
Steven Slater was already having a bad day. He had just landed at JFK from Pittsburgh a tad late and his passengers were restless. One even got up to fetch her hand baggage while the aircraft was still on its way to the gate. Slater told the woman to sit down, but she just ignored him. More forcefully, he told her to leave the carry-on bag in the overhead bin and to immediately be seated.
She continued to flout his instructions, so he got up to confront her. As he neared her seat, she ...
