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United Airlines Reduces Free Checked Baggage Allowance for Star Alliance Gold and Silver Members


United Airlines has quietly reduced domestic checked baggage allowances for both Star Alliance Gold and Silver members, clandestinely updating its baggage policy with a posthumous disclaimer.


Holders of Star Gold status outside of the Mileage Plus program who once enjoyed up to three free checked bags weighing up to 70lbs each now may only check a single bag without cost on domestic itineraries, weighing up to 50lbs. Star ...

United Airlines Customer Service Shines at JFK After Mishap


On our way back from Asia last week, my brother and I split up at JFK, with him flying to SFO for work and me flying home to LAX. His 5pm flight appeared full in the newly refurbished BusinessFirst cabin and upon check-in he was not allocated a seat. An agent in the United Club told him not to sweat it and to check back later on for a seat assignment (the flight was overbooked by one in business).

His flight departed before mine and about 30 minutes prior to departure, he left the ...

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Last Day for 100% Bonus on Shared US Airways Miles

Update: Offer Expired.

US Airways' amazing 100% bonus on miles transferred between accounts ends tonight. If you have US Airways miles and are considering an award redemption next year, this offer could help you reach that goal and save a lot of money in the process.

At least with my family transfers, the miles posted immediately--

Share miles bonus

For a limited time, when you share miles, the recipient will get a 100% bonus – up to 50,000 miles. Just ...

Kuwait City to Istanbul in Turkish Airlines Economy Class


A 3.5hr flight at 2:20a is not all that memorable, but a few observations from Turkish Airlines Economy Class—

1. New Airbus A321 with "real" business class seats

Unlike many of its European counterparts, Turkish is slowly introducing a "real" business class seat on its shorter, narrowbody flights. The seats are not lie-flat, but they are also better than the standard domestic first class seats offered on U.S. carriers. Turkish has such a pot pouri of aircraft interiors ...

Pearl Lounge – Kuwait International Airport


Kuwait is a dry country and there were no exceptions in the Pearl Lounge, upstairs past security and passport control at KWI (an additional security check would occur at the gate). I had not eaten during my jaunt into Kuwait City, but was still full from my large pre-arrival meal on United so I skipped the generous food offerings—primarily Indian it appeared.


What I did find appealing, and perhaps got carried away drinking, was the ...

Six Hours in Kuwait City


With six hours before my next flight, I figured I could see what my Kuwaiti friend once called "the most boring city in the world." It wasn't that bad, but…

Immigration is a breeze for American citizens in Kuwait, but can be a bit confusing. A vending machines dispenses visas to those that need them but no visa is needed for most American visitors. There were no customs/immigration forms distributed on my United Airlines flight from Washington to Kuwait so I first followed the ...

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Washington Dulles to Kuwait City in United Airlines BusinessFirst


After being thrown off my flight to Istanbul, settling on a new flight plan to get me to my ultimate destination of Baku was no easy task.  It was late in the day and most flights had already departed. I saw there was a flight to Washington leaving in 30 minutes, a connection to Kuwait City with plenty of business class availability, and then a connection to Istanbul on Turkish Airlines, getting me into Istanbul with some time to spare before my new flight to Baku one day ...

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Sorting Meal Orders by Status on United Airlines?

In December 2012, an official e-mail was sent to all United Airlines flight attendants with the following instructions--

Benefits like bonus award miles, upgrades, priority airport services, fee waivers and discounts help us deliver a distinct and memorable level of service to our most frequent business travelers, especially our valued Global Services (GS) and Premier 1K customers. They tell us they appreciate being recognized for the value they bring to United.

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US Airways 100% Bonus on Shared Miles is Back!


Last week I highlighted the benefits of US Airways' frequent 100% bonus on purchased miles promotion and predicted it would be back this month. Instead, US Airways has announced an even better promotion! Through October 15, 2013 US Airways is offering a 100% bonus on Dividend Miles transferred from one account to another. For those with miles already, this deal is even more cost-effective.

The promotion works like this: you can transfer up to 50K ...

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Why the US Airways Dividend Miles MasterCard is Still Worthwhile


I remain deeply unsatisfied with the indifference US Airways has shown to booking Lufthansa award space I wrote about last week, but US Airways miles remain highly valuable, particularly when compared to partner Star Alliance carriers. For that reason, I still recommend picking up the US Airways Dividend Miles MasterCard before the current 40K offer is pulled--those points just helped me book a massive trip.

