American Airlines Passenger Goes on 9/11 Rant, Claims to Have Gun

Nothing like a crazy passenger to disturb an otherwise mundane transcon flight.
An American Airlines flight from LA to Philadelphia was forced to divert to Phoenix after a man who had probably been listening to Alex Jones too much elected to go on a rant about how 9/11 was an inside job ...

What American Giveth, United Taketh Away

American Airlines recently made "to go" coffee cups available throughout most of its lounge network, adding value by helping members save time and avoid the cost and hassle of waiting in crowded coffee lines in airport concourses. Delta and Alaska also have to-go cups and United Airlines did ...

British Airways Stabs USA Travelers in the Back in Latest Cutback

British Airways should be ashamed of itself -- truly ashamed.
Every carrier has sweet spots on its award chart and we all knew that one of the great bright spots of the Executive Club award chart was 4,5000 miles for shorthaul redemptions of flights under 650 miles. That somehow survived ...

Why I Am Opposed to Hyatt - Starwood Merger

Let's be clear -- when was the last time a merger was actually beneficial to customers on the loyalty front? Northwest and Delta merged, and we lost a great Northwest loyalty program and website. The new carrier took the worst elements of both programs and benefits continue to erode. United ...
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Onboard Video from the Final United p.s. Flight from JFK

This will be my last post on United Airlines leaving JFK airport, but I wanted to bring your attention to the photo above and video below that was posted by Flyertalk member Phil Level on Facebook. You have to love the Airplane! reference:

Grammar error in the picture ...

A Review of My First and Last United p.s. Flights from JFK

Yesterday I wrote about the new challenges on the horizon for United employees at JFK. In the story, I shared a couple pictures of my first and last p.s. flights on United at JFK. Here's a brief trip report of both those journeys.
First United p.s. Trip - September 20, 2005
I had just ...

United JFK Employees Say Goodbye to Home, Hello to Uncertainty

A United Club agent pauses between welcoming guests to steal a furtive glance toward a pair of Japanese dragon statues on the adjacent wall, one of the last remnants of United’s heyday at JFK.  She has been with United for 37 years and now finds herself squeezed out of the airport ...

Pictures: Saying Goodbye to United Airlines at JFK

The final United Airlines flight at John F. Kennedy International Airport just took off for Los Angeles, ending a storied era for United. Today you can view a selection of pictures I recently took around Terminal 7, United’s now former home at JFK. They are set in black and white to mark the ...

Kuwaiti Government Expels United Airlines from Kuwait

United Airlines has announced it will suspend service to Kuwait City and Bahrain on January 13, 2016.
I’ve flown the route twice and the plane was half full both times (and with only about 50 passengers the one time I continued on to Bahrain). The U.S. continues to scale down its presence ...

Dublin - Los Angeles Award Space on Aer Lingus

Aer Lingus announced new service to Los Angeles starting in May 2016 earlier this week and award space has now been loaded -- but don't be fooled by, which is showing a lot of business class space that is not bookable.
Login to right now and you will see a ton ...

Why is Uber Still Not Available at LAX?

Despite promises from city officials that we'd have UberX and Lyft at Los Angeles International Airport this summer, it is now autumn ad we are still waiting. The reason? Bureaucratic paperwork and a lawsuit.
The LA Times reports--
As in other parts of the United States where the ...

Aer Lingus Adds Flights to Los Angeles, Newark, and Hartford

Aer Lingus is accelerating its international expansion with newly announced service to Los Angeles, Newark, and Hartford in 2016.
New USA Routes Propel Aer Lingus International Expansion
Thus far, we only have details about the Los Angeles route, which will operate five days per week ...

A Familiar Face on United Airlines

Prior to departure on a recent redeye to Washington Dulles, an LAX gate agent came onboard toward the end of boarding to check on overhead bin space. As usual, the bins were full.
A late-boarding Ethiopian family of four, each with a large carry-on item, attempted to find overhead bin space, ...
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Brett Hart is United's New Acting CEO

And just like that, another lawyer is at the helm of United Airlines. As a lawyer myself, you might expect that I would express some form of solidarity, but it just makes me suspicious from the outset after sleazy lawyer Jeff Smisek's tenure at United. But honest lawyer is not necessarily an ...

Update on United CEO Munoz Coming Today

United released the following, fairly cryptic statement this morning from Henry Meyer, non-executive Chairman of the Board--
The Company anticipates it will today conclude the corporate governance process necessitated by the hospitalization of President and CEO, Oscar Munoz. The company ...
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Congratulations to American Airlines, But Now What?

The final transition from US Airways to American Airlines was a total non-event and for that I must offer my congratulations to American Airlines.
Thinking back to that fateful March day of Continental – United system integration in 2011, I cannot help but to notice AA learned from ...
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Why Are We Seeing So Many Cheap Business Class Tickets?

We’ve seen a steady stream of cheap business class fares of late, and it is not unreasonable to question why this fundamental change is occurring.
The bean counters have figured something out – leisure and business travelers at the margins are willing to pay a bit more to ...

Keep Your Boarding Pass Close!

I wrote an article this week for Inside Flyer showcasing the compromising personal information at your fingertips with nothing more than a discarded boarding pass. An equal-opportunity problem; American, Delta, and United all have a lot of work on their hands if they wish to better protect the ...
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