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Last September we caught a sneak peak at United Airlines' new website in a television advertisement, but eight months later it has yet to roll out. Perhaps United is still working out the kinks and has launched a new survey this week that randomly pops up when you visit

If you opt into the survey, you are asked a series of general questions about your satisfaction with the the home page (not the whole ...

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500 Free United MileagePlus Miles in Two Minutes


Earn 500 United miles just for signing up for the United MileagePlus Dining Program before 10 July 2014. No purchase or restaurant visit is necessary--simply complete the online profile and you will be credited the miles.

You can then earn up to 2,500 additional miles by eating at participating restaurants. For every visit to a participating restaurant (up to five times) within 30 days of sign-up you will earn an additional 500-mile bonus. And note there is no minimum spend ...

Should Members of Congress Fly in Coach?

A Congressman with far too much time on his hands who I will not even dignify by naming has introduced a bill entitled, "If Our Military Has to Fly Coach Then so Should Congress Act.” His rationale is this--

Members of Congress are public servants and should not receive special privileges at the expense of hard working taxpayers...It’s wrong that Members of Congress can purchase luxury airfare with taxpayer money when many families in my district and across the county ...

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Air France Flying Blue Promo Awards - 50% Off Business Class from Washington to Europe


Air France/KLM Flying Blue offers Promo Awards every quarter in which select worldwide destinations are discounted 25-50%. Paying only 62.5K miles r/t to fly between North America and Europe in business class makes the ~$750 fuel surcharge stomachable on these awards and superb award availability makes these promotions more than just a gimmick to attract attention. This month, Air France is discounting business class tickets by 50% (62.5K r/t) between Washington Dulles and Europe (not ...

Why I No Longer Trust TripAdvisor

A Telegraph story details how consumers are using TripAdvisor as a threat to extract freebies in favor of withholding a bad review. Though I tend to think this particular problem is not as widespread as reported, I still see this as yet another reason not to trust TripAdvisor.

Craig Savage, 49, who runs the Double Barrel Steakhouse and Grill in Rotherham, South Yorkshire, claims that about 30 of the 1,000 meals he serves each week will be to malicious customers who threaten bad ...

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Booking My First Class US Airways Award with No Fuel Surcharges


Although the window is closing fast, it is still possible to book British Airways award flights using US Airways Dividend Miles without a fuel surcharge. It took me a couple tries, but I just booked a mega-award redemption with two longhauls on BA without a fuel surcharge.

Unlike American Airlines, where the system knows best and there is no way to slip creative routings past agents or avoid any fuel surcharges due (on British Airways and Iberia flights), US Airways still prices ...

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Top 10 Airline Award Redemptions for May 2014

We have been spared from any major award chart devaluation announcements the last couple months and I trust we are settling into a new era of status quo--there has been enough bloodshed over the last year. But whether the award charts get worse or stay the same, here are my top ten award travel bright spots for May 2014.

1. US Airways Dividend Miles – 120K miles r/t for first class between North American and North Asia with a Stopover in Europe

We miss the 90K ...

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Oldest Active Flight Attendant Celebrates 90th Birthday, 63 Years in Sky


In the USA there is no regulation setting a maximum age for flight attendants. With this lack of regulation and strong FA unions, we seeing an aging FA base among the legacy carriers of American, Delta, and United. And then there are some super veterans.

Bob Reardon has been flying for 63 years with Delta/Northwest and celebrated his 90th birthday today. I wish Bob a very happy birthday and wish even more I could fly with him--I love flying with walking historians. He's based in ...

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Using Lufthansa Miles for Travel to Hawaii in First Class


The Lufthansa Mile & More Mastercard from Barclays is offering a 50,000 mile sign-up bonus through June 30, 2014 and one of the best uses of these points for U.S. and Canadian residents is to book award travel on United Airlines to Hawaii.

Lufthana's award chart is not great, but it has a few sweet spots. The problem is that booking most Star Alliance partners incurs heavy fuel surcharges which severely limit the value of the miles. Even booking United metal on ...

United Airlines Adds Service Between Denver and Panama City


United Airlines will add service between Denver and Panama City beginning on 03 December 2014 (subject to government approval). The route will run daily November through August and five times weekly during the rainy season in September and October. A 737-700 will be used on the route with 12 seats in business class, 40 in Economy Plus, and 66 in economy.

News of the impending route announcement was hyped as a "game-changer" by the Denver ...

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US Airways Now Adding Fuel Surcharge to British Airways Award Tickets

An update on my story earlier this week on No Fuel Surcharges on British Airways Awards with US Airways Miles: as expected, a memo went out today to Dividend Miles agents today instructing them to include fuel surcharges on British Airways award flights.

