TSA Prohibits Mute Stroke Victim from Flying Because She Can't Speak Name

The TSA always finds a way to top itself when it comes to controversy, negative publicity, and most importantly, a degradation of human dignity. This time, it was by telling an elderly, disabled woman who lost her speech after a stroke that she could not fly because she could not say here ...
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Racism Charge Hits Lufthansa

I think the term racism is thrown around far too flippantly, but in a letter entitled "Dear Lufthansa, are your racist?" a Korean writer questions Lufthansa's treatment of a group of Korean reporters who missed their flight to Seoul--
Dear Lufthansa, are your racist?
Probably not, but ...
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Italian Court Says Emirates Must Suspend New York - Milan Route

An Italian Court handed Dubai-based Emirates a stinging defeat yesterday, holding that the carrier could not operate its Fifth Freedom Route between New York and Milan.
It all boils down to this--there is a very real (and valid) fear amongst U.S. and European carriers that the Gulf carriers ...
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Dear Airlines, Why Aren't You Honest With Us?

First things first. Airline loyalty programs are here to stay--they are too lucrative. With airlines beholden to credit card companies, who purchase points en masse and distribute them to their customers, the possibility of loyalty programs going away is off the table.
But, we see that the ...
9 Comments

Monorail and Runway Closures at Newark Liberty International

Newark Liberty International Airport is a fortress United hub but also one of the most annoying major airports in the United States. I used Newark often when I lived in Philadelphia, preferring to depart Philadelphia from Amtrak's 30th St Station (ZFV) on a United codeshare train service to EWR, ...
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Dishonesty and Myopia at American Airlines

Last night I figured something was up when award ticket prices appeared to vary based on day of travel and my prediction was correct--AA announced a substantial devaluation to its AAdvantage loyalty program today, effective immediately. US Airways also modified its award chart, effective ...
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Variable AAnytime Awards on American Airlines?

While American Airlines has not formally announced a devaluation of its award chart, the consensus is it is only a matter of when, not if. Tonight, AA.com is either acting up or gives us a preview of what a new AAnytime award chart might look like: variable pricing.
I was searching for London - ...
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Spin-Off of Thai Smile Another Blow to Star Alliance

Thai Airways will spin-off its Thai Smile Air unit into a separate subsidiary that will not participate in Star Alliance. Created in mid-2012 as a low-cost division of Thai Airways, Thai Smile has now obtained its own air operators’ certificate (AOC) and starting later this month ...
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United Airlines Releases Boeing 787-9 Dreamliner Seat Map

United Airlines has released the seatmap on its new Boeing 787-9 Dreamliner aircraft, set to enter service in late October on the new Los Angeles - Melbourne route.
Slightly larger than the 787-8, the new aircraft will have more seats in business (48 versus 36), Economy Plus (88 versus 70), and ...

New Nostalgic Ad Campaign from Air France

Air France has released a beautiful new ad campaign that plays up the stereotypical glamour and nostalgia for France and highlights the carrier's refreshed product. Ads emphasize the comfort of the A380, the new La Première (first class) and fully lie-flat business class cabins, ...
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A Meaningless Supreme Court Decision on Frequent Flyer Miles

While nearly all the national focus on Wednesday morning was on the U.S. Supreme Court's bitterly divided 5-4 decision on campaign fiance reform, McCutcheon v. Federal Election Commission, the Court also handed down a unanimous verdict affecting our old friend Binyomin Ginsberg, ...
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Forcing Lufthansa into Submission Over Cancelled Flight

I hope that most of my friends, family, and clients would attest that I am a nice guy. I’m very mild-mannered, slow to anger, and try to be pleasant to all people. Sure, I could be a bit more organized, but when it comes to running Award Expert, the most important factors are trust and ...
12 Comments

United’s Baggage Cutoff is 45 Minutes at LAX, but no less than 40

Oh me! Oh life! As much as I love Los Angeles, its unpredictable traffic and my penchant to cut things close resulted in quite a screw-up today.
First off, I really need to settle. As much as I love the jet-setting lifestyle of frequently flying between Frankfurt and Los Angeles, ...
5 Comments

US Airways + TAM Join oneworld Alliance


As Star Alliance shrinks, oneworld grows. Effective today, both US Airways and TAM transition from Star Alliance to oneworld, adding a more robust route network across the U.S., South America, and Europe for oneworld flyers.
How Will This Affect You?
If you are a U.S. based ...

US Airways Adds Meals to Shorter Flights + Improves IFE

US Airways offers a very decent meal on domestic flights--when you can get one. The problem is that unless your flight is scheduled for more than 3.5 hours during conventional meal times, you're out of luck. That has put US Airways at a competitive disadvantage, as American, Delta, and United all ...
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British Airways' Unfortunate "Escape to the Indian Ocean" Ad Campaign

I've raved about British Airways' "To Fly, To Serve" ad campaign and its 2012 London Olympic ad, but sometimes ads just miss the mark--even if it is not deliberate. I present BA's latest ad campaign rolled out at London's Euston Railway Station:

From @funnytweets
Talk about a fail. ...
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End of an Era: United Pulls 747s from Australia Routes


The Boeing 747 has the graced the skies for more than four decades and is inextricably linked with the exotic heydey of global air travel. United Airlines has a been a prominent operator of the 747 and maintains a fleet of 23 747-400s. But in a sign that a new era is approaching, United's ...
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Leaked Video of Train Derailment at Chicago O'Hare Airport

CCTV footage has leaked out that captures the train wreck on Chicago's CTA Blue Line Monday at Chicago O'Hare Airport--

The train operator has admitted that she "dozed off" before the accident and has done so before.
National Transportation Safety Board investigator Ted Turpin said ...
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