the same face soap for about 40 years, and I would be willing to switch if I could buy the KennetMD cleansing bar.

(I used the body lotion and it was fine--not really any better than any other lotion I've used, and I didn't try the shampoo or conditioner, although now I wish I had.)

Brad August 17, 2013 at 11:10 am

Just to update the various inquiries here, I wanted to make readers aware that the popular KenetMD shampoo and other products from Hyatt hotels are now for sale online: KenetMD

Tammy August 20, 2013 at 09:40 pm

Just stayed at Hyatt Regency Cypress in Orlando. LOVED the KenetMD hypoallergenic shampoo, conditioner & body wash!!!!! I hope they make it available. I was not able to find it for sale on either site..KenetMD or Hyatt @ home..

Donna Hattaway August 28, 2013 at 09:48 pm

I just stayed at? The Grand Cypress Hyatt Regency in Orlando and I love the KenetMd product I loved all the new products! Will be buying some!

Stacy August 30, 2013 at 08:32 am

I just stayed in Lexington ky at the Hyatt and used the kenetMD shampoo and conditioner and its amazing! Love love love it! The smell is wonderful! Great product and would love to buy it...

Mari September 3, 2013 at 02:45 pm

Just stayed at the Hyatt in St. Louis over the weekend. Used soap, shampoo, conditioner and lotion. Shampoo and conditioner were and fine and would use them again. The lotion was just ok. My husband absolutely loved the face soap and massage bath bar. He would love to buy the soaps, but I looked on the Hyatt home sight and the KenetMD sight and neither offered the bar soaps for sale. If you find out anything about buying the bar soaps, please post it.

Kasiya September 10, 2013 at 08:21 pm

I love the shampoo a lot ( I stay at hyatt newport RL) I normally have a propblem with all the shampoo I use but not this one Hope they will go to the plublic soon

Lynne September 17, 2013 at 07:43 am

Stayed at Hyatt in Columbus Ohio last weekend. Love shampoo and conditioner. Where can I buy them?

Tina September 25, 2013 at 11:38 am

I stayed at the Hyatt Regency Lost Pines in Bastrop last weekend on a ladies retreat with North Central Church. My cousin and I both loved the KenetMD shampoo and conditioner as well as the body wash. We both want to buy more. I have yet to find it for sale anywhere. Any suggestions where I might find them?

Thanks, Tina Hallmark

Peggy Dixon October 5, 2013 at 09:10 am

My neice from California came for a visit to North Carolina and left her shampoo and conditioner in the shower, which worked well for me. I tried your product and love the way it leaves my hair feeling. Shiny,easy to manage and I have curly hair that is normally impossible. Thanks for a great product.

Loraine Doiron October 10, 2013 at 05:56 pm

OMG I have used many hotel shampoo and conditioners and I have to say that this is THE BEST PRODUCT. Makes me want to go back to Hyatt again just for the shampoo. I will definitely stay at Hyatt's whenever I travel and they are available.

Valerie Logan October 21, 2013 at 11:20 pm

Me and my husband stayed at the Hyatt in Miami last weekend and I must say that I fell in love with KenetMD shampoo and conditioner. I have never had a shampoo or conditioner that left my hair so soft and silky before and I LOVE it. I had the opportunity of using the products Friday and Sunday and it was great each time and I just purchased it online. Thanks to the Hyatt, I appreciate the opportunity to be able to purchase KenetMD products.

Thank you,


Diana Rodas November 4, 2013 at 06:59 pm

I participated in the DirtyGirl Mud Run this past weekend in Ventura, CA and they were giving away free 1oz samples of KenetMD Body Lotion. I just started using it on Sunday and I really like! I have sensitive skin, which breaks and tears in the mild California winters and my hands feel very silky and smooth. The scent is amazing, very light and delicate. Where can I get a sample of their other products?

Patti November 15, 2013 at 08:50 am

Stayed a night at the Hyatt Regency DFW (Dallas-Fort Worth International Airport) before heading out on a morning flight. Loved the KenetMD products, especially the shampoo and condition!! I was amazed how soft and silky my hair felt!! Found the web site to order, can't wait to get more!!

Connie Scott December 14, 2013 at 12:29 am

We stayed at the Hyatt in Albequerque, New Mexico. We traveled light so used the shampoo and conditioner in the hotel which was KenetMd. We thought it was so odd how the shampoo did not lather up at all. But I noticed it was easy to brush my long wet hair after using it and the conditioner. After reading all these reviews. I wish I has brought one home to try with our water (we have great well water, no iron). Albequerque was so dry I feel the need to use extra deep conditioner when I get home. Wondering how good this product really is now. Did love the lotion, smelled and feels awesome on my skin. Used it a lot.

Linda December 28, 2013 at 08:56 am

Just returned from Hyatt Dulles where I tried these products. I am PICKY about products, having been a stylist for over 20 years and being into Organic and healthy products. LOVE that these are fragrance free! And they work fabulously! Impressed.

Jackie Pajowski January 9, 2014 at 11:23 am

I recently used your shampoo and conditioner from the Hyatt in Omaha. Can you tell me where I can buy these products. Also, my natural hair color is grey, so my hair is color treated. Do you have a shampoo for color treated hair? I love these products!

Malinda Cleary February 14, 2014 at 09:33 pm

At the Hyatt in Jacksonville and found Your site when looking to buy THE BEST shampoo and conditioner. Thank you.

