News Posts

British Airways Florida Call Center to Close

British Airways has announced the impending closure of its Jacksonville call center, displacing 280 jobs. Sadly, this is not an April Fools' joke.

The news broke last week, but a conversation I had today with a British Airways call center agent brought the issue to the forefront of my ...


Dog Flies from Newark to Phoenix via Dublin on United

When I took my island-hopper flight last week from Honolulu to Guam on United Airlines, the same intro and safety video was played six times--every time the aircraft took off. Ironically, it was the cargo intro (below) that that emphasizes United's special pet handling program for cats and ...


TSA Allows Bomb to Slip Past Security Checkpoint in Newark...Twice

If any of you are surprised by news that a fake IED-type bomb was cleared past two security checks at Newark's Liberty International Airport last month, you shouldn't be. I've maintained for years that anyone determined to get something past a security checkpoint will find a way to do ...


Sequester: Travel Disruptions and the Politics of Fear and Intimidation

As the threat of sequester looms large, I must underscore the absurdity of the FAA's contention that it has no choice but to inconvenience the traveling public if Congress cannot reach an eleventh hour settlement today.

Gary argued this last week, came under attack for it, and made an ...


Innovation @ Madrid: airport allure

Next to complimentary upgrades, intelligent machines are perhaps the next-best thing to help enhance the travel experience for a road-warrior. Last August, Iberia Airlines of Spain unveiled Project Agora, an undertaking designed to improve the passenger experience for travelers passing ...

The Lawyer Behind the AA-US Merger

Never underestimate the capacity of one man to make a difference. The pages of history make that clear and as the dust settles around the almost certain merger of American Airlines and US Airways next week, we are now discovering the instrumental work of one man in orchestrating this grand union. ...

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Saudia, Ethiopian, Alitalia, United + others: Rohan on Routes

Routes to be covered in today\'s discussion

All hope is not lost in the global aviation world after the International Air Transport Association (IATA) released its Airline Financial Analysis for the months of December 2012 and January 2013. According to IATA, airline share prices continue to outperform as financial markets upgrade ...

Air Tahiti Nui Removes First Class, Adds New Business Class Seats


Getting to Tahiti using your points (and in general) is not the easiest prospect. Two carriers fly from the continental US non-stop to Papeete--both from Los Angeles: Air France and Air Tahiti Nui (Hawaiian Airlines also offers once-weekly service from Honolulu). Securing award seats on either ...


Malaysia Airlines Joins OneWorld


Tonight at Midnight, Malaysia Airlines (MAS) will officially become a member of the OneWorld Alliance, and for those readers in Asia, Malaysia Airlines has already started flying as member of the alliance. In order to celebrate the joining of the Alliance, Malaysia Airlines rolled out ...

Why United Airlines Will Have Trouble Winning Back Business Travelers

United Airlines announced a new push today to win back business travelers who have been leaving the carrier in droves for the competition. United will have to do more than plead to get these corporate accounts back--

Is it going to be too little, too late?

As United ...


TSA Will Remove Some Nude Scanners


Chalk this up as a small victory in the war on common sense. The Transportation Security Administration (TSA) confirmed today that it will remove some airport body scanners that produce a naked image of travelers by June.

These are the ...


United unveils the "airport lounge of the future" at O'Hare Terminal 2


Today was the opening day of the new Terminal 2 United lounge at Chicago O'Hare International airport (ORD), and I had the privilege of testing it out.

United claims that the new design will be a prototype for future lounges, as the carrier is investing $50 million in its ...

United Airlines needs for the year be over

"Corporate apologies," a cartoon illustrated by artist Tom Fishbourne, depicts the traditional corporate mindset where apology letters admit the company did nothing wrong, but will still emit a compensation voucher for "inconveniences," ultimately rendering the apology to be ...

Delta Welcomes Xiamen Airways to the SkyTeam Early


Have you been on a Delta Airplane since Nov 1? If so and you're anything like me you've probably opened up Sky Magazine and flipped through it. On my last flight I was flipping through the magazine and I realized that Delta has a "welcome" message to Xiamen Airlines to the SkyTeam! ...

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Introducing a new world-class international terminal at Chicago O'Hare

Change is a beautiful thing.

Nearly two decades have passed since the opening of international terminal 5 at Chicago O'Hare airport (ORD), and a makeover has been long overdue. Last week, the Chicago Department of Aviation (CDA) and Westfield Concession Management unveiled plans for ...

Air Canada Saves Sailor Floating Aimlessly

Earlier this week an Air Canada flight traveling Vancouver to Sydney received a call for help from the Australian Maritime Safety Authority after an Australian sail boat suffered damage and was drifting away from Austrailia in a remote location in the Pacific Ocean. The airliner notified ...

Alaska Airlines Continues to Grow in San Diego


Alaska has been extremely busy lately. They’ve announce a number of new routes in the last year (including PDX-DCA, SAN-MCO, SEA-STL, SEA-SAT and more),announced their largest Boeing plane order in history, exercised all outstanding options for their B737NG models and ordering another 37 ...