United Airlines Posts

United JFK Employees Say Goodbye to Home, Hello to Uncertainty


A United Club agent pauses between welcoming guests to steal a furtive glance toward a pair of Japanese dragon statues on the adjacent wall, one of the last remnants of United’s heyday at JFK.  She has been with United for 37 years and now finds herself squeezed out of the airport ...
7 Comments

Pictures: Saying Goodbye to United Airlines at JFK

The final United Airlines flight at John F. Kennedy International Airport just took off for Los Angeles, ending a storied era for United. Today you can view a selection of pictures I recently took around Terminal 7, United’s now former home at JFK. They are set in black and white to mark the ...
3 Comments

Kuwaiti Government Expels United Airlines from Kuwait

United Airlines has announced it will suspend service to Kuwait City and Bahrain on January 13, 2016.
I’ve flown the route twice and the plane was half full both times (and with only about 50 passengers the one time I continued on to Bahrain). The U.S. continues to scale down its presence ...
8 Comments

A Familiar Face on United Airlines

Prior to departure on a recent redeye to Washington Dulles, an LAX gate agent came onboard toward the end of boarding to check on overhead bin space. As usual, the bins were full.
A late-boarding Ethiopian family of four, each with a large carry-on item, attempted to find overhead bin space, ...
1 Comment

Brett Hart is United's New Acting CEO


And just like that, another lawyer is at the helm of United Airlines. As a lawyer myself, you might expect that I would express some form of solidarity, but it just makes me suspicious from the outset after sleazy lawyer Jeff Smisek's tenure at United. But honest lawyer is not necessarily an ...
2 Comments

Update on United CEO Munoz Coming Today

United released the following, fairly cryptic statement this morning from Henry Meyer, non-executive Chairman of the Board--
The Company anticipates it will today conclude the corporate governance process necessitated by the hospitalization of President and CEO, Oscar Munoz. The company ...
1 Comment

Keep Your Boarding Pass Close!


I wrote an article this week for Inside Flyer showcasing the compromising personal information at your fingertips with nothing more than a discarded boarding pass. An equal-opportunity problem; American, Delta, and United all have a lot of work on their hands if they wish to better protect the ...
1 Comment

Breaking: United CEO Oscar Munoz Suffers Heart Attack

Some bad news this morning from United Airlines, where apparently CEO Oscar Munoz suffered a heart attack and is in a Chicago hospital. More info here.

Apparently, the United board had no succession plan in place, which speaks volumes about the airline that Munoz is attempting to run. After an emergency meeting to discuss naming an interim CEO, the board has decided to punt on the decision.

My thoughts are with Mr. Munoz -- I trust he will quickly recover.

United Airlines Announces Further Meal Service Improvements

Let's give United Airlines a little credit  -- the carrier has improved the quality of meal service in domestic premium cabins over the last year and has now announced another series of improvements that represent, if nothing else, a new reality in the race to win over discretionary travelers ...
1 Comment

Further United International Expansion to Athens, Barcelona, Lisbon

On the heels of United Airlines' announcement last week that it would commence service from its San Francisco hub to Xi'an, Auckland, and Tel Aviv comes news that it will add three summer routes next year, including the resumption of service to Athens.
A United FA on Flyertalk leaked the news ...
1 Comment

Back to Flying the Friendly Skies, For Now.

Why would anyone willingly subject themselves to United Airlines in its current state?  That's a fair question, and one I ask myself on occasion. (Including on this site almost 2 years ago).  I've discussed my thought process about United before, and we even discussed this on a recent ...
6 Comments

United Club Food Menu for Autumn 2015

Earlier this year, United Airlines announced some pretty sweet upgrades to the complimentary food menu in its airport lounges. Not that it had a choice, with Delta also enhancing its club food, but to United's credit the new offerings have been a real improvement thus far.
I was in the United ...
3 Comments

United Airlines Launches New Website to Engage Customers

United Airlines launched a new website called United Airtime today that invites both customers and employees to provide feedback and promises a level of engagement in which United will respond honestly and candidly to tough questions.
Front and center on the new website is a video ...
5 Comments

New 2015 United Airlines Safety Video is Out!

United Airlines has released its new 2015 in-flight safety video after a month of teasers. Here it is--

I like it -- a little corny, but well done and not as cheesy as Delta's new safety video. The runaway groom? That's a little mean. Even after a year I was still catching new things in ...
1 Comment

No More Gogo All-Day Passes On United And Why That May Be A Good Thing

Beginning on 01 November 2015, the use of a GoGo All-Day Pass will no longer be possible on United Airlines. Sounds horrible right? I think it might be a blessing.
United Will Manage In-Flight Wi-Fi Sales Instead of Gogo
I received the following e-mail from Gogo:
Dear ...
2 Comments

Amenity Kit Review: United Airlines BusinessFirst - early 2015

I recently reviewed United's newest amenity kit with items from Cowshed.  For comparison, here is the previous version of the amenity kit that replaced.  The contents are similar, but the case is the main difference.   For our introductory post and description of the categories, and ...