Why I Will Never Rent from Enterprise Rent-a-Car Again

I started a new job two weeks ago and have to rent a car every week for work so I can drive to my client’s site. Of course I do not pay for my car, my company does (along with the parking fees and gas) so I don’t mind renting. However, I don’t actually have a choice of what rental company I actually rent from. Sadly, my company’s corporate agreement is with Enterprise/National.

When I first started I went online and looked for the nearest location to where I live. There was an Enterprise neighborhood location 1.2 miles from my house or a National at the Long Beach airport 4.5 miles from my house. Naturally I choose the Enterprise near my house, for I can earn National points at Enterprise locations. MISTAKE!

The first week I rented from enterprise I was given a 2010 Toyota Yaris. The car was functional and did the job. However I’ve never rented such a stripped down car in my life from a major car rental company. My last job had a corporate agreement with Avis and I was use to driving cars with power everything, CD players, Ipod connectors and even satellite radio in some of the newer models.  This Yaris was the bottom of the barrel. The Ipod connector was there, however it had been removed. I had power windows but manual mirrors! Not ever driving a car, except for work (I drive a motorcycle) I had forgotten how hard it was to reach across the passenger seat while in traffic to adjust the mirror! Despite this, I still wasn’t 100% turned off until I returned the car.

Upon returning my Yaris, I found that my corporate rate had ballooned from $91 for the rental to well over $120! Honestly I don’t care for my company reimburses me for all costs but I was confused on these added costs. On my online profile for nationwide/enterprise I had preselected reject all extra insurances (my company has their own insurance for us when renting).  Yet, I was scammed! When checking out the car at enterprise they had pre-checked all the extra insurances and had me initial them. Inadvertently I had accepted the extra insurances (not reimbursable)! When signing the rental agreement, I asked them twice, “all of this is included in my corporate rate/agreement correct?” the lady reassured me that it was and that there would be no extras…..LIES! All LIES! After a short conversation with the branch manager a credit was made, my final bill was adjusted and I was on my way home until next week.

This week I returned to the same location to rent my car for the week. It was the Tuesday after Memorial Day (branch was closed on Monday) and I was running late for a meeting. They offered me a 2011 Toyota corolla.  I took the keys and I was on my way. I did not do a walk around (I’m used to the airports where everything is done for you and there’s no hassles—my first mistake). The car was dirty (looked like the person before me had gone camping in it) and was in bad need of a wash and a vacuum. I didn’t care though; I was late and needed to be on my way.  I was shocked that I was being rented a dirty car, but I didn’t have time to complain.

Three days into my rental when parking my car in my garage at home I noticed that my tabs were expired! I was appalled that Enterprise would rent me a car that tabs were expired since February! I tweeted to enterprise and they quickly responded to me telling me to get in contact with the branch. Being that I would only have the car for less than another 24 hours I decided to wait until I returned the car to return to the branch. After all I needed to leave my house the next morning for work at 7am and the branch didn’t’ open until 8am and the branch was already closed for the night by the time I realized the tabs were expired.

Yesterday upon returning the car, I brought up to them that the car’s tabs were expired and they honestly didn’t care! They told me that since the car was licensed in New Mexico and we were in California it was too difficult to get the tabs for! I was flabbergasted! They rented me an unlicensed vehicle and didn’t even care!  To make matters worse, it was a manager who told me this! Then to add fuel to the fire, the then claimed there was damage done to the rear passenger door!

I walked out with the manager and they started to claim there were “ripples” in the rear passenger side door. I got on my hands and knees, examined the car from at least 4 different angles and I could not see any such “ripples” in the door. We walked back inside and they started to fill out the damage report! I honestly couldn’t believe this was happening. The car went from my garage at home to the USC parking garage every day. I never hit anything, nor could I see this “damage” they were speaking off. All they said was, oh well must have been a hit and run!

I got on my phone and called my company’s insurance to report a claim, for I wanted to have this done before I left the Enterprise location. I started the call at 5:50 and was on hold for almost 25 minutes before a claim representative was able to take my call. While on hold, the Enterprise location had closed. At 6:14, a minute before the claim representative came on the phone, the manager of the branch told me I had to leave for they were closed! I was shocked! Here I was being blamed for damage that was not even visible to me nor that I caused, and they were kicking me out of the branch before I even had a claim number to attach to my rental agreement! A minute later, while arguing with the branch manager about the fact that I wasn’t leaving until I had a claim number/spoke to my insurance, a representative came on the phone. I was able to get the information I needed and then leave the enterprise location.

