If US Airways and American Airlines do end up merging, I hope the good folks at the US Airways call centers do not lose their positions. I depend on them to get my jollies...
I just have to share one of today's calls with you--
AGENT (with thick Southern drawl): Can I help you make a new Dividend Miles reservation?
ME: Yes, please--I'm tyring to book a round-trip from Boston to Bangkok. I was speaking to another agent about space earlier so if you'd like I can read you ...
Sleazy \ˈslē-zē also ˈslā-\ (adjective): carelessly made of inferior materials; marked by low character or quality.
I do not use the term "sleazy" lightly, but I can think of no adjective more apt for the Air France-KLM Flying Blue loyalty program. I've bemoaned the saga I had to endure in order to book an award trip that touched Africa and yesterday I ran into a couple more problems.
ISSUE #1: Cannot make more than one booking in a single ...
Guest Post BY VJ Capule:
Thai Airways A340-600
Flying business class throughout my SE Asia trip has been a wonderful experience. I have a better understanding of why many passengers choose to fly business class instead of economy. The service has been wonderful and it was just a nonstop spoilage. Traveling no longer was just sitting on a plane, trying to find any form of distraction and waiting for the plane to land, it has become so much ...
In booking award tickets on a daily basis, I often encounter situations in which I must split a record before ticketing. Put simply, say there are two people on an award reservation and they want to use their own miles to pay for their tickets. If miles are coming out of two accounts (with some Household Account exceptions), the reservation must be divided. Each passenger will subsequently have their own confirmation number from the ticketing carrier. The point of this post is this: when an ...
I walked from the Sheraton over to the Lufthansa First Class Terminal, and despite being at one of the most relaxing places at any major airport, I was somewhat frustrated and concerned about my upcoming travel experience.
The original routing to get home was to fly from Frankfurt to Toronto on Lufthansa, then United to Chicago. That was the best option I could find when I made the final changes to my ticket before travel. The nonstop ...
I was fortunate to book a trip in Singapore First Class during the short window in July 2012 when it was available to United Mileage Plus members. I didn't have any trips already planned, but I didn't want to pass up this rare opportunity. I eventually decided to book a trip to the Maldives for my wife and I, so I added the flights in regional Business Class from Singapore later. Lots of people took advantage of this, and including fellow Upgrd bloggers, Daniel and ...
