I had a couple of IHG free nights that I had to use. Yes...what a dilemma. I wasn't able to redeem them at my first choice hotel in Paris, so I found myself having to use these free nights elsewhere. After much debate, I decided to use them at the Boston Intercontinental hotels. To help given some additional context here, I do not hold any kind of status with either Intercontinental hotels or Priority Club, the rewards program affiliated with the Intercontinental.
After arriving at Logan Airport it was an easy trip on the Silver Line bus leaving Terminal A to the South Station. The hotel was a short 5 minute walk up the Atlantic Avenue.
Checkin was not crowded at all. I was able to easily check in early. They reception agent tried to upsell me to the club floor for $65 per night. While the various amenities sounded nice, I didn't think that it was a great value given that I was traveling alone. There was clear disappointment on the part of the agent that I chose to pass on the offer. I was then given the key for my seventh floor room. My room had no desireable view to speak of.
The whole hotel seems to be in very nice shape; its either been recently renovated or is relatively new. The room assigned to me was very nice; the furniture was obviously high-quality.
The bed was quite comfortable; comfortable as one would expect at a hotel of this caliber.
The expected HD flat screen as well as a mini-bar.
The bathroom contained separate shower and bath. There was one bathrobe inside. The toiletries were unbranded but seemed of acceptable quality.
The desk area was functional with several available plugs. One must pay $15 per day or $40 for one week of wi-fi. The signal strength of the wi-fi was acceptable. Often hotels have free wi-fi in the lobby; this did not seem to be the case here.
I did not eat at any of the on-site restaurants. I considered having breakfast there one morning with a friend. After examining the menu, the cost was just more than I was willing to pay for a light breakfast. There didn't appear to be any place in the hotel where one could buy a quick grab and go breakfast. However,the concierge desk was very helpful in locating a nice, casual place for breakfast just a short walk away.
At checkout there was a long line at the reception desk. I also tried to check-out on the television but was not able to complete the check-out on the television. I called down and was able to complete check-out on the phone.
Overall, I was very pleased with the hotel, the room, and the service. The only comment I would have would be regarding the hotel's location. The hotel is located in a part of town very focused on business. This reduces dramatically the off-site dining options that are relatively close to the hotel on the weekend. In any case, this hotel is well placed for the businesses adjacent to it, but is less desirable for desiring to be in the 'heart of the city'. This is nothing a good pair of comfortable shoes or a bunch of metro tickets can't cure.