There is mixed reports that the US Airways' system is auto-pricing the fuel surcharge in, but whatever the case, if you are considering a British Airways award redemption you should try to book it immediately. If your reservation goes to the rates desk to manually price, there is a chance that the fuel surcharge will not be included. We're talking big money savings here--$800+ for round-trip travel.

We knew this news was bound to occur and I trust that many of you were able to take advantage of no fuel surcharge on BA flights over the last few weeks.

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Thoughts on 2014 Freddie Award Winners


A highlight of my year is the annual Freddie Awards ceremony, in which airlines and hotels are recognized by millions of consumer voters for their programs and promotions. The 2014 Freddie Awards took place on April 24, 2014 at the Museum of Flight in Seattle, a picture-perfect venue for the award ceremony. I had the privilege of being seated between Hyatt's Senior Vice President for Loyalty and Marketing, Jeff Zidell on my right and Herbert ...

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Transparent Airfares Act of 2014 is Anything But Transparents

Less than two years after the U.S. Department of Transportation (DOT) mandated that airlines and online travel agencies display all-in pricing at all stages of the airfare search, the House of Representatives is considering a bill called the Transparent Airfares Act of 2014 that would undo this requirement. The name is deceptive--this bill will cause unnecessary confusion over airfare pricing and does a huge disservice to the traveling public.

Ramrodded by airline industry ...

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The Trust Deficit at United

With United Airlines posting heavy losses this quarter while its competitors reported healthy profits, the blame game has begun to escalate. "Pay no attention to the man behind the curtain" no longer seems to be working, as CEO Jeff Smisek is now on the hot seat for the way he has guided United during his 3+ year tenure.

A piece in the Huffington Post by David Fagin entitled "Why United's Jeff Smisek Is the Worst CEO in the Business" makes the argument that the key ...

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This Commercial Made Me Laugh

I've been on some rather unsafe planes over the years, from a rickety old TU-134 in Russia, to a poorly-maintained 727 in Bolivia, and a battered ATR-42 in Cuba, but nothing all that bad, nothing out of a horror story, like this commercial:

The ad is for a German travel agency and I just laughed when I watched it. I think it was inflatable life rafts...for water.

Nice ad, but it has nothing over this amazing recent ad by Turkish Airlines:

Book SriLankan Airlines Award Space Online with British Airways Avios


SriLankan Airlines is now a member of the oneworld alliance and that opens up more several new options for redeeming your miles--particularly using points from US Airways, American Airlines, and British Airways. Perhaps most attractive of all is British Airways Avios, which offers a distance-based award chart and has already made SriLankan flights bookable on its website. Traveling within SE Asia or to the Middle East will become a strategic use of your Avios.

1. How do I search ...

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Airfare Pricing Insurance through Level Skies


A new startup, Level Skies, promises to provides price protection for your next airline trip. You enter your trip details and how long you wish to lock in the best price guarantee (between 1 to 4 weeks). They then search for airfare and calculate a fee to protect you in case the price increases during this time. The "locked in" price is the lowest currently available fare in the market--not necessarily the specific flights you want. If you choose to pay their fee, you can sit back over the ...

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No Fuel Surcharges on British Airways Awards with US Airways Miles


Since US Airways joined oneworld, the carrier has not imposed fuel surcharges on British Airways award flights. Considering fuel surcharges run more than $800 r/t for Europe and much more if you continue on to Asia or Africa, this has been a secret boon for those redeeming US Airways Dividend Miles over the last month.

A first class award from San Francisco to Johannesburg would have a fuel surcharge of $1506.

I ...

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May New York City Frequent Flyer Meetup

Mike is organizing another Reach for the Miles meetup in New York City. This one will be held Tuesday, 06 May at Professor Thom's in the Lower East Side. 

Come mingle and meet others from the travel industry, have a drink from the cash bar, and talk points and miles.

Please RSVP at

The event will be upstairs at Professor Thom's in the Lower East Side, located at 219 2nd Avenue between 13th and 14th Streets. 

Sadly, I won't be around for this one either, but I hope to attend one soon.

Update on Air China Award Booking Cancellations


More are reporting that their Air China award reservations booked with United MileagePlus miles are being cancelled and United is finally waking up to the problem. Still, there is no solution in sight.

You should be vigilant in monitoring your award reservations, but I am sad to say there is really nothing you can do to protect yourself from pernicious cancellations.

And keep in mind that Air China might actually not be the culprit. State-run Air China uses state-run ...

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