Brad regional first

NEXUS kiosks to be updated, plus additional member benefits

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I haven't flown to Canada in several months, and I haven't noticed any technical issues with NEXUS kiosks, but I am not surprised that this excellent program is popular.  I have a trip across the border next week, but hopefully there won't be any delays.  I never had to wait more than a minute to get to a NEXUS kiosk.

My occasional travel across the border made the ...

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The Le Meridien Vienna - Star to Spain

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This trip was primarily intended to go Spain, but I was happy to explore some new places even for a short stay.  We ended up book ending this trip with some short overnights in some major capitals, Zurich, Madrid and now Vienna.

The sitting room in our Executive Suite at Le Meridien Vienna

We opted for a cash and points booking at Le ...

Bad data in United app, operational delays and expired beer

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Yes, another blog post on United's poor operational performance.  As always, the experience flying with United is a mixed bag.  Being a United regular and 1K, I generally know how to handle these issues, but I always feel for the less frequent travelers who get such a poor impression of the airline due to it poorly managing so many aspects of their ...

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Skip the hotel reception desk - Aloft Hotels offer Smart Check-In

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Starwood Preferred Guest continues to be innovative in their promotions and programs.  Recently, they offered a special program to allow guests to bypass the check in desk, by providing a reusable RFID card that could be used as a guest key at certain properties.  

My Smart Check-In card arrived 

As of right now, Smart Check-In ...

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AVE high speed train for a day in Madrid - Star to Spain

madrid-ave

Most of my trip reports are about airplane and hotel experiences, but for some variety, here is a quick review of the AVE high speed train that we took from Seville to Madrid.  Plus, a little bit from our brief time in Madrid.

AVE train at Seville Santa Justa station

 

Thanks to booking somewhat ...

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Lessening the sting of the Hyatt devaluation

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Now that the global economy is improving, it seems the most travel loyalty programs are going through devaluations.  United's major devaluation took effect in early February.  This is almost an annual process at some hotel chains.

 

The Park Hyatt Maldives, now 25,000 Gold Passport points per ...

The Hotel Alfonso XIII in Seville- Star to Spain

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After our time in Málaga and Granada, our last stop on our trip in Andalusia was in Seville.  Here we let a hotel promotion help guide our destination planning to some extent.  I had some free SPG nights to use, so we tried to maximize this redemption.  Since this is an expensive Category 6 hotel (second highest for SPG, and the highest we could ...

Presidential Suite at the Sheraton San Diego Marina - Free Upgrade!

sheraton-san-diego-marina-presidential

Everyone likes surprises.  On a recent trip to San Diego, when I walked up to my hotel room after checking in, I was certainly surprised to see this:

An upgrade to the Presidential Suite, for free!

I have been quite fortunate with free upgrades in my Starwood stays through the years, but this was the first time I've ...

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The AC Hotel Málaga Palacio - Star to Spain

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We finally were in one of the main destinations of our trip, and other than my wife's delayed bag, we were well rested and ready to explore Andalusia for the first time.

 

 Málaga, Spain

 

When booking hotels for leisure travel, I generally start by ...

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Our layover in Brussels and Zurich - Star to Spain

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Despite United's delay getting us to Dulles, ultimately we made it to Brussels on schedule.  We now had approximately 2 hours until our onward flight to Zürich.

 

Brussels Airport A pier, photo via creative commons

 

Once at the Schengen gates where we would take our flight to ...

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Brussels Airlines Business Class from Dulles to Brussels - Star to Spain

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Our vacation to Europe was nearly derailed before we even left the US.  Yet again United's operational difficulties caused a lot of stress.  We sat on board at O'Hare ready for an on time departure but there were various issues that ultimately lead to a delay of over an hour. 

Brussels Airline staggered Business Class seating

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The anatomy of trip planning, an introduction - Star to Spain

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Next up on my list of trip reports is our recent journey to Spain in Star Alliance Business Class. Our longhaul flights were on new business class products on Brussels and Austrian Airlines.  

I mentioned my excitement about booking this trip, which was something a bit different for me; a trip to Europe which I haven't visited in a while as well as a Star Alliance Business ...

2013 in review- a lot of Regionals, but some First too

2013-flights

It is nearly 2014, which means it is time to reflect on the past year, and look ahead to the what the new year may bring.  It also means the counters reset for elite status qualification (argh!)

Here is my flight map from 2013.  

Obviously much of my flying was domestic for business travel.  Most of my trip reports were from more ...

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Singapore Airlines First Class Seoul to San Francisco SQ15 - Singapore Award

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This would be the final leg of our trip in Singapore Airlines First Class to the Park Hyatt Maldives.  Both of these are difficult to access, so this was definitely a unique trip  We booked the Singapore Airlines space with Mileage Plus miles during a glitch while they were updating some systems.  The Park Hyatt was booked using Passport Escape award, which is no longer ...

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Singapore Airlines First Class to Seoul SQ15 - Singapore Award

singapore-sin-sfo-777w-suite

The final legs of my trip to the Maldives and in Singapore First Class would take us back to the US from Singapore with a stop in Seoul.  

 

We had already flown this route in the reverse direction on the outbound journey to Singapore.  Like most eastbound trans-Pacific flights, it was a daytime flight.  Our day began with a visit to the lovely ...

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Why would anyone voluntarily fly United...

delta-compensation

...well, besides me?  

Despite doing many things wrong, and being rather customer 'un-Friendly', for a few reasons which I will discuss; they will remain my airline of choice, at least for another year or so.

 

I discussed my recent travel difficulties when my trips were affected by weather.  This wasn't United's fault at all, but their customer service ...

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Tales of Life on the Road: Flying Delta and Winter Snows

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It's December in the upper midwest, and not surprisingly, we do actually get winter storms.  Not as often as some people think, but I tend to be flying on the days they hit.  Thus far in 2013 its been pretty mild, but the first storm of the season hit over the weekend.  Of course, this happens to be on the day when I was planning to fly a mileage run.  I'm close to ...

United Club Pass Giveaway (expires 12/31/13)

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Thanks for your interest: pass has been claimed

I have a United Club Pass that I'd like to give to Upgrd readers as a thanks for reading. Hopefully someone can take advantage of this for some upcoming December travel.  The clubs have been devalued a bit, but hopefully it still can be a nice respite from the busy terminals during holiday travel times.

 

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Starwood Suite Night Awards expiry extended 4 more months

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2013 has been the year of devaluations in loyalty programs.  I was pleased to learn of a positive change for once.  

 

Marvellous Suite at the W Hong Kong

 

Suite Night Awards from Starwood Preferred Guest that were scheduled to expire at the end of 2013 will be extended to April ...