They say that it's the small things that matter and they couldn't be right.
I'm currently in BCN on my way back to New York. I flew Delta out and am flying Air France back.
On my departure out of JFK, I learned that Delta does not priority tag companion bags. It didn't matter that I was Platinum, they just weren't doing it. This is an issue I've NEVER had with Continental or United, especially when they are on the same record.
Given the recent security issues, I decided to try to get on the nonstop to JFK, even after multiple calls not a single agent was helpful. They all insisted that I would have to pay the difference in fare and stand-by wasn't an option. I've always heard that the SMS agents were legendary, but I definitely wasn't feeling the love. The last agent I spoke to said "Sorry, you'll have to pay the fee and fare difference. Have a nice flight" and promptly hung-up.
I'm still surprised they wouldn't let me Standby, especially since there were plenty of empty seats. This is one of the things that makes Continental truly stand-out, the ability to do confirmed standby -- even on international flights.
Yet again, Air France has managed to screw up my seat assignments. Every time I have flown AF, they lose my seat assignment and I get some awful seat. They have no recognition for Skyteam Elite Plus and basically told me to pound sand.
I'm truly speechless that AF doesn't honor Skyteam Elite Plus from Delta, these are the two key members of the alliance and they don't even have reciprocity. Not only did they refuse to preserve my seat assignment, they also refused to priority tag my bags. What good is Skyteam Elite Plus?
All in all, it's times like this that remind why Skyteam is a substandard alliance. The benefits and customer service from Star Alliance (with the exception of US Airways) is head and shoulders above Skyteam.