Air Samoa made headlines this week with its new policy of charging passengers based upon their weight (personal + baggage). Many are wondering if such a policy could ever hit airlines in the United States. The answer is not likely.

Samoa Air, which opened in 2012, asks passengers to declare their personal weight during booking, which is then charged per kg (2.2 lb) at a rate dependent on flight length.

The customers will also be weighed at the check-in ...

First, the good news. I've earned over 965,000 lifetime flight miles on United Airlines and what happened on my redeye flight last night has never happened before. For that, I consider myself fortunate. Now onto the story.

Last night I stepped aboard my 737-800 aircraft that would take me to Philadelphia and my eyes immediately brightened. The aircraft was new and had Boeing's Sky Interior, DirecTV installed (many new aircraft have no IFE yet), and featured first class seats similar ...

A family claims to have been thrown off a United Airlines flight for complaining about the in-flight movie. The Atlantic prints their letter here, but my executive summary is below--

Legacy United crew / A230 / DEN-BWI / 02 Feb 2013 Parents of 4- and 8-year old onboard object to Alex Cross movie being played on overhead drop-down monitors Movie is rated PG-13 and contains sex and violence, though it is not clear how much UA edited the onboard version Parents ...

British Airways has announced the impending closure of its Jacksonville call center, displacing 280 jobs. Sadly, this is not an April Fools' joke.

The news broke last week, but a conversation I had today with a British Airways call center agent brought the issue to the forefront of my thoughts. I was booking an AerLingus ticket for a client (Boston to Dublin is still one heck of a good deal for 12.5K Avios each way in economy class with a tiny fuel surcharge and there is ample award ...

Earlier in the week I shared that showers are now available for all United Club guests in Chicago and São Paulo including united club pass holders. A couple of you wondered what the showers actually look like in United Clubs and I am pleased to provide some photos. I was traveling though Newark this week and I availed myself to the shower facilities at the club there.

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