Needless to say, two weeks in a row I had very poor experiences with Enterprise. However this one really breaks the camel’s back! I was speaking to my friend about this experience over dinner last night, and he informed me he had a VERY similar incident happen with Enterprise (different location).  So let you all be warned. If renting from Enterprise CHECK YOUR CAR! Mark every dent, ding, scratch and more on your rental agreement or it will come back and bite you in your A$$! I’ve been in contact with my company and they are handling things now. I also wouldn’t be surprise if my company seeks out a new corporate agreement with either Hertz or Avis.


The Expired plates




Mike June 2, 2012 at 04:55 pm

Enterprise has always been difficult in my experience, lots of fees, and beat cars that the employees usually drive as their own vehicle. I've had great experiences with National - good rates and selecting your own car from the Aisle is my favorite way to rent now. It's amazing they are owned by the same company.

marco June 2, 2012 at 10:26 pm

Enterprise has done this damage car trick a few times before. Never had weird damage claims from other companies, but agree with you to double check and mark the all that can be claimed prior to driving off the lot with Enterprise. Too bad they do not make it more customer friendly.

Naif June 2, 2012 at 11:08 pm

I hate Enterprise.. first of all the car selection is pathetic and then the agents there force you to buy insurance ... once a lady refused to rent me a car unless I purchased their insurance... That was my first and the last time with Enterprise.. On the other hand National is much better compared to Enterprise

matt June 3, 2012 at 02:28 am

Just go with National. They're generally outstanding.

Nick June 3, 2012 at 03:49 am

The only reason I have any positive experiences from Enterprise was that I had a friend who was the manager of a location (met him through someone I worked with in college) so he gave me the pick of the location and trusted me. But other than that, National is the way to go every time.

Tom Jones June 3, 2012 at 06:21 am

Ditto. Enterprise is bad across the board. I've rented (before I knew better) from them for over 12 weeks at intervals in NJ, OH, TX, NY and CA. They are universally and I really mean at every single location the same - pushy on the insurance, terrible cars, mismanage the billing are and quite unapologetic. Terrible company. National is the best in my opition - for both personal and business.

EnterpriseCares June 3, 2012 at 04:11 pm

Thank you for bringing this to our attention. We would like to look into this further. Please email care[at]enterprise.com with your full name, the exact rental location and the rental agreement number, along with any other details.

When emailing, please list reference #120603-000748 in the subject line.

Veronica Enterprise Rent-A-Car

Brad June 4, 2012 at 08:58 am

So, I guess if you have your own blog and complain about a vendor, you get noticed - bully for the rest of us :)

Stephanie June 4, 2012 at 11:33 am

Wow--sounds like you had a bad situation! 99.999% of the time, I go with National, but I have noticed, as you mentioned above, that it's hit or miss with their cars... sometimes they are loaded with options and sometimes you're lucky if it's got manual windows. But in general, I've had just FABULOUS experiences with National. One of my biggest pet peeves, though, is the selection of cars they have specially set aside for Executive Elite.... it's as if they think that all their EE's are 60 year old white congressmen. I'm a 31 year old woman... I don't want a Lincoln Town Car or other similar land yacht. It would be nice if they put some youth into their car selection.

One rental car company that my corp. travel agent sometimes MUST book me at is Hertz and I shutter with fear every time I see that name appear on my travel itinerary. It's THE WORST. After being with National for years, Hertz is painful!!!

The good news is My company has said forget about the corporate agreement, rent with who ever I am most comfortable with! Despite renting from national this week (had to take a cab to the airport to get the car) and having a pleasant experience. I'm taking my business back to Avis. I always had good experiences there and always very professional! I hope their neighborhood locations are as good as their airport locations....thoughts?

Nick June 4, 2012 at 01:45 pm

I've done quite a bit of neighborhood renting from Avis, and the selection can be inferior, however once you start getting to know the people at the location, they are much more generous than the airport locations.

George Williams May 3, 2013 at 03:35 pm

I think is necessary for all to know that even though Enterprise says they support the troops,they will not execute their guaranteed delivery to the service personnel at Boca Chica NAS; despite the fact they offer this service everywhere else in the country. Their reasoning is that Boca Chica is a different key than Key West. However it is only 7.2 miles from the base. Other places on the Key are much further but they can justify that because it is the same key. In my opinion Enterprise should be ashamed of themselves by not catering to those who have spent many hours defending them so they can have a locally run business and have the freedom to live in such a beautiful place. I encourage all who read this to boycott the business and tell their friends to do the same. Thank You Thrifty Rent a Car for picking up Enterprise rental's slack by offering the service on base to our personnel.

