I find that it is generally a good idea to mind my own business. Sometimes, however, it is quite difficult.
Yesterday I entered the United Red Carpet Club in Terminal C at Chicago O’Hare where a Lufthansa Senator flying on a domestic ticket was trying to gain access to the club. The agent flatly denied him, stating, "We can’t allow that unless you’re traveling internationally. If we did, we’d have way too many people in this lounge."
The man looked confused and said he held Star Alliance Gold status with Lufthansa and had never had trouble accessing the lounge before. The lounge matron shrugged and said he must be mistaken. Shaking his head, the man left the club.
While the man should have held his ground, I feel guilty for not piping up in his defense. He was entitled access to the lounge and I think it is inexcusable that United Red Carpet Club agents are not even familiar with general access rules. Sadly, unless you come prepared with evidence or prepared to fight, you may find yourself turned away from a lounge that you are entitled to use.
Stand up for yourself and don’t flinch if something similar ever happens to you. And consider speaking up if you see it happening to someone else—I plan to if and when this happens again.