Oneworld lives! JAL to stay with American

I can't keep up - but as of right now rueters is reporting that JAL is sticking with OneWorld and not joining Delta in Skyteam.
JAL's new chief executive officer, Kazuo Inamori, and officials of the ETIC have decided that switching alliances is too risky and could hinder their ability to turn ...

What is your first class hot towelette strategy?

Are you a bather or a wiper? Individual fingers or the whole hand at once? Steaming hot or wait till it cools?
On many airlines hot towelettes are provided for passengers in premium cabins, presumably to act as a way to wash your hands before eating. However, many airlines provide the ...

United Airlines CEO: More mergers on the way - clever analysts agree

The Chicago Tribune reports that United Airlines CEO Glenn Tilton predicted that there will be more airline mergers in the next two years. Shocking I know. Even more shocking is this statement from the article:
Analysts think that is likely.
Those crazy analysts. This must be why they ...
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Amtrak is finally adding wifi

It's hard to believe that so many of us blog from 34,000 feet in the air, but have to rely on PDAs and cell phones for internet access at zero feet on Amtrak.  That looks to be changing as a recent Wired magazine article states that wifi will be starting soon.
During the recent Amtrak ...

Happy Christmas from all of us at Upgrd!

Twas the night before Christmas, when all through the airport
Not a flyer was stirring, not even a rat around D36.
The airplanes were parked by the jetbridge with care,
In hopes that the economy rebound would soon be there.

The Captain and FO were nestled in the ...

Craig Ferguson takes a bump

Following on from Josh's post about old school airlines failing at new media customer service, Continental really dropped the ball. TV's Craig Ferguson had a funny monologue this week regarding "volunteering" for a bump. Let's just say he doesn't get as excited about bumps as Matthew ...

"Up In The Air" review from up in the air

As I am flying to DFW I've got a few minutes to write a review of "Up In The Air" the recent Jason Reitman and George Clooney movie about a very frequent traveler.
Ummmm, what can I say? The movie was so hyped in upgrd-land that I had exceptionally high hopes for ... well I don't know ...

I've heard of airline bumps, but this is ridiculous

Jason Reitman, director of the "Up In The Air" movie, got bumped back to coach by some turkey. Errr...I a turkey.
Today, on "Turkey 1" a United Airlines flight from IAD to LAX, first class was occupied by the National Thanksgiving Turkey and his alternate who had ...

"Up In The Air" Movie Screening Next Week

It's no secret that every frequent flyer now thinks they are George Clooney due to the impending release of "Up In The Air" this Christmas. This movie chronicles the fictitious Ryan Bingham (Clooney) as he chases millions of frequent flyer miles - a theme that pulls all our upgrd heart ...

Transit the TSA security line like an expert

Ah...the joys of traveling. Traffic, check in agents making up their own rules, and our tax dollars hard at work at the TSA security check point. I am not sure what is more frustrating, the incompetent TSA staff standing around talking while passengers are waiting or the infrequent traveler that ...

Airline Club Membership Survey Results

After sending a distressed tweet on Twitter that I thought the Admirals Club was crazy for only serving cookies until 3pm on Sundays, I exchanged a few messages with @AdmiralsClub about the club offerings.  I replied something to the effect that the recent improvements in inflight service were ...

Google offering free wifi at select airports starting today

Google, in partnership with Boingo Wireless, Advanced Wireless Group and others is providing free internet access at 47 airports now through January 15, 2010.  This is in addition to the free wifi that Google is offering on Virgin America flights.

From their FAQ:

Q. How do I sign up for complimentary WiFi?

No login or email is required, simply select the option for the complimentary WiFi and accept the terms of service.

Find out more, including which airports this service is available from at:


Connecting to the JFK Airtrain from Manhattan

If you are looking for a simple cost effective way to get from Manhattan to JFK airport, I'd suggest taking the subway or Long Island Rail Road (LIRR) to the JFK Airtrain. Since a taxi will generally cost you $55 ($45 fare, $5 tolls, $5 tip) and a variable amount of time, depending upon traffic, the ...

Live Blogging from the New York City Megabus

After spending time in New York with clients my plans called for a quick trip to Syracuse to see family and clients in upstate New York. Normally I take Amtrak as business class upgrades are cheap, and the ability to walk around, buy food, and power at your seat makes the trip very productive. ...

What's in your garage?

This article about a United Airlines executive building a replica of a Pan Am 747 in his garage got me thinking. We must have some equally dedicated and creative listeners and readers that have something to show.

What is in your garage?

What airline memorabilia do you own?

What nostalgic photos do you have to share?




Baggage Handlers

While attending the United Fleet Week event last week, I noticed a crack in the fence and snuck airside to take some snaps of the hard working employees loading your bags. For some reason most of the photos were lost on my camera, but I still have this one: