I had a flight on Monday using same-day confirmed (awesome Diamond perk), but flying standby because the flight I wanted was oversold. As soon as I arrived at the SkyClub they confirmed my seat, which was ironic because five minutes earlier the gate agent said it was impossible. Needless to say I got on my flight to DTW and was upgraded on my second leg to PHX. On my flight to DTW I got stuck in a middle seat, but they put me to an exit row to avoid complete misery. I honestly didn’t think anything of it I was just glad I had a seat.
Fast-forward a day. I open my email to see this from Delta apologizing for the inconvenience.
The 500 miles aren’t buying me an award ticket to Hawaii or anything (it’s actually 1/50th of what I need for a free flight), but it’s the thought that counts. I continue to be awed by the level of service I receive from Delta as a Diamond Medallion member.