United Airlines Launches New Website to Engage Customers

United Airlines launched a new website called United Airtime today that invites both customers and employees to provide feedback and promises a level of engagement in which United will respond honestly and candidly to tough questions.
Front and center on the new website is a video ...
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New 2015 United Airlines Safety Video is Out!

United Airlines has released its new 2015 in-flight safety video after a month of teasers. Here it is--

I like it -- a little corny, but well done and not as cheesy as Delta's new safety video. The runaway groom? That's a little mean. Even after a year I was still catching new things in ...
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The Bright Side of the Aeroplan Devaluation


Aeroplan announced changes to its award chart today, effective 15 December 2015. The bad news is that the amazing prices to Europe in business and first class will go up, a tad. The good news is that this round of award chart inflation is relatively modest, some regions go down in price, and ...

No More Gogo All-Day Passes On United And Why That May Be A Good Thing

Beginning on 01 November 2015, the use of a GoGo All-Day Pass will no longer be possible on United Airlines. Sounds horrible right? I think it might be a blessing.
United Will Manage In-Flight Wi-Fi Sales Instead of Gogo
I received the following e-mail from Gogo:
Dear ...
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Dublin to Boston in Aer Lingus Business Class



Aer Lingus recently refreshed its transatlantic business class product with a new lie-flat bed and a reinvented onboard menu.  I had the chance to sample it last week from Dublin to Boston and am pleased to report that I had a tremendous flight.
Aer Lingus Business Class ...
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Aer Lingus Gold Circle Lounge Dublin Terminal 2


Aer Lingus' flagship Gold Circle Lounge is located in Terminal 2 at Dublin Airport. I spent three hours here before my Aer Lingus business class flight to Boston last Friday and give it high marks.
Location: Terminal 2, Dublin Airport -- near shopping, follow signs to "Airport ...
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Transit and U.S. Preclearance in Dublin Airport


Some countries (cough, cough USA) make it more difficult than others to transit between international flights. Additionally, a handful of countries now have U.S. border preclearance facilities (Aruba, Bermuda, Bahamas, Canada, Ireland, UAE [Abu Dhabi]). I recently connected ...
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How Long Can A Traveler Go Without Sleep?

It has been a long few days for me. I worked very late on Tuesday and was up at 5:30a the following morning for my spin class, getting about four hours of sleep. I took a nap that afternoon for 90 minutes, then took a redeye from LA to Washington that evening, getting no sleep on the flight. I put ...
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Pictures: Air France - KLM SkyTeam Lounge at Washington Dulles


The Air France - KLM Lounge at Washington Dulles recently joined the Priority Pass network, offering an alternative to the British Airways Galleries Lounge at IAD and and arguably a better lounge option. I spent several hours in the lounge yesterday and offer this ...
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Breaking: AA Flights Grounded Nationwide


AA flights from DFW, ORD, and MIA were briefly grounded this afternoon until 2:15p ET due to an unspecified computer glitch. The problem has now been resolved.
On Twitter, AA earlier said-
We’re working to resolve technical issues impacting several airports as ...
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American Airlines Plays Another Dirty Trick On Us


American Airlines recently cut off the ability to redeem AAdvantage miles for travel on Hawaiian Airlines between the mainland and Hawaii. That was an unfortunate loss, considering Hawaiian Airlines was a dependable source of premium cabin award space, but award space to Hawaii on AA and ...
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Saudia Award Space Now Bookable on Delta.com

Saudia, formerly Saudi Arabian Airlines, is the flag carrier of the Kingdom of Saudi Arabia and a member of SkyTeam. Many are quick to dismiss Saudia because it is a dry airline, but I've flown Saudia four times and give it my stamp of approval. Saudia is also a tremendous source for award ...
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A Weekend in Small Town America


I am a city slicker at heart – there is no question about it. I grew up and still live in Los Angeles and have lived in Washington, Philadelphia, and Frankfurt as well. In other words, I have always lived in big cities and like it that way. But there is something incredibly endearing ...
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Havana to Los Angeles in TACA Economy Class

Back at the airport, I had a couple hours to kill before my flight to Costa Rica and used the time to have one final walk around the airport. 
Cubana check-in was flooded with tourists queuing for the afternoon bank of departures. Ticketing offices and a smoking lounge were on the bottom ...
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New United CEO Shares 9/11 Thoughts


A FA friend at United sent me the following letter received by all employees today from new CEO Oscar Munoz concering the 9/11 attacks.
Dear fellow employees:
This day - Sept. 11 - is a significant and emotional day. I can recall exactly where I was and what I was doing when I ...

Day Two in Cuba: The Juxtaposition of Two Cubans

I walked out of the domestic terminal and down a pot-hole ridden road to the main street. I wanted to take pictures, but figured I was still being watched and that nothing says espionage like taking photos of a government facility with an SLR camera…
Sanitation and draining is poor in ...
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New United Airlines Domestic First Class Seats


Yesterday Travel Skills broke news of a new United Airlines domestic first class seat and today United has made it official with more details. Here's a look at the new seat: 
The seat will debut on an Airbus A319 next week, with retrofits on A319s, A320s and many Boeing 737s and ...
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Day Two in Cuba: Escorted Flying

For those who missed the first part, be sure to read this first. 
After denying that I worked for the U.S. government, the official began a volley of questions:
Cuban Official: Why are you in Nueva Gerona?
Me: I am an aviation enthusiast and wanted to fly Cubana.
Cuban ...
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Who is Oscar Munoz?


Oscar Munoz, 56, was named United Airlines' new CEO yesterday. Though a Board Member of United Continental Holdings since 2010 and involved in the Continental organization since 2004, I had never heard of him prior to yesterday's news of Jeff Smisek stepping down. Here's a glimpse at the ...
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Analysis: A Letter from United's New CEO Oscar Munoz


United named Oscar Munoz as CEO today, tapping another insider to head the company. In a letter to employees, Munoz laid out the news and his leadership vision. Here's my analysis of it.
Dear fellow employees:
No more "co-workers"? The employees all say thanks.
Today we ...
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