I often lament the lackluster service of UA Flight Attendants, but apparently the grass may not be greener on the other side:

Something went very wrong on American Airlines flight 614 from Sacramento to Dallas this Sunday, December 6th. An American Airlines stewardess having an extremely bad day flipped the frak out on a first class passenger for asking for a glass of OJ and gave him a written warning from the captain for, "threatening, intimidating, or interfering with a ...

     photo credit to Flightglobal.com

Discussing overweight passengers is like discussing politics or religion around the Thanksgiving dinner table with family: generally not a good idea.

When I saw the picture above, though, I felt compelled to address the issue. The picture you see was allegedly taken by an American Airlines flight attendant. Since bins are open and people are standing up, it appears it was taken ...

I'm consistently underwhelmed by AA's usage of technological tools to engage with customers. Their twitter and blogosphere presence is virtually nonexistent (with the exception of @AdmiralsClub). Though I find it extremely useful, their website isn't all that eye-popping or user-friendly. And they don't offer a ton of online tools for, well, anything.

So American Airlines bucked their own trend yesterday when they launched a new widget that allows you to find out if your upcoming ...

You're on an airplane. You whip out your laptop to catch up on some work, to watch a movie, or to try out some of that new inflight WiFi. Of course, the second you pull out your computer, you begin doing some math in your head...

"This is a five-hour flight. My laptop battery is at 85%. That means I have about two-and-a-half hours of juice. So if I start using it now, I'll be out of power somewhere over Omaha, at which point I'll be stuck watching the last third of The Time ...

In the comments to a recent post about food (in which I wax philosophical about chili coconut shrimp), Mike and kd5mdk engaged me in a lively (7 comments long!) discussion about steak on domestic airplanes.

My position is that steak on domestic planes is disgusting. It's overcooked, difficult to eat with the not-sharp-enough knife they give you, and is never a decent cut of meat. For all those reasons, the meat tastes crappy and results in an unpleasant eating experience.

Mike ...

I'm on the tail end (sitting in the Admirals Club on the way home) of a long eight-day business trip to Stamford, CT, New Rochelle, NY, and Toronto, ON. So forgive me for the lack of timeliness on this post...

I left LAX on October 31, which happened to be Halloween. Before I go any further, I should provide full disclosure and tell you about my bias. I think Halloween is a stupid holiday. It has no real purpose, and is especially stupid when celebrated by adults. If ...