My wife spent the past few days in Florida visiting family, and was scheduled to return to LAX today, FLL-DFW-LAX. Her itinerary had her on flight 697 from FLL to DFW.

When she got to the airport today, she found that flight 697 had a pretty long mechanical delay. At the Priority AAccess check-in counter, the AAgent immediately rebooked her on a non-stop MIA-LAX flight and arranged to get her on a shuttle (paid for by AA) to MIA. My wife didn't ask for this to happen. She did indeed ...