Sharon February 24, 2014 at 09:43 pm

Loved the Kenet MD unscented amenities! Where can I buy them?

Brad February 25, 2014 at 08:03 am

The standard scented products are available from the Hyatt website linked in this post. Unfortunately @Sharon, I don't see the unscented products available anywhwere at this time.

Thank you so much for this review! I'm vegan and staying at a Hyatt right now, wondering whether the provided toiletries are vegan. I'm so glad to hear that they are free of animal products and animal testing! I brought my own (as many vegans do) but it's a pleasant surprise, and a smart business move by Hyatt to accommodate vegans!

Sarah Quirk April 12, 2014 at 12:19 pm

I stopped at Hyatt Hotel, Birmingham (Uk) last night and absolutely loved the shampoo and conditioner. I came accross this site in my search to find where to buy the products from.

Kathy beiswanger April 13, 2014 at 02:27 am

Loved all their products especially the shampoo! Will try ordering some now!

Georgette Daniels April 13, 2014 at 11:35 am

I stayed at the Hyatt Regency Sarasota8n Nobember, 2013 and I used the KenetMD cleansing bar during my stay . I see the shampoo and conditioner are available on both Hyatt's and Kenet's websites but not the cleasing bar. Where can I purchase the cleasing bar. I brought two home from the hotel and it has done wonders for my skin.

Mary June 22, 2014 at 09:06 pm

I stayed at the Hyatt Place, Northeast Cincinnati this weekend and love the cleansing bar. I have dry skin and usually apply baby oil after showering. I forgot to bring the oil, but noticed I didn't need it after using the cleansing bar. The mild scent is pleasant. I am interested in purchasing this bar.

Kym September 5, 2014 at 11:13 pm

I stayed at the Hyatt in Orlando, Florida and used the lotion . But the foot lotion was the best!

Beverly Schrieber September 19, 2014 at 04:24 pm

I would like to buy the bumpy soap, not the entire set.

Samuel November 14, 2014 at 10:50 pm


please email asap.


Toree November 16, 2014 at 11:43 pm

Where do I find more of the 2:1 face soap?

Shirley Newman December 1, 2014 at 11:54 am

My husband and I stayed at the Hyatt in Birmingham this past weekend and I got to use a small amount of the shampoo. I would like to try a sample for a few days before I order. Would that be possible??? This was the Shampoo shampooing!!!

Shirley Newman December 1, 2014 at 11:57 am

My husband and I stayed at the Hyatt in Birmingham this past weekend and I got to use a small amount of the shampoo. I would like to try a sample for a few days before I order. Would that be possible??? This was the Shampoo shampooing!!!

Brad December 1, 2014 at 12:58 pm

@Shirley I'd suggest you contact KenetMD at their website to ask about samples.

Carol Faiella February 17, 2015 at 11:19 am

used this product when I stayed @ the Hyatt in Boston. Would like to try more.

Darlene July 26, 2015 at 07:13 am

I really love the way it makes my face feel soft and smooth. And my face is not oily through out the day. I will purchase a few bars.

Bonnnie July 27, 2015 at 12:03 am

Can anyone help? I stayed in a Hyatt PURE room due to allergies and fragrance sensitivities. They provided the fragrance-free version of the KenetMD products and they were great. I tried to find the fragrance free lotion and shampoo online in travel size for air flights but could only find the regular KenetMD products WITH fragrance for purchase. Any suggestions?

Patricia Aluotto August 24, 2015 at 07:14 am

Hello, I love this product after staying at Hyatt hotel. Where can I purchase full size bottles

Carole Rohatyn November 28, 2015 at 05:47 pm

Stayed at Hyatt Regency Waikiki in Sept. Loved the KenetMD shampoo and body lotion- is it available to purchase?

Bonnie Dalen December 22, 2015 at 12:41 pm

Is your shampoo, that is at the Hyatt, used for color treated hair? I really like your shampoo but my hair is dyed.

Mary LaRue February 28, 2016 at 04:47 pm

I stayed at a Hyatt recently and totally fell on love with your products. Best I have ever used. I wish you sold these in larger sizes and maybe you do. If so, where can I purchase them? My hair shines like silk when I use your hair products. So nice to find your products on the internet.

Rah March 7, 2016 at 10:55 pm

Hyatt Regency - Complex Desjardins Montreal has this line and it was a wonderful surprise. The kenet MD product even worked for my partner who suffers high sensitivity due to medication he takes. I fell head over heals for the body lotion, after a day of swimming in hotel pool and feeling a bit itchy due to chlorine, I used the body lotion and my skin instantly relaxed and felt great. The gentle scent is pleasant and the lotion is not greasy nor sticky. Very nice product, was also pleased with shampoo and conditioner.

ceasar April 14, 2016 at 06:01 am

Hey has anyone had a bad reaction to this shampoo or conditioner? I used both on April 12 th 2016. I now noticed my skin is peeling on my forehead and my hair or skin was cracking on top my scalp. Why would this happen? I didn't do anything different than normal and, i left the conditioner product sit in my hair for 1 minute. Could i be allergic or is there something in the product that would cause this? Please help

Respectfully Ceasar

Tania September 22, 2016 at 12:44 pm

Can I buy this shampoo n conditioner at Hyatt Hotel?

Brad September 22, 2016 at 02:42 pm

Hi Tania,

Thanks for reading. I don't believe you can buy this in Hyatt hotels. The website used to sell it, but last time I checked it was out of stock.

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