Overview: A strong in-city business hotel with plenty of resort amenities
Strengths: Location, views, facilities, service, dining
From the moment I arrived to the moment that I left, every aspect of my stay at this hotel was perfect.
I arrived at the Four Seasons (located on a choice waterfront lot in Central) via private Mercedes from the airport just after sundown. Two doormen greeted the car as we pulled up to the porte-cochère; one assisted with my door while the other immediately retrieved my luggage from the boot. I was escorted to the front desk by the one doorman while my bags were looked after by the other.
The front desk agent quickly pulled up my booking – commenting on the uniqueness of my Chase Sapphire Preferred card – and had me checked in with my room keys in about a minute. The agent offered for me to leave a business card so they could fill out the personal details on the registration form for me; no need for me to wait there and complete it. I appreciate front office staff which recognizes that a single business traveler from overseas – with a well-worn passport – is probably much more interested in getting to their room than making small talk.
Unfortunately, I was booked via my corporate agent, so I was not able to partake in any FHR, FSPP or Virtuoso benefits at the property. My booking was for a lead-in Peak View room, but I was upgraded to a Harbor View room “due to my loyalty to Four Seasons.” Sadly, I’ve not stayed at too many Four Seasons properties lately; I suspect my stay at FS-Hualalai last year might have been visible in their system. It was a welcome upgrade.
During my brief check-in, the doorman had handed my bags off to a bellman which had them loaded on a trolley to carry them to my room. I was introduced to the bellman, and quickly headed towards the lifts.
Decorated in a contemporary light-Asian motif, the room was in excellent condition. The room was fairly sized for a very expensive market.
The bed was very comfortable – one of the most comfortable in Asia that I’ve been in.
A small welcome amenity from the manager was in the room.
The bathroom was finished with a rich, gold-toned stone. A separate shower stall was next to the tub. No billowing shower curtains here.
My room was on a low floor, but still offered spectacular views of Victoria Harbor and Kowloon.
I used the laundry (fee) and shoe shine (complimentary) services at the hotel. The attention to detail given to both services was of the highest standards.
The hotel has a very nice low-rise roof-top pool complex. There were two separate pools, and two hot tubs. There were also small canals in the walkways, perhaps 4 inches deep, also filled with water. I did not ask what these were for, but I suspect in the days in the summer, the roof would get quite hot and they could offer a cooling respite for feet otherwise getting scorched on the roof. They have a pool-side bar and restaurant on this level. I ordered a fresh fruit smoothie during my evening swim; it was very good. A late night swim was a nice way to unwind after a tough day of relaxing at Trisara and the business class flight up from Phuket. ;)
The hotel is one of the few Four Seasons properties with a Club lounge. Located on the 45th floor, their Club is open 24 hours a day. I did not have Club access, nor did I inquire about adding it to my room. The cost to add club access to a regular room is HKD1,200 (about US$150) for one person or two people, and is complimentary for most suites. For two people, particularly if you need pressing (which is included with Club access), this math could pencil out reasonably well.
This hotel is tied with the Mandarin Oriental in New York for what I believe to be the most three-starred restaurants in a single hotel – two each. Both Caprice (French) and Lung King Heen (Cantonese) offer exquisite menus.
My dining at the property was limited to breakfast at The Lounge, a full-service restaurant in the lobby. Everything was very good and the service quite attentive.
Check-out was also quite efficient. My bill was accurate.
After I checked out, I asked the bellman to hold my bags for a few minutes. I went partially up the grand staircase in the lobby to take a few photographs. As soon as I began snapping photos of the lobby, a security guard made a bee-line across the lobby. He came up the steps and firmly but politely asked me to stop taking interior photos. He said guests valued their privacy. This was the first time that this shutterbug had been asked to stop taking photos in a public place. The way the guard handled the situation was extremely professional. He said I was welcome to take pictures of the harbor if I desired.
My driver for the day was waiting in front of the hotel. The bellman had lined up my bags with my driver while I was taking pictures. When I got to the front door, my bags were in the boot of the car, with the boot open and ready for my inspection.
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Hong Kong has many fine properties – it is perhaps one of the strongest hotel markets in the world. I have not been to all of Hong Kong’s deluxe properties to be able to say that the Four Seasons is the best, but I’d have no hesitation whatsoever to return in the future. In fact, I’d probably need a little convincing to trade away next time! Without question, the Four Seasons Hong Kong should be considered one of the top in-city hotels in the world.
Four Seasons Hong Kong
8 Finance Street, Central
Hong Kong, China SAR
Tel. (852) 3196-8888 Fax. (852) 3196-8899