A Day in the Life of a Weary Road Warrior...And Some Humor

Let me tell you about my latest trip. I still wonder sometimes why I do this to myself, but am thankful that I still find fun in flying for the sake of flying. I hope you find this “Dear Diary” entry at least a bit humorous.
The trip started with a flight from Burbank to San ...

Family Should Apologize for Forcing United Airlines Diversion

The trending story of a family thrown off a United Airlines flight from Houston to Portland beckons us to consider how airlines should compassionately and effectively accommodate disabled travelers while balancing concerns of safety and the comfort of other passengers.
The story has ...

New Beta Edition of United.com Available to All

I have been testing the beta version of the new united.com for over a month now via special invitation but now United has opened its beta site to everyone, with a planned launch date of the "new and improved" United.com this summer. The website will continue to fluctuate during this beta ...

FOIA Request from U.S. DOT Arrives over United Danish Kroner Mistake Fare

After the United States Department of Transportation (DOT) sided with United Airlines, allowing the carrier to rescind super-cheap first class fares that exploited a pricing glitch on its Danish website, I was curious to see how cozy the relationship was between United and the DOT. How were ...

Fighting Cancer with Delta Jet Drag

At FTU Dallas last month, Ed Pizzarello from Pizza in Motion casually asked if I would like to pull a jet in Atlanta to raise money for the American Cancer Society. With plans to be in Atlanta already for the Freddie Awards, the answer was naturally yes.

The goal was to ...
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An Evening With the Most Powerful Woman in the Airline Loyalty Business

Delta Air Lines hosted the Freddie Awards at its Flight Museum in Atlanta last week and extended an invitation to a handful of aviation bloggers for a reception the night before (also hosted by Gogo) at Volare Bistro in Haperville, just down the road from ATL.
Sandeep Dube, Vice President ...

Recap and Winners of 2015 Freddie Awards

The 2015 Freddie Awards were held at the Delta Flight Museum last night just down the road from Hartsfield–Jackson Atlanta International Airport. Created in 1988 by Randy Petersen to recognize the world’s best and most innovative frequent travel programs, the awards are ...

Video: Deceptive New United Airlines Commercial?

For an airline that was woefully behind the curve in introducing Wi-Fi to its fleet, it is a tad ironic that United Airlines has released a new commercial touting its onboard Wi-Fi and streaming video entertainment. Nevertheless, United has come a long way over the last year and continues to ...

How to Search for Award Space on the New ANA Website

ANA has released a redesigned website featuring a brand new award search tool to coincide with its launch of a region-based award chart. There are both positive and negative changes we will unpack below.
The positive No more tricking the website to search for Star Alliance partner ...

Amazing Etihad Ad Featuring Nicole Kidman Angers American Airlines FAs

Etiahd has an amazing new ad starring Nicole Kidman highlighting the revolutionary nature of its A380 First Class product.

Not everyone likes it, though. Laura Glading, the President of the Association of Professional Flight Attendants (representing American Airlines and US ...

In Memoriam: An Ode to US Airways Dividend Miles

Yesterday I shared my sorrow over the passing of US Airways Dividend Miles. Now we are past the wake and it is time for a memorial service to celebrate Dividend Miles. Perhaps we celebrate Ghana-style? To help, I have composed a short "hymn" sung to the tune of "Ode to Joy" in the final ...

RIP US Airways Dividend Miles: I Feel Like I Just Lost An Old Friend

US Airways Dividend Miles is dead. May she rest in peace. 
I will not say it has been an unproductive week, but I have spent a great deal of time around the deathbed of Dividend Miles this week, trying to book one more “trip of trips” as I reflect upon what has been a ...

Humorous Air New Zealand 75th Birthday Video

Air New Zealand is celebrating its 75th birthday this year and true to form, reflects back on its jubilee year with a bit of humor, here a short video asserting nothing has changed over the last 75 years...except onboard smoking!

Air New Zealand started out as Trans Empire Air ...

Germanwings IS a SAFE Airline

Tragic news hit today that a Germanwings flight carrying 144 passengers and six crew traveling from Barcelona to Dusseldorf crashed in the French Alps, killing all onboard. There are a lot of questions surrounding the crash, primarily why the flight crew never declared an emergency as the Airbus ...
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A Non-Stop 5-Day Trip Around the World

Non-stop as in, I do not leave airports or sleep in hotels. For five days. Yes, this is what I consider fun and no, I do not need to be institutionalized.
I am halfway through a 31,770 mile trip around the world, writing to you from the Qantas First Class Lounge from Sydney where I am relaxing ...

Sketches of New United Airlines Terminal and Club at LAX

United Airlines occupies Terminals 7 and 8 at LAX and is undergoing a much needed facelift. Coming by 2017 will be a new check-in lobby with streamlined security, a re-designed multi-level United Club with a patio perfect for planespotting and enjoying the mild LA climate, and a refreshed baggage ...