How to Outsmart Delta's Broken Website and Save Miles


Delta Air Lines unceremoniously removed its Skymiles award charts from delta.com last month, taking with it the accountability inherent in such charts. The only justification Delta offered was, "We've launched the new Award calendar which offers an easier search for Awards." The problem ...
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Surprising Turkish Airlines Weather Delay Compensation


What happens when your Turkish Airlines flight is delayed due to weather and you find yourself stranded in Istanbul...for three days? A friend recently found out and the answer may surprise you.
Officially, No Compensation for Weather Delay on Turkish Airlines
Turkey is, of course, ...
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A Different Take on Award Bookings at FTU Dallas


The paradox of this blog and of increasing the knowledge base of savvy travellers that blogs like this encourage is that if too many people are getting in on a good deal, the deal will be closed. 
Let's take the example of Emirates First Class on Alaska Airlines. This was an ...
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Real Meals Coming to United Express on March 1, 2015

While Delta Air Lines and American Airlines already serve "real" meals onboard their regional jets, United has been a holdout, offering only junk food snack boxes. That changes on 01 March 2015 when United will begin to serve hearty meals onboard its regional jets, finally eliminating the profound ...
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Legal Analysis of DOT Decision to Back United on Cancelled Mistake Fares

The U.S. DOT has issued its verdict on United Airlines' unilateral decision to cancel thousands of cheap first class tickets, ruling that it will not take action against United for failing to honor the fare. Although this ruling comes as no surprise, the DOT's twisted legal analysis merits ...
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LAX Meetup this Saturday, February 28th

Join me, Mike, Brad, Rocky, Sriram, James, Kyle and other frequent flyers this Saturday at the Westin Los Angeles near LAX from 6pm to 8pm. 
RSVP here
Meet and mingle with others from the travel industry, talk points and miles, have a drink from the cash bar and enjoy a fun, informal ...

Last Week of United Airlines Star Alliance Award Sale!

When United devalued MileagePlus last year, it introduced a bifurcated award chart that charged a premium for first and business class flights on partner metal as opposed to on United's own planes. An example -- business class to Europe was 57.5K miles one-way if you fly United across the water or ...
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See You at LA Travel & Adventure Show This Weekend?


The Los Angeles Travel & Adventure Show is taking place this weekend in Long Beach, CA and  is billed as the largest travel show in the nation. The object of the show is to offer travelers a one-stop location to learn about, plan, and book travel to anywhere in the world. To that end, ...
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Photo Tour of American Express Centurion Lounge at LAS

American Express has a growing network of airport lounges including a spacious lounge at McCarran International Airport in Las Vegas that is so enjoyable that I recently forced a connection in Las Vegas just to take advantage of it!
With plenty of room to work, relax, eat, drink, and ...
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Exciting New Business Class Experience Arriving on Aer Lingus

Aer Lingus is not only introducing a new fully lie-flat business class seat, but also a totally redesigned business class experience. I had a chance to learn more about the product and test out the new seat at a recent event in the Bay Area and I am very excited about the new service, which will be ...
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Scorpions on a Plane!

I am not an animal person--to put it mildly. I was bitten by a dog when I was five while riding my bike outside my grandma's house and have always had a fear of dogs. I was stung by a bee...a dead one (that's another story) when I was 7 and hate most things with wings (if they don't bite, they use ...
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I'm Booked on the American Airlines 787 Inaugural!


I had a great time on the Qatar A350 inaugural from Doha to Frankfurt last month -- there is something special about being on inaugural flights. American Airlines took delivery of its first 787-8 this week and has just published its inaugural flight -- from Dallas to Chicago on 07, May ...
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DOT Examining United Danish Kroner Mistake Fares

The DOT has taken the unusual step of issuing a press release noting that it is examining the "United Airlines mistaken fare" and will determine whether or not United must honor the fares purchased. My gut tell me this game is already over and that consumers have lost.

I am a contract ...
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Man Performs Striptease in Aisle on My United Flight

Now that I have caught your attention, let me tell you about a recent flight from Frankfurt to Chicago on United Airlines. 
I was seated in the first row of business class upstairs on a 747-400 (nearest the lavs and flight deck) and the cabin was full. As we neared the end of boarding ...
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United Will NOT Honor $50 Transatlantic First Class Mistake Fares

I generally silence my iPhone at night and woke up this morning to a flood of tweets, text messages, e-mails and Flyertalk PMs about a "DKK" fare sale from United Airlines. My first thought was "where the heck is DKK?", but it turns out that signified a currency rather than airport code ...

Delta Secretly Changes SkyMiles Terms and Conditions

With a series of radically customer-unfriendly moves, Delta Air Lines has become our favorite punching bag of late and the hits just keep on coming. Today, Delta updated the terms and conditions of the SkyMiles program to remove all reference to "award levels", substituting "award prices" instead. ...

Frequent Traveler University - Dallas Will Be Only FTU in 2015

Frequent Traveler University in Dallas is coming up on 17-19 April 2015 and this event will be the only FTU in 2015. If you are new to the world of miles and want a fun-filled yet educational weekend that will teach you all the basics and even several advanced tricks about miles and points, you do ...