Matthewonlive and let's fly

Dog Flies from Newark to Phoenix via Dublin on United

When I took my island-hopper flight last week from Honolulu to Guam on United Airlines, the same intro and safety video was played six times--every time the aircraft took off. Ironically, it was the cargo intro (below) that that emphasizes United's special pet handling program for cats and dogs.

I've seen this video on several United flights lately and was actually quite impressed to learn that United has special climate-controlled vehicles to transport pets to the aircraft and a whole team to look after these special pieces of cargo.

So I just had to laugh when news broke that United lost track of a dog and sent it from Newark to Ireland instead of to Phoenix. The story ends well--the dog was walked and fed in Dublin and again in Newark on the way to Phoenix to be reunited with his owner and the ticket was refunded, though no compensation was given beyond that.

But it reminded me of my photo incident in a way--

[Owner Meredith Grant] says she isn't so sure Hendrix will be flying again anytime soon.

"I wasn't even looking for a refund. I just wanted somebody to say we screwed up," she said. "That's not what they said."

Why does United have a hard time admitting they are wrong? That is not a good quality in a person or airline.

At least someone had a good attitude--

Meredith's father Joe felt helpless for his family during the ordeal.

"What do you say, except, 'I hope he gets some Guinness and corned beef and cabbage.'"

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Comments

#1
Alan March 24, 2013 at 08:15 am

"Why does United have a hard time admitting they are wrong "

No doubt the prevailing legal advice big corporations get these days is to never admit fault, since it makes easier to be sued successfully.

#2
UA-NYC March 24, 2013 at 08:23 am

Admitting fault is not something COdbaUA is capable of doing these days

#3
JurassicMark May 31, 2013 at 12:37 pm

"So I just had to laugh..."

Yikes. I don't find this a laughing matter at all. Sure, it all ended well - this time. Many older dogs or dogs on medication wouldn't have survived this trip.

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