After a stressful couple days of standby travel on United, it was time for my girlfriend and me to fly to Los Angeles. I opted for a confirmed ticket on American Airlines and secured an upgrade to first class for us. On this transcon Washington Dulles - Los Angeles trip, AA's Reserve Your Entrée Before You Fly program was offered. But did it work out?
First, a bit about the program--
Select Your Entrée in Advance
We are improving your First and Business Class experience by offering you the opportunity to reserve your entrée before you fly.* Our menus are inspired by a team of internationally acclaimed chefs and with this new feature, you can review and select menu options prior to boarding!
If you have a select flight that is departing in the next 30 days, we invite you to begin your entrée reservation by accessing My Reservations to review menu options. Then, simply complete your selections at least 24 hours prior to departure to help ensure that your desired selection is available.
Information About Entrée Reservations
In theory, this is great--very easy to use, accurate (those were indeed the two meal choices), and time-efficient (much quicker than calling the Executive Platinum desk).
But my girlfriend's special meal was not loaded! There was no record of it at all on the manifest and though the purser was very apologetic, my friend only had a small side salad, bread, and fruit--not so nice for a six hour flight.
So my first experience with AAs meal reservation service was a disappointment. I trust they will work out the cracks in the program such that special meals, in particular, will not be missed on future flights.
Have any of you taken "AAdvantage" of this program? What was your success?