Overview: An OK (but not great) hotel in Century City
Strengths: Location (if you are in finance or seeing your talent agent), outdoor pool, balconies
Drawbacks: Quality of rooms, level of service, location (if you are not in finance or seeing your talent agent)
Upon arrival at LAX, I decided I was too tired to safely drive a rental car and simply hopped in a cab. (I called Hertz to cancel from the cab – then quickly fell asleep for part of the ride.)
Of course, there was construction on the 405, and several of the exits (including Wilshire eastbound) were closed. After a fair bit of circling in the taxi, we eventually found our way east from the highway.
The Hyatt Century Plaza is located on Avenue of the Stars. I’m not sure how the road got its name, but the road is home to at least one leading talent agency – Creative Artists Agency (CAA) at least. It is not particularly near Hollywood or any of the movie studios that I am aware of.
While efforts are undertaken to keep the public areas of the hotel up-to-date, those areas look from afar to be of better quality than they actually are, and at least my room was simply run-of-the-mill.
The lobby is grand – perhaps quadruple height ceilings, with large pillars throughout. There are an unusual number of sitting areas in the lobby – perhaps owing to some of the types of functions that they have at the hotel.
The reception area was off to the left of the grand portion of the lobby, in an area with a more traditional ceiling height.
The check-in process was reasonably quick but not in any way notable. My platinum Hyatt status wasn’t acknowledged. Thankfully, there was no line upon my arrival (after 10pm) at least. As part of the check-in formalities, I was presented a coupon for a free coffee from the lobby Starbucks. (When I tried to redeem the coupon in the morning, there was a queue of over 20 people – so I passed.)
After I was given my keys, I was told where the lifts were, and I found my way to my room.
My room was clean and reasonably refreshed, but still had some signs of age. One of the first things you see when you enter the room are the closet doors – these were straight from the 1960s. While a small aspect of the room, it set the stage for the room feeling stale (though many parts were recently renovated).
A fridge separate from the minibar.
Circa 1960 closet doors
The rest of the room was fairly spacious and wasn’t too old. [All] rooms at the hotel feature a balcony with chairs, which is a nice feature.
The bathroom had been renovated, but still featured a billowing shower curtain.
I decided to have a beer from the minibar. The minibar was one of the automated varieties, where anything beyond thinking about taking out an item triggered a charge. Of course, once I took out the beer, I could not find a bottle opener anywhere.
A call to room service yielded the information that bottle openers were considered “safety hazards” in the hotel and were only provided upon request. I requested one. I took about 15 minutes to arrive.
Buying something from the minibar is a treat – I don’t buy things from them often – but when I do, I don’t expect to have to wait another 20 minutes to get something I’d reasonably need to actually consume what I’d bought.
I ordered breakfast in the room in the morning. Placing the order was tricky – more difficult than it should have been – due to some language challenges of the person manning the phones. Delivery itself was quick – taking less time than the bottle opener. The meal was reasonably tasty. I ate with the sliding glass doors open and enjoyed a pleasant morning breeze while reading the printed newspaper (versus my normal iPad reading).
Before I left, I visited the courtyard behind the hotel. There was a nice grass area – ideal for events – and a large swimming pool and hot tub. There was also an Equinox gym (access available to hotel guests for a $20 daily fee) in the Century Plaza complex.
I skipped my free coffee (due to the queue) and simply handed my key to a bellman, giving him my room number, as I departed. I had an email copy of my bill within an hour or so of leaving.
I wouldn’t object to staying at this hotel again (and I suspect I will return) – it is a solid three-star-plus trying to be a four-star-minus property - but it wouldn’t be my first choice.
Hyatt Regency Century Plaza
2025 Avenue of the Stars,
Los Angeles, California, USA 90067
Tel: +1 310 228 1234
Fax: +1 310 551 3355
Email: [email protected]