Beirut is a city of contradictions. It has a rich French-influenced history, a proud culture, and a warm and affable people. Yet Beirut has suffered from great politica...

I was very critical of United Airlines yesterday, arguing that the carrier's business model and frankly its persona from the top down would make wining back lucrative business c...

While on the phone with US Airways today completing an award reservation, the call got cut off. I redialed and was elated to be connected to the same agent I had just been speak...

United Airlines announced a new push today to win back business travelers who have been leaving the carrier in droves for the competition. United will have to do more than plead...

In booking award tickets on a daily basis, I often encounter situations in which I must split a record before ticketing. Put simply, say there are two people on an award reserva...

After enduring a long and sleepless ride over the Atlantic in economy class, I was prepared to stay in Frankfurt until I was able to secure a seat in United business class going...

The last couple days have been cold, and I mean cold. As a California native who has spent a handful of winters on the East Coast (and Germany), I honestly cannot recall weather...

Let me tell you about my day yesterday. It started when my alarm went off at 4:00a and I hit snooze every five minut...

After a stressful couple days of standby travel on United, it was time for my girlfriend and me to fly to Los Angeles. I opted for a confirmed ticket on American Airlines a...

ID Card (noun) - a card bearing identifying data (as age or organizational membership) about the individual whose name appears thereon.

Betcha thought this was goin...

Chalk this up as a small victory in the war on common sense. The Transportation Security Administration (TSA) confirmed today that it will remove some airport body sca...

American Airlines rolled out a new logo and aircraft livery today. No one asked me for my opinion, but I'll weigh in just the same.

First, you know I prefer the status q...

When my brother and I decided to drive up to Hamburg for a weekend, there were many considerations that shaped our travel plans. Hamburg, Ge...

Sometimes even the most diligent planning and scrupulous attention to detail cannot save an ill-fated trip from self-destruction. Take this recent lurid account of mitch...