Jack May 20, 2013 at 11:53 am

I think I can add some insight here. I interned at Enterprise and learned quite a lot about the company's side of this. First of all... Memorial Day is the SUPER BOWL weekend of renting cars. Think about it, It's the beggining of summer for kids in school and people have Monday off of work so basically everyone travels somewhere and a lot of people rent cars on do so. So if your company made a reservation for you a couple of days in advance, there probobly weren't too many options left for you, explaining why you go the Yaris (which is a terrible car I agree). There are literally people who make reservations for that weekend months in advance. As far as not walking around the car with an employee... you actually signed a portion of your rental contract saying that you walked aroud with them. It stinks that some employees don't do so (which makes me angry), but by signing the contract you agree there is no damage on the car before you have rented it (unless it is marked down on the contract). And enterprise has damage down to a science, to the point where they give every employee a damage evauluater which can show you where the damage is. Finally... when returning the car or at any point in the rental process, i would suggest being in a good mood. At the end of the day, Enterprise employees realize that renting a car is generally a very stressful situation (especially if you just got in an accident or your car is being worked on), but I know for a fact that the employees have just as much, if not more stress to deal with tha you. They work 12 hour shifts (opening up before normal starting hours and closing after as well so customers can pick up and drop off cars before and aftr work) washing cars, pciking up and dropping people off, managing relationships with body shops and car dealerships, taking calls from and making calls to insurance agents to set up insurance rentals, a lot of the time having to work with someone in the office and someone on the phone at the same time and then havig to run to the back to help wash cars all to get people in cars. At the end of the day, everyone I have ever met at Enterprise is a good person. Not only that, but they are very nice and personable. So my advice to everyone renting is to just keep in mind what both sides have to do, and just be NICE and friendly. It goes a long way. I, after only a month of a short relationship with a customer, would look forward to her renting a car. I know her favorite car and we loved to just talk to each other. I would go out of the way to make her rental experience better. So at the end of the day you have to realize the amount of $h*t employees go through on a 12 hr shift (with very, very low pay by the way) and treat them as a person instead of a machine that gives you a car and you might be pleasantly surprised. I hope you give them another chance because I'm sure the people there are good people. Everyone needs to be patient during the summer months because 99.5% of cars are rented the majority of the time, so if one customer is a few hours late back with a car... it screws everything up. Just another side of the argument.

Kellie July 15, 2013 at 09:43 pm

Just had the same experience... I wish I had read this first. They even charged my credit card for the damage without telling me or getting my approval. Will NEVER conduct business with them again.

Billy Ramos November 26, 2013 at 11:15 pm

My family is never renting from Enterprise again. Thank you for sharing!

Tamara Curtis May 2, 2014 at 10:13 am

FOUR CARS; 1BLOW OUT W/KIDS IN THE CAR, BROKEN SEAT CONTROL PANEL A SHOT THERMOSTAT WHILE MORE THAN 50 MILES FROM HOME WITH KIDS IN THE CAR, A RECALL, AND A BROKEN DOOR HANDLE & PANEL INSIDE THE DOOR OF A FORD ESCAPE, AND SPENDING CLOSE TO $2K IN INSURANCE. I finally called ENTERPRISE CUSTOMER SERVICE and was told that the info would be passed along to corporate now I'm waiting to see what will happen. I was told that I was one of those customers who just had bad luck, but the truth is that I know several people who have rented from Enterprise and have had similar or worse situations to happen. I ONLY RENTED from them because that's who the insurance company set me up with. When I started my business 3 years ago, I set up a corporate account with Enterprise and quickly changed to HERTZ, the cars are terrible, they've been rented and re-rented without being cleaned, or kept up mechanically. Putting peoples lives in constant danger. I can't believe no one has stepped in to do anything about this. Then after they've allowed certain customers to dog the cars and they've neglected to provide proper maintenance they re-sale this crap to consumers. WAY 2 GO ENTERPRISE. for the LOVE OF LIFE DO NOT RENT OR PURDCHASE CARS FROM ENTERPRISE.

