aeroplan Posts

My Plan for Fixing Aeroplan

I was going to title this post "An Indictment Against Aeroplan" but I don't think anyone wants to read another list of gripes about Aeroplan's shortcomings. So Aeroplan, consider this my free consultation for how you can bring yourselves into the 21st Century and offer customers a dramatically ...
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Aeroplan Closes All Overseas Call Centers


Aeroplan, the spun-off loyalty program for Air Canada, has a Canadian call center with limited operating hours -- you can reach Aeroplan between 7am and 12am ET, seven days per week. Beyond those hours, traditionally Aeroplan had offered offshore call centers in Mexico, UK, Germany, Tokyo, and ...

Final Hours to Book Aeroplan Awards Before Next Devaluation


With five hours left before closing time at midnight ET, this is your last chance to take advantage of the current Aeroplan redemption chart before new rates kick in tomorrow. If you're going to Europe in the next year and have American Express points, it's still not too late to take ...

The Bright Side of the Aeroplan Devaluation


Aeroplan announced changes to its award chart today, effective 15 December 2015. The bad news is that the amazing prices to Europe in business and first class will go up, a tad. The good news is that this round of award chart inflation is relatively modest, some regions go down in price, and ...

Bad News for Aeroplan with Stricter Routing Rules

The news just keeps getting worse for Aeroplan members. Lucky wrote a post entitled Aeroplan Improving Routing Rules — No More MPM! a couple days ago and my heart sank immediately when reading it -- I knew the news could not be good. And it isn't.
Most Routings from North America to ...
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LOT Polish Airlines Award Space Bookable on united.com

LOT Polish Airlines is back after a long hiatus on united.com. The Polish flag carrier operates a fleet of 787s to North American gateways including Chicago, New York JFK, and Toronto and award space in both business and economy class is excellent...or at least was.
I'll be honest - I am not ...

More Problems with Booking Air China Award Flights

It's a shame that Air China releases so many premium cabin award seats to their partner airlines yet booking those awards seats come with so many problems. Back in April, fellow UPGRD blogger, Matthew Klint, wrote a blog post on how CONFIRMED United Airlines award flights with Air China segments ...
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The ANA Award Search Tool is Great, but not Perfect

Even if it can be a bit cumbersome to use, I have found ANA's award search tool to be the single most accurate source of Star Alliance award availability for several years. Singapore Airlines space has been problematic--ANA automatically blocks out premium cabin space on the 777-300ER and A380-800 ...
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Reminder: New Aeroplan Award Chart Takes Effect on 01/01/14

Aeroplan is updating its award chart on January 01, 2014 and the changes are both good and bad.
The Good: One-way awards at half the round-trip cost
Right now Aeroplan charges 67% of the r/t price for a one-way award. Starting on 01/01, that rate will drop to 50%. That means a one-way trip ...
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A Recap of the 2012 Freddie Awards

I had a wonderful time at the Freddie Awards in New York City last night, mingling with a number of bloggers, journalists, industry folk, and even some of my readers! A big thanks to Gary Leff for the invite and Randy Petersen for his involvement in this project after a three year hiatus. MC ...
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Phantom Lufthansa First Class Award Space on StarNet

I became excited today while working on a client award request when some first class availability popped up on Lufthansa--it has been very rare lately, especially more than a few days before travel. One client was using Air Canada Aeroplan points, another United Mileage Plus points. Both Aeroplan ...
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Not a Glitch! Aeroplan Premium Cabin Awards on Sale

Last Friday I reported that Aeroplan, Air Canada's mileage program, was pricing out business class awards at economy class prices and first class awards at business class prices. I speculated that some sort of IT glitch was behind the "sale" and encouraged you to book now and ask questions later. ...
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Upgrd 91: Airline Mileage Devaluation

In this week's frequent flyer travel podcast we discuss the recent airline news and changes many airline mileage programs including:
US Airways 100% mile bonus is back United and Continental get single operating certicate Delta selling MQM British Airways miles devaluation More fuel ...
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Discounted Aeroplan Premium Cabin Awards Available Now - Book Fast!

UPDATE: Aeroplan confirmed that this promotion is running for select destination for a short period of time. May end at anytime so book now!
While I generally do not like to kick someone while they are down, in this case I am going to make an exception. Afterall, Aeroplan has kicked its mileage ...
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The Long Way Back to Frankfurt (via YVR, HKG, IST)

After a refreshing week away from the office, I am on my way back to Frankfurt today. To spice things up a bit and to take advantage of a great deal Turkish Airlines ran earlier this year on their new Premium Economy class product, my routing is a bit circuitous. No--I will not be flying Los Angeles ...
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Air Canada's Aeroplan Announces Transfer Bonuses: 20 - 25%

 
Just landed in my inbox... Air Canada's Aeroplan just announced a transfer bonus that is live for less than a month. From today, November 21, 2011 until December 12, 2011, Aeroplan members can get bonuses of 20% to 25% on points transferred into their program's miles. Here are the ...

More Fuel Surcharges Coming to Aeroplan

Just days after tacking on fuel surcharges to Lufthansa flights, Aeroplan has decided to share the love:
Fuel surcharges to flight rewards on the following Star Alliance airlines will be effective as of the dates noted below:
November 30th, 2011: Asiana Airlines, Thai Airways ...

Aeroplan Adds Fuel Surcharges to Lufthansa Awards Without Notice

The hits keep on coming for Aeroplan members. First, a devaluation of the award chart in June. That was followed by a recent decision to discontinue booking the domestic legs of business class tickets in first class. Now, arguably the biggest devaluation yet, Aeroplan has begun levying fuel ...
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Aeroplan Points Devalued: No More Domestic First on Business Class Awards

Effective 06 September, two-cabin flights coded as “first class [O]” require three-cabin first class redemption rates when using Air Canada Aeroplan miles.
I discovered the new policy while attempting to book a relatively straightforward award trip for a client traveling to Eastern ...
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Reminder: Aeroplan Award Chart Changes on July 15th

For those of you sitting on Aeroplan miles and considering a trip up to 330 days in the future, it might be wise to get your trip booked before July 15th. On Friday, the many award rates changes and some awards will go up dramatically in price.
For example, right now a first class award from ...
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