I had the misfortune of traveling on United Airlines for the first time after the “new” combined UA/CO system was put in place. I have been reading post on United’s facebook page, flyer talk and mainstream media about all the issues United was having with this “new” system. Reports of just poor customer service, odd things happing online, upgrades not clearing, massive delays and other issues just to name a few. I have been a loyal 1k with United for years and ...

I had a domestic flight on Air Canada flight where I experienced simple but effective compensation in response to a delay.

I arrived at the gate just before boarding was scheduled to begin.  Boarding time came and went, and finally the agent announced that we were waiting for a disabled passenger to be offloaded from the previous flight before boarding could begin.  Once that passenger deplaned, the cleaners had to get on board.  Then boarding began, and as Murphy's Law ...

I'm writing this post on my MacBook Air from the tarmac in Oakland. We're plopped in one of Delta's finest CRJ200 regional jets. That's sarcasm, if you couldn't tell.

If your first reaction is, "Delta flies from Oakland to Los Angeles??" you're in good company. I had no idea until I booked it. We're flying down to LA for the long weekend, and my go-to flights are out of SFO, but the Delta OAK-LAX flight was only $60... plus, we're going to be ...

My flight out of Houston was delayed several hours by a fog so dense it made the morning drive look like the funk from a Stephen King movie. By the time we boarded, I already knew I would miss the last ferry over to Utila, my island destination near the Honduran coast. I would be stranded, alone on Roatan island for the night. The thing is, I didn't mind. There was something magical happening on the plane. I can't speak for the rest of the passengers, but our three tiny first class rows must ...

On Saturday, Lufthansa (LH) 104 from FRA to MUC had a mechanical, it was a problem with the breaking system. It was clear the flight would not be taking off on time as the tire was being removed at gate A1. It was a very cool view of the side of the A321, and I watched in amazement how Lufthansa technic was quick to deal with the problem. The gate agents who already got to know me as the printed my 4 boarding passes for the day (FRA-MUC/MUC-IAD/IAD-DEN/DEN-SEA), walked up to me and informed ...

My wife spent the past few days in Florida visiting family, and was scheduled to return to LAX today, FLL-DFW-LAX. Her itinerary had her on flight 697 from FLL to DFW.

When she got to the airport today, she found that flight 697 had a pretty long mechanical delay. At the Priority AAccess check-in counter, the AAgent immediately rebooked her on a non-stop MIA-LAX flight and arranged to get her on a shuttle (paid for by AA) to MIA. My wife didn't ask for this to happen. She did indeed ...