T. Hill May 22, 2014 at 02:26 pm

Their cars are always empty of fuel - first thing you have to do is go find a filling station.
I was blamed for hail damage yesterday for a car that was left at an address they instructed me to leave it at and the hail storm occured 1 hour after I left the car. No telling how many hours of my time will be tied up in fighting this mess - NEVER use Enterprise.

ivan August 9, 2014 at 02:57 pm

I was very annoyed when I returned a car at LAX. The lady who checked my car in would not sign my receipt that the car was being returned in good condition. I on the other hand had to sign and initial a dozen times before I could take the car.

Ray-Sean August 18, 2014 at 02:28 pm

I had a very bad experience with Enterprise also.

Absolutely taking my business elsewhere! Beware to be scammed!

I am writing regarding the 2013 Honda Civic, which I rented from a local office (4600 S Wadsworth Blvd Littleton, CO 80123) of Enterprise Rent-A-Car from July 9 through July 23, 2014.

When I returned the rental car to the local office, two clerks noticed very few and very tiny dents on the hood of the car. They said that the car had hail damages during my possession. I told the clerk that the tiny dents must have already been there when I picked up the car. When picking up a rental car, we only pay attention to scratches and not to tiny spots. In addition, there were no hail storms at all in the area during the two-week period when I rented the car.

The clerk promised me that he would do research for any hail storms during the two weeks before putting me as responsible for the damages. Obviously, he did not do any research and just put me responsible for those tiny dents. I searched the internet for the weather history in the Denver area on each day during the two week when I rented the car. There is not a single indication that there was a hail storm in the area during the rental period. I drove only 144 miles for the two weeks and certainly did not drive to other places.

In a few days after returning the car, I received a letter from Enterprise. It demanded me to claim hail damage compensation to my credit card company. (Claim Number: 05417258) I responded saying that this is a scam and it should be stopped. But to no vail, they called me and said that I was still responsible for the damages. I honestly couldn’t believe this was happening. How could I be blamed for damage that was not even visible to me nor that I caused?

From different blogs, we can find that Enterprise has done this damage car trick a few times before. Avoid Enterprise if you can. If you cannot, be sure to check and all dents, dings, and scratches and put them on the contract prior to driving off the lot with Enterprise.

DEE LEACH January 7, 2015 at 12:00 pm

enterprise allowed a very young kitten to suffer and die trapped in the dash board area of one of their rentals. I will write more at length a detailed account of what occured on 09/12/2014 . later today right nowI just needed to be sure I started the ball rolling once again to remind enterprise that I will never let this cruel act be forgotten !!!!!!! Enterprise I continue to spread the cruelness of your inaction to save this poor little very small kitten.

DEE LEACH January 13, 2015 at 09:50 pm

on september12th 2014 I drove to my placeof employment aprox.13ml once there and parked with the engine off I heard the soft "meow " of a kitten.confused as to where the sound was coming from I engaged the women sitting in her car next to where I had parked. she told me to open the and much to our surprise a kitten was sitting on some kind if ledge on the right side of the engine. I tryed to reach for the poor frighted baby but it scrambled away toward the back of the engine ( under the dash area). both the women and I new the kitten had not left the car. we would of surely seen it under the other parked cars. also a kitten as small as this (mayde 4-5 wks) could not not have possibly tore off across the huge parking lot to the bordering tree lined area. frantic I called the tow company and explained the dire situation that this poor little creature was in. this was aprox. 8:15 am. it was a hot humid morning with rain storms on the way. as I sat in the car waiting for the tow truck I could hear the sound of the kitten scrambling around somewhere under the hood in the dash board area. it sounded like a mouse srambling around in a wall several times I got out of the car and called to it under the hood as well as continuing to check under the surrounding cars just in case it got out.but no it had not. as I continued to wait for the tow truck, I heard the kitten many times in the dash area. Over four hours later and after several more calls to the tow company he finally arrived on scene. by this time there was a very strong storm,pouring rain with very loud thunder. the driver would not get out of his truck to hook the car to load it up onto the flatbed. I had to beg him explaing the Kitten had been in this hot car wedged somewhere under the hood for more than four hours not to mention the ride it took from my home to my place of work over 13mls.he finally agreed and we were on our way back down a very major hywy 13mls to the rental loction which happens to be located at the Jarret ford dealer ship @ 2600 access road in Davenport FL. when we arrived and the car was set on the ground again the mgnr.of ENTERPRISE (James) as well as a service rep.for the dealership at Jerret ford. sat in the car to see if they could hear what I heard. after only a few sections they both got out a exclaimed that "there is deffinately something in there" they then spoke to the men working in the service department who tryed despartly to locate the kitten. they took parts of the dash on the inside of the car and "scoped"it to no avail. I begged them to allow the men to remove the dash . for more then 2hrs they did what they could but ENTERPRISE refused to pay the men to remove the dash. I stressed to James and the service rep that the kitten is going to die and you will have to remove the dash at that time to retrieve a dead kitten. my son called the corporate office he was told that JAMES was authorized to do what ever it takes however James said that he had gotten no such authorization.I called the local fire department they came out to access the situation but did nothing they trey to tell me what I heard was the noises of a car settling as it cooled down!!! I told them I know what I heard and I explained that the ENTERPRISE mgnr and the service rep also heard the kitten and told the men in maintence that they had heard it. the men in maintence did what they could but their hands and my hands were tied there was no way that ENTERPRISE would allow them (machanics) to take the dash completely off to rescue the kitten!!! I resolved to let ENTERPRISE do nothing and asked that when they found the dead kitten as they surely would that they (ENTERPRISE) let me know so I would have closure. when I went to retrieve my belongings from the car I once agian heard the sounds of the kitten. but the sounds of the poor little thing moving about was short lived. they were not as I had been hearing them while waiting, that very hot humid morning, for over four hrs for the tow truck. the following day (saturday) I went back to the ENTERPRISE located in the jarret ford dealership drove around and could not find the car on the lot. so I went and talked to the machanics who tryed to rescue the kitten they informed me that after I left James the mrgn had the car towedoff the lot but they did not know where. I said to them "you know I am not a crazy cat lady I know what I heard. they reassured me that I was not hearing things because James and the service rep. had told them that they too heard what I heard.sunday the car was still not on the lot. I tryed contacting the corporate office and left a voice mail demanding that someone get back with me. monday ENTERPRISE was open and I called. I spoke to James the mgnr. i asked him where the car was he told me it was on the lot and that there was no kitten in it. I replied "you're telling me what you and the service rep and I heard was our imagination?" he again repeated that the car was on the lot and there is no kitten in it and promptly hung the phone up on me. the car was not on the lot. when corporate returned my call they gave me a different story saying that James had taken the car home over the weekend and there was no kitten in it they could not explain why their mgnr James as well as the service rep told me and the mechanics that THERE IS DEFINATLY SOMETHING IN THERE (the car) enterprise could have donnnne the right thig and been heroeswhich would be great P.R but instead because they did not want to spend the money they chose to let thepoor little kitten DIE! SHAME ON YOU ENTERPRISE. i will never let you off the hook and will remind the public everychance I get of your cruelty and love of moneynot life. there will bea sign on my car for as long as I am alive and everywhere I go I tell as many people as will listen and that is many. lots of people feel as I do and will never rent from you again. this is not over and never will be!!!!!!!!

Bryant March 23, 2015 at 03:14 pm

Worst company i have ever worked for. and thank god i was out of there by 6 months. i don't understand why the government hasn't cracked down on these guys.

ramzi May 30, 2015 at 03:23 pm

this company is a ripp off , they charged me 500.00 dollars for a 2 inch long scratch that was on the car before I even rent it

Sully July 7, 2015 at 12:52 pm

I rent cars almost every week for business. I have been trying to find a rental car company that cares even a little that I will be a regular renter. There are none!!!! Enterprise has the worst customer service of them all and could care less about the customer. They don't even call you back when they say they will...you have to chase them down to rent from them. I honestly do not know how these companies stay in business. If a young man or woman tried to get a job at Enterprise they are required to have a degree. I can tell you from 30 years of experience that I would prefer a high school graduate with the right attitude over the morons that are working for Enterprise. What a joke!!

Ana espera July 30, 2015 at 06:33 am

Enterprise has lots of fees . I rather go avis or dollar.

Pissed consumer August 7, 2015 at 09:53 am

OUT almost $900 because of this SHTTY COMPANY! I WILL NEVER, NEVER, NEVER use enterprise. I will call uber, taxi, take the city bus, bike or even walk if it means they are the only rental choice around. I had the worst experience with Enterprise as well. I am in a dispute over charges they made to my debit card causing me $300 in overdrafts and nearly $600 in unaccounted for fees that THEY say they did not charge to my account as though I was not sitting there looking at the PRINTED FCKING bank statements!!! Due to my transmission going out on my personal vehicle and just having started a new job (that I need to keep) so I had to rent from them for a month to my detriment and ended up being charged nearly $1,900 altogether based on what MY bank-statements added up to be after overdrafts from unauthorized charges because they failed over and over again to COMMUNICATE. When i rented the car, I gave them a credit card for the initial rental. I was calling week-to-week to extend the rental depending on what my transportation options would be for that week--nevertheless I ended up needing the rental for an entire month and would renew the rental each week. One of the weeks I had to give them my debit card because the credit card was short about $50 for the rental. They charged the card and then kept it on file apparently (against my request NOT to keep this card on file). They charged my debit anyways for the next week's extension without even calling me to verify that this was not the payment method I requested. If they would've charged the credit card this time it would have went through but NO they charged my debit card instead on a day I had BILLS COMING OUT causing me 5 overdrafts. They would not switch the payment method because they said it was after the fact and they sure as hell did not reimburse me for the overdrafts they caused. I explained to them that I wanted the debit card REMOVED from their files and the rep agreed over the phone and said she had removed the card. THEN the following week before I could call to extend the rental, they charged my DEBIT card AGAIN and I had other pending payments on my account so they caused me yet another 5 overdrafts!!!!! I was FLOORED!! Called the branch manager and he hung up on me because he said my "tone" was unprofessional. WTF?? I am the CUSTOMER and I am UPSET-- how the hell am I going to be chipper and positive when I am getting screwed out of hard earned money?!?!? So we went back and forth over their questionable charges and I asked him to send me a final invoice in the amount of $1300 in total charges from Enterprise. So I compared the invoice to my bank statements and highlighted every charge from Enterprise and it added up to be over $1900 that they charged me in the last 30 days. The payment amounts each time were all very different for each week (no consistency) nevertheless the final charges on my end broke the bank and Enterprise is STILL refusing to claim responsibility. I even called corporate-- they pretended to listen and care but nothing was done about it. They were charging my debit card without calling me back with balance amounts (even after I would leave several messages ASKING for a balance and ASKING them to call me before processing ANY payments when extending the rental--since no-one EVER answers the DAMN PHONE at the branches, they claim they never got the messages I left them and that SUPPOSEDLY they were attempting to call me. I am so done with enterprise. I let everyone I know in my social network NOT to use their services and I have a few friends who work at companies that contract with them and they are already working on changing vendors because they have had poor service. The claim that Enterprise makes life easier for their customers is BS! BS! BS! The CEO just lines her fat pockets as every other greedy tyrant business mogul out there. They could care less about the customer. Go with smaller, local options when possible. There is no customer focus in big corporate anymore.

Jeff E John September 9, 2015 at 11:00 am

Oh my gosh, never have I read such a rediculous bunch of BS.

Your all adults, everything talked about is your own fault, your not children, daddy and mommy arent going to check your homework for you.

Take some freaking responsibility for yourself!

NO I dont work for Enterprise.

I just get sick of asshat adults with entitled attitudes.

You cant blame a car rental agency for the fact that your stupid!

Oh and its the tab only that was not replaced, a simple run of the plate number by law enforcement would show that the registration was no doubt current and not expired

Steve September 14, 2015 at 07:16 pm

Hey crazy cat lady, a cat cannot get from the engine to the dash. There is a firewall in between the two. If the engine compartment was open to the dash you would have flys and spiders in your car. Some people shouldn't reproduce.

David and Corinne Goforth September 18, 2015 at 12:38 am

My husband and I prearranged to pick up a rental car from Enterprise while our car was having body work done at Andy Mohr Nissan on Lafayette Rd in Indianapolis, In. Our dealership said that this was the car rental company that they prefer to use since it is so close to them.We picked the car up on Monday, Sept.14 2015 and were told originally that our car would be ready the following week. Three days later, we discovered that the paper temporary plate on the car had expired on Sept.11th, three days before we rented the car. We couldn't believe that we had been driving on an expired plate all week! When my husband called into the Enterprise that we had rented it from, a female that my husband spoke to wanted our address and said that someone would be out that afternoon to bring a new plate to us. My husband waited at home and no one came. When he called them again, they apologized and were clueless as to who he had spoken with. Now they have promised to come by our home at 8:00am tomorrow morning with a current plate! We're not holding our breath and am very dissatisfied with our Enterprise experience.

jay October 20, 2015 at 08:13 am

I have rented from enterprise many times. I have rented from others as well. Never had a problem with any of them. As far as damage to vehicles, they do walk around and you have to point out very thing or they will notice it later. Also ALWAYS, ALWAYS get the damage protection!!! for a little extra will save you from years of pain after you total there vehicle!!!

D. Stang October 22, 2015 at 05:56 pm

I have fired Enterprise car rental, after years of renting for business trips I was greeted with "to use a debit card you must have references, copies of local bills" or we won't rent to you." Nice, go away folks. I am done with the BS!

Johnny Anonymous October 30, 2015 at 05:32 am

I was very content with Enterprise in UK until a week ago when I received a letter stating they were going to take £35 (about £50) from my account for sending me a letter with a parking charge from a 'fraudulent' company Parking-eye. I have read the contract terms and conditions and nowhere on it is there mention of fees for informing me of a parking fine. As far as I am concerned the contract ends when the vehicle is returned to them barring damage. £35 is a punitive charge and, just like the banks, these charges will not stand up in court. I have had to actually change banks because of this as Natwest refused to follow my instructions not to make any payment to Enterprise. The staff seem under pressure to sell the 'excess reduction', which I refuse every time but were, for the most part, excellent.

Cynthia November 25, 2015 at 01:50 am

Enterprise Car Rental Nightmare! Today 11/24/2015 I booked at 8:30am a car to take me from Elyria Ohio to Toledo Ohio a 2 hour drive and have the car back at 10pm! All I had to do was bring my drivers liscense and a current bill with my address on it and boom car is mine. Now mind you I have previously rented cars from my Enterprise location for a year now, recently 3 weeks prior! Never a problem!! Next thing I know I go to pick up the car at 3pm like ordered and go in and they offer me their computer to log into one of my bill sites so they can copy my bill. Upon doing this they inform me it has to be a bill with my name on it, so I pull up Our State Farm Bill and it has my and my husbands name on it showed it to them so they can print it, then was informed no it had to be a utility bill in my name, at that point I stated that never in my 5 times coming to this business as a loyal customer was my utility bill in my name, nor was ever denied and then have my husband leave work and sign for the car. They accepted it readily and I got my keys!! My drivers liscense even had the same address as our bills! Not good enough the whole time I was there the snot nosed kid kept saying over and over again...I would love to put you in our car, finally irrated I told him that I never had a problem like this, I was a regular customer etc.. he finally said to me he could get his manager and I looked over and said to him was that a manager sitting there? He said well yes, I said so you mean to tell me fat man there sitting on his butt listening to our exchange the whole entire time can not get off his fat lazy butt and bother to come talk to me when he can hear everything that Manager sitting there, I said no thank you I am done and they just lost my business! Needless to say what was supposed to be a beautiful time for me to go see my first time Nephew Born that day at 12:24am to go see him by 5pm and have 4 hours with him and my baby sister at the hospital turned into me paying more at Budget and only getting a hour with them!!! ENTERPRISE YOUR A PIECE OF CRAP AND NEVER EVER WILL GRACE YOUR SORRY BUTT CAR RENTAL AGAIN!!! LOST A GOOD LOYAL CUSTOMER, I AM FOR BUDGET NOW!!!

Terry March 10, 2016 at 09:59 am

Enterprise will do what ever it takes to add Insurance Cost to the rental. I was told by several different agents at the Fortmyers Airport Enterprise location that I needed to buy Insurance. I showed them my State Farm Insurance and that it was more than adequate coverage. I was told that if I have even a small dent bigger than a golf ball this car could be in the shop for weeks , even months and that I would have to pay the daily rental fee for everyday they can't rent it. I was told that some people have paid several thousands of dollars over their rental. I asked, who is telling you to harass people like this? She said i'm doing you a favor. I told her stop looking out for me and get your hands off my wallet. She said she was going to report me to her manager for not listening to her. I watched her walk over to somebody who was parking car's and he started shaking his head back in forth looking over at me as if he could believe I wouldn't take the extra insurance. This needs to stop at Enterprise and needs brought to the publics attention about the Con artists at Enterprise.

Thaddeus Buttmunch, MD April 8, 2016 at 01:08 pm

I have had a few Bad Indie Rental places, but, YES, Enterprise tends to take the Cake. In New Jersey waiting for my car to be repaired I needed a rental. The Mentally ill guy on the phone (THANK YOU-Welfare Reform for putting paranoid schizophrenics and Bipolar patients to work in Service jobs-#$!@@)

"Do you have pick up?" (they USED to)

"NO-we don't have pick up."

"Do you have such-and-such?"

"NO we do NOT have Such-and-Such."