My brother and I have wanted to explore Cambodia for some time and ...

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United Airlines Comes Through in a Pinch. Again.


It is easy to rag on United Airlines for its many shortcomings, but United once again came through in a pinch over the weekend, leaving me very pleased to be a Premier 1K member and wondering whether I can ever give up this status. 

Last June I had a death in the family that required a next-day flight to Denver. At that time I was determined to divert my business to American Airlines, but United's schedule and price were too convenient to pass up for that particular journey. I ...

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Sneak Peek at New Redesigned Homepage


Hidden in one of the new United Airlines television ads is a sneak peek at the redesigned homepage:

Here is the commercial:

Very sleek, slightly reminiscent of, and hopefully highly functional. is stuck in the 90s right now, but I have become accustomed to it and in a way I hate to see it ...

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United Airlines Puts a New Twist on "Fly the Friendly Skies" Campaign

United Airlines released a new ad campaign today that offers heavy doses of Gerwshin's "Rhapsody in Blue" and brings back the classic "Fly the Friendly Skies" slogan that has been shelved since 1996. In a series of four made-for-TV ads, United returns to its aspirational roots, offering a welcome change from the drab ads embracing hard product that the Continental side of the airline had embraced since the merger. But the disconnect between ad and reality is readily apparent to every frequent ...

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Diagnosing a Problem: Booking Lufthansa Award Space with US Airways Dividend Miles


14 NOV 13 UPDATE: Leaked US Airways Memo: Agents Forbidden to Manually Request Award Space

US Airways has not left Star Alliance yet, but if you are trying to book a Lufthansa award next year it might as well have. Something very odd is going on right now at US Airways with Dividend Miles agents unable to see any of Lufthansa's inventory, unless travel commences on a Wednesday or Saturday.  Irritated that I continually had to tell clients that US Airways could not book ...

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New Bar Menu in Domestic United Clubs


United Airlines recently unveiled a revised bar menu at United Clubs across the United States that adds more choice but also increases prices, notably charging for some drinks that were once free and downgrading the branding of some top-shelf liquor.

The changes are not all bad--regional specialties will be available at select clubs and your Chase United Club credit card or Presidential Platinum credit card will give you $3 off. Still, the cutbacks continue and the consolation prize ...

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Why United Airlines Must Honor Its Errors


Imagine you are looking for an award trip to Toronto with your spouse and infant child and are open to routing, travel dates, and enroute stops--you just want the best deal. You have United miles and use to search for a fare, specifying two adults and one lap child.

Note the double asterisk above--

Infant Travel Policy. Additional charges may apply. For award travel, any ...

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United Will Honor $0 Mistake Fares


United Airlines announced on Twitter yesterday that it would honor the mistake fares that allowed many to book fares for as little as $5 round-trip.

The wording is important--while legacy United explicitly vowed to honor fare mistakes, United doing business as Continental went to great lengths to state that this was a case-specific decision. That's a reasonable corporate strategy to take, but I am not sure it matters if the DOT is willing to ...

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Massive Fare Mistake Leads to $0 Domestic Tickets on United Airlines


Someone must be sweating tonight, as United Airlines has confirmed (though it was quite obvious) that human error led to a widespread "fare sale" today in which domestic trips ranging from shorthaul flights from Minneapolis to Houston to longhauls between Honolulu and Washington were selling for $0--with just the 9/11 "security fee" added, meaning final prices were $5-10 for round-trip travel. 

Bargain hunters went crazy and some--just check out this thread on Flyertalk--booked ...

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Flying on 9/11, 12 Years Later


It has been three months since I have flown on United Airlines—it seems like yesterday that I was running for my connection in SFO—but today I took to the air again, flying from Los Angeles to Newark. In the dozen years since the 9/11 attacks, I have never had opportunity to travel on 9/11 and I was curious if the experience would be any different on this day.

It was not. And that is a good thing.

Same airport check-in at LAX with United agents not acknowledging me ...

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Singapore Airlines Video Ad - “Understanding Your Needs”

Singapore Airlines has launched a new “The Lengths We Go” ad campaign and the first installment is entitled “Understanding Your Needs:” 

It is a powerful ad emphasizing the Singapore personal touch and it successfully reinforces the mystique that Singapore depends upon to sell premium tickets. 

But I cannot help thinking about my recent trip to Australia on Singapore Airlines, where I did enjoy wonderful tea and some of ...