United Airlines Posts

United.com Asks for Feedback

Last September we caught a sneak peak at United Airlines' new website in a television advertisement, but eight months later it has yet to roll out. Perhaps United is still working out the kinks and has launched a new survey this week that randomly pops up when you visit united.com--

If ...
1 Comment

500 Free United MileagePlus Miles in Two Minutes

Earn 500 United miles just for signing up for the United MileagePlus Dining Program before 10 July 2014. No purchase or restaurant visit is necessary--simply complete the online profile and you will be credited the miles.
You can then earn up to 2,500 additional miles by eating at participating ...

United Airlines Adds Service Between Denver and Panama City

United Airlines will add service between Denver and Panama City beginning on 03 December 2014 (subject to government approval). The route will run daily November through August and five times weekly during the rainy season in September and October. A 737-700 will be used on the route with 12 ...
1 Comment

United's poor social media strategy

Clearly I'm not alone in my annoyance with United these days or with airline social media teams.  Matthew's recent post on the complete lack of trust in United leadership is excellent and on point building on the HuffPo piece he linked. I discuss how that affects other aspects of the United ...

The Trust Deficit at United

With United Airlines posting heavy losses this quarter while its competitors reported healthy profits, the blame game has begun to escalate. "Pay no attention to the man behind the curtain" no longer seems to be working, as CEO Jeff Smisek is now on the hot seat for the way he has guided United ...
15 Comments

Update on Air China Award Booking Cancellations

More are reporting that their Air China award reservations booked with United MileagePlus miles are being cancelled and United is finally waking up to the problem. Still, there is no solution in sight.
You should be vigilant in monitoring your award reservations, but I am sad to say there is ...
4 Comments

See you in Seattle at Frequent Traveler University!

The opening fesitivities of Frequent Traveler University (FTU) Seattle are about to begin: a reception this evening and then a full day of seminars tomorrow and Sunday. I will be be delivering a presentation tomorrow afternoon called "Hacking United Airlines."
I cringe even saying the word ...
5 Comments

Initial thoughts on my first trip to Africa

As I mentioned previously, last week returned from my first trip to the African continent.  I am planning a complete trip report, but I'll try to finish a few other reports first. Here are a few comments and some photos from my trip.
My first view of Africa from the ...
3 Comments

50% Off Drinks in United Clubs - Today Only

In honor of tax day in the USA, enjoy 50% off all alcoholic beverages in "participating" United Clubs. Imagine that, half off what was free last year!
 
To be fair, United has introduced some top-shelf stuff that wasn't available before. As far as I can tell, all clubs are ...
1 Comment

Dear Airlines, Why Aren't You Honest With Us?

First things first. Airline loyalty programs are here to stay--they are too lucrative. With airlines beholden to credit card companies, who purchase points en masse and distribute them to their customers, the possibility of loyalty programs going away is off the table.
But, we see that the ...
9 Comments

Monorail and Runway Closures at Newark Liberty International

Newark Liberty International Airport is a fortress United hub but also one of the most annoying major airports in the United States. I used Newark often when I lived in Philadelphia, preferring to depart Philadelphia from Amtrak's 30th St Station (ZFV) on a United codeshare train service to EWR, ...
5 Comments

A trip of Firsts: United 787 Business Class to Africa

My next trip is one I've been anticipating for quite a while and for a few reasons.  It is my first trip to the African continent, my first trip in a premium cabin on a 787, and the first time on a intercontinental flight in United's current (subsidiary Continental) BusinessFirst ...
6 Comments

United Airlines Premier Gold Status


I'm still pretty new to the whole points and miles game so I still get excited about the little things. One of those little things that got me excited last year was reaching my first mid-tier status with an airline. After 50,000 miles of "butt in seat" flying, I finally reached United Airlines ...
2 Comments

United Airlines Releases Boeing 787-9 Dreamliner Seat Map

United Airlines has released the seatmap on its new Boeing 787-9 Dreamliner aircraft, set to enter service in late October on the new Los Angeles - Melbourne route.
Slightly larger than the 787-8, the new aircraft will have more seats in business (48 versus 36), Economy Plus (88 versus 70), and ...

Using United Miles to Visit Turkey and China

Hello UPGRD readers! 
My name is James Dozer and I'm excited to be one of the new bloggers for UPGRD.  To help celebrate my addition to the UPGRD team, my first few posts will be dedicated to my recent trip to Turkey and China.  
Earlier this year, I was able to burn a ...
4 Comments

United’s Baggage Cutoff is 45 Minutes at LAX, but no less than 40

Oh me! Oh life! As much as I love Los Angeles, its unpredictable traffic and my penchant to cut things close resulted in quite a screw-up today.
First off, I really need to settle. As much as I love the jet-setting lifestyle of frequently flying between Frankfurt and Los Angeles, ...
5 Comments

End of an Era: United Pulls 747s from Australia Routes


The Boeing 747 has the graced the skies for more than four decades and is inextricably linked with the exotic heydey of global air travel. United Airlines has a been a prominent operator of the 747 and maintains a fleet of 23 747-400s. But in a sign that a new era is approaching, United's ...
9 Comments

US Airways is a Huge Loss for Star Alliance

US Airways’ upcoming departure from Star Alliance on March 30, 2014 is a huge loss for the airline alliance and a particular burden for North American flyers using United MileagePlus miles.
My most-requested award redemptions are business class to Italy or France, often from the U.S. west ...
10 Comments