I'm consistently underwhelmed by AA's usage of technological tools to engage with customers. Their twitter and blogosphere presence is virtually nonexistent (with the exception of @AdmiralsClub). Though I find it extremely useful, their website isn't all that eye-popping or user-friendly. And they don't offer a ton of online tools for, well, anything.
So American Airlines bucked their own trend yesterday when they launched a new widget that allows you to find out if your upcoming flight will be on a GoGo Wireless Wi-Fi equipped plane.
To use it:
2. Put in your departure airport or flight number (better).
3. Click "Find Wi-Fi."
It's that easy. In fact, it's so easy that they let you embed the widget on any webpage. Check it out:
In other news, GoGo released a new deal today for frequent flyers. Basically, instead of paying about $10 per flight to connect, you can pay a single flat fee for a month of access. Apparently, that flat rate has been $49.95, which means you need to know you'll be using WiFi more than five times to make it worth purchasing.
Now they're running a sale until the end of the year that gets you that month of access — 30 days from when you start using it — for $24.95. So if you're planning on using inflight WiFi three times or more, this deal will save you money. Here's a screenshot of the email I got today: