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Delta Improves Transcontinental Flying Experience

Delta Airline just upped the ante on transcontinental flight offering even more to it’s customers who are choosing to fly Delta airlines nonstop from Seattle, San Fran, and LAX to New York. This time the investment isn’t just on business class travelers, but Delta is investing in the back of the bus, making the experience better for just about everyone!

This morning, Delta publically announced the following new offerings:

  • Sparkling wine in BusinessElite®
  • Copies of The New York Times, The Wall Street Journal and USA Today for BusinessElite customers, beginning later this spring
  • BusinessElite express meals beginning this fall
  • Complimentary headsets for all customers seated in Economy Comfort™ and Economy
  • Complimentary beer, wine, spirits and premium snacks in Economy Comfort in April
  • Complimentary movies and on-demand TV shows in Economy, plus free HBO® selections and new release movies for customers seated in Economy Comfort starting this summer
  • 375 ml bottles of Hess Select Chardonnay and Meiomi by Belle Glos Pinot Noir available for purchase in Economy Class beginning in March
  • Starbucks coffee for all transcon customers, beginning this summer
  • Expanded movie and on-demand TV library, with up to 100 movies to choose from
  • Upgraded food for purchase menu including more kid-friendly and healthy options beginning this fall
  • All transcon flights out of New York's JFK will depart from T4, Delta's new international terminal, opening in May

"We are always working to make the coast-to-coast travel experience more comfortable and productive for our customers," said Joanne Smith, Delta's senior vice president – In-Flight Service. "In addition to product elements such as full flat-bed seats and in-flight Wi-Fi, sometimes it is the smaller, more personal touches that really make the flight experience an exceptional one."

For a first time in a while, I feel as though Delta is focusing on every passenger and not just the high profile forward cabin! This not only make the flight better, it means for those sitting in Economy Comfort will be treated to the same amenities they enjoy for free on international flights in economy comfort! So, next time a Delta Gold or Platinum misses an upgrade due to the decreased number of business class seats on the lay-flat configured planes, they will enjoy more leg room, free food and drinks, and free entertainment at 30K feet! This is definitely a win for Delta flyers!

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Comments

#1
Eric February 23, 2013 at 06:42 pm

I fly Seattle-Amsterdam and Houston-Amsterdam frequently in Economy and Economy Comforrt on Delta. I don't think I would have noticed any of these changes, perhaps additional viewing option. Newspapers are already available.

I still find airlines charging extra for food and drink pretty sleazy. Even if the quality is higher, it will lower my perception of Delta.

#2
Rocky February 23, 2013 at 06:54 pm

@Eric - These changes are only on Transcontinetal flights from NYC (JFK) to Sea, SAN, LAX. You will not notice the changes to SEA-AMS or IAH-AMS

#3
ptahcha February 26, 2013 at 12:14 pm

Great to hear about the changes, plus recycling the Westin heavenly blanket that United threw away. ;)

Granted, with only 16 seats on the 757, it'll be impossible to upgrade, even as a Diamond member. Will be interesting to see how UA and AA will respond.

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