Another time, in Hawaii, I had reserved a car in advance on the Web. I get there, there's a HUGE line, NO ramps for the rolling suitcases. All they had was a Jeep SUV, Pathfinder I think. I did not know what that WAS until Too Late. I was stuck (I thought) in low gear on a busy highway. I did not know about the Low-High Shift lever. I don't think they charged me an upgrade, but it still Sucks.

In Rock Hill, SC, after I totaled my Own car, I rented from them. The AA Alpha Jock who picked me up in his Ram Pickup, tried to Bulldoze me into Loss of Use insurance. All the insurances HE wanted me to buy would have literally DOUBLED the cost of the rental!

"DOC-if there's an accident-your fault or the Other guys-I charge you a daily fee until our car is repaired, for as long as it Takes!" (with THEM-probably a YEAR-or they'll Claim that much-LOL)

AFAIC-Rental Car companies should be legally Prohibited from selling ANY insurance! DEATH to Capitalism...10,000 Years of Bernie Sanders!!

They are ALWAYS Dishonest. Most Credit Card companies plus your personal car insurance covers most anything. It's Extortion.

Joy May 15, 2016 at 05:05 pm

I'm not condoning any bad things that may have happened, but there are somethings to take into consideration on your part.

First, as far as your stripped Toyota Yaris, any rental car company is going to give you the car based on what your company pre-selects in their corporate package at their rate. So if that's anyone's fault, it's ur companies fault. So maybe you should gripe to them that they don't appreciate you enough to give you something other than a compact car.

Second, as far as the "insurances" you selected. Read your contract before signing. Also most corporate accounts have some of the protections included into their corporate rate and you all have to initial for those protections. So you should always know which ones are included and which one aren't before arriving to the rental branch. If you know for fact none are included then read the contract. The 4 boxes you intital clearly state accept or decline. Plus I'm sure they legally have to go over their product, so if they did tell you want it was, you would have know what the protections were and should have looked at the accept and decline box.

As far as the tags go, all that comes from their corporate office. And if you actually hadn't gotten a ticket, other than an apology there isn't much they could have done to make that better. And my personal question, was did it expire while you had it, if so then that's not their fault. Even if it expired prior, usually the corporate officer has already applied for renewal and they have that information readily available but since it's out of state, they are probably still waiting on the tag to arrive. But again since you didn't get a ticket, all they can really do at this point is simply apologize.

As far as your corolla, that was your fault for not asking them to clean it, you were in a hurry, u didn't give them a chance to fix it so u can't complain about something u didn't bring to their attention to give me a chance to fix. And as far as the ripples goes, like you said earlier, everything is covered under your works insurance, it doesn't matter if u gave them the claim # right then or later. With a corporate account covered under their own insurance, enterprise already has the insurance information anyway, has nothing to do with you.

And the reason they don't mark every single tiny little dent and scratch is cuz they as other rental companies know, there is always going to be wear and tear, it's a car. And if they marked a tiny dent or scratch on ur contract that was only tiny to begin with and u made it bigger yourself in that same exact spot, then you sir would end up scamming the rental company by saying they marked that spot for damage even tho they marked a tiny spot smaller than a golf ball and then you made it as big as a basketball, or someone parked next to you did it.

Quit griping about non-sense stuff just to get things for free.

Loren May 23, 2016 at 10:56 pm

I ran into that expired-tag problem once. I caught it during the walk-around, they didn't care until I raised hell about it. Took them an hour to find the plates that were sitting in the office all along. (It had a temp tag.)

I've never chosen them, never will but I've ended up in a few when someone else was doing the choosing. I think that must be their business model--focus on customers not in a position to easily rent elsewhere.

Randy June 10, 2016 at 03:13 pm

I rent on average of two days per week in Bossier City, LA. Never had a bad experience. The staff is always helpful and courteous. The cars are always new and in great shape. Never had a single problem. I hate hearing that I'm in the minority. But based on my experience, I wouldn't switch for anything.

Sean September 14, 2016 at 05:09 pm

Have to say I'm also in the minority but perhaps its because I live in Canada. While I might not always get my 1st choice of every car- here in toronto everything is in immaculate condition with power everything/Sirius, etc. Staff are really friendly and I have no complaints. I was even the 1st paying person to rent a 2016 Traverse with only 65.00KM on it and scraped the wall trying to avoid broken glass. No problem because I purchased the insurance no sweat. (THe insurance may be a scam to some but I like the peace of mind and nothing interfering with my own personal coverage).

I'm not sure why the service is so diametrically opposed but so far knock on wood and they will always get my business, well until they really screw up anyway.

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