(written at 35,000 ft. on AA flt. 2, LAX-JFK)

I was pleasantly surprised to read a blog post this morning from the Fort Worth Star-Telegram's Sky Talk Blog, which covers the airline industry (especially airline industry news related to the Dallas-Fort Worth area, which explains why the blog has a place in my RSS feed).

The blog post itself was nice enough — reporting the surprising news that airline passenger satisfaction has actually risen for the first time in three ...

[Note: I realize that if you read this blog, you probably know better than to think highly of Southwest's frequent flyer program. But USA Today and TripAdvisor.com readers seem to think differently, so clearly there are a lot of ignorant people in the world who need to be set straight. Our work here at UPGRD.com is never ending.]

Dear people who think that Southwest Airlines has a quality frequent flyer program,

I read recently that many people think Southwest Airlines' Rapid ...