This is not another post attacking SHARES, United's Passenger Service System (PSS). But it is a reminder that the system still has kinks in it, some of which should cause United far greater concern than the many upgrade irregularities that have been reported.

Take a look at this story.

I was trying to buy a last-minute flight, shopping around to get a reasonable price. I had several tabs open to various airlines, and was searching on and off for a few hours. I finally made a ...

Have you ever had a flight attendant from hell who turned out to be an angel in disguise?  I did on a recent United Airlines flight. Kind of.

I was flying from Los Angeles to Philadelphia on a recent Sunday night redeye. It was an A319 with only eight first class seats and as I settled into my seat, my first impression was the scowl on the face of the purser standing in the galley.

The lady next to me in row one had a purse in her lap and our first interaction with the FA ...

Last week I shared about my decision to redirect much of my travel to American Airlines this fall. That remains my goal, but I quickly realized today that old habits die hard.

I had a United e-certificate set to expire and was looking for a flight to use it on. Many destinations were running through my mind--Toronto? Cancun? Lima? Maui? Ultimately, I decided on a more practical trip--my Thanksgiving trip home from Philadelphia.

Off to ITA Software, where I ran my search, and ...

Many are up in arms over recent comments about certain MileagePlus elite members made by United Airlines CFO John Rainey at the Bank of America Merrill Lynch Global Transportation Conference last Thursday. I am yawning. While not very savvy, his statements were not at all a surprise.

We had certain groups in this program that were over-entitled if you will. And now we’ve re-aligned the benefits of that program with what the customers and program participants are actually ...

Matthew wrote a great post a couple days ago about how he'll be making the jump to American Airlines for the rest of the year.

His primary reason for switching includes the following:

Frustration with United's IT System Integration More (8 on AA v. 2 on UA) Systemwide Upgrades with the Ability to be Used on Any Fare (United requires at least a W fare) Better Likelihood of Clearing with Domestic Upgrades Being Overall Slighty Disgrgruntled ...

17 May 2012

My Dear Colleagues from Continental Airlines,

A simple question for you: what is wrong? What is it that is truly bothering you?

I have been a steady United Airlines customer since 2004 and I grew to love the airline. I also have flown Continental Airlines going back to your SkyTeam days, when I used to receive complimentary upgrades by virtue of my Northwest Airlines Platinum Status.

Like many of you, I was skeptical about the merger. I thought life ...