Delta Middle Seat Love

I had a flight on Monday using same-day confirmed (awesome Diamond perk), but flying standby because the flight I wanted was oversold.  As soon as I arrived at the SkyClub they confirmed my seat, which was ironic because five minutes earlier the gate agent said it was impossible.  Needless to say I got on my flight to DTW and was upgraded on my second leg to PHX.  On my flight to DTW I got stuck in a middle seat, but they put me to an exit row to avoid complete misery.  I honestly didn’t think anything of it I was just glad I had a seat. 

Fast-forward a day.  I open my email to see this from Delta apologizing for the inconvenience. 



The 500 miles aren’t buying me an award ticket to Hawaii or anything (it’s actually 1/50th of what I need for a free flight), but it’s the thought that counts.  I continue to be awed by the level of service I receive from Delta as a Diamond Medallion member.


Mike May 2, 2012 at 10:25 am

it’s actually 1/50th of what I need for a free flight

These are Delta SkyPesos we're talking about - right? I think you forgot a zero there. ;)

BR May 2, 2012 at 11:15 am

Nice gesture...Delta's really done a great job improving their customer service

Jamie May 2, 2012 at 02:24 pm

Mike- I resent your negativity towards the amazing Sky Peso system at Delta

@Jamie: Great customer service indeed, but good luck using those miles on a "low" award!

Brad May 3, 2012 at 12:43 pm

Partner awards are your best bet to find anything at the low level. V Australia or maybe Air France are good options, but I'm also tempted to catch a Korean Air A380 in Business.

Nick May 3, 2012 at 06:13 pm

@Brad, fortunately that Korean Air A380 will be getting easier, as they are going to be flying it to ATL soon.

Bob Bobbie May 7, 2012 at 04:14 am

"I continue to be awed by the level of service I receive from Delta as a Diamond Medallion member.".......and as an airline critic for a travel website. lol

Lucy May 8, 2012 at 09:24 am

Hello Jamie. I am pleased that Delta took the best care of you possible. I have had so many medallion members on my aircraft that I had one in the last row that didn't even recline! To say I was shocked is the least you could think. Needless to say, he was treated like a king by our crew!

Jamie May 8, 2012 at 12:20 pm

Thanks for reading my blog Lucy!

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