Being a flight attendant can often be a thankless job. We do our best to rearrange bags so that your precious gifts won't have to be sent to baggage claim at Christmas.  We ask people to switch seats during the already hectic boarding process so that your 5 year old doesn't have to sit with a stranger.  We are smiling (sometimes) after a 14 hour day, complete with delays & cancelations, and no time to get off the airplane all day to use a real bathroom, and greet you with a warm ...

One of the exciting things about traveling on the last day of a holiday is the various issues that can pop up.  I actually encountered one today when I wanted to get a 30 day Admirals Club pass when I entered the club in Toronto (With the amount of travel I have in the next month, a 30 day membership is a reasonable fee to pay).  The computer network decided to crash just as I arrived.  Fortunately, the agent was wonderful.  At first he told me to head on in, and relax ...

A big thank you to all our listeners for helping us make it to this little milestone! In Episode 20 our flight attendant panelists discuss:

Flying mental health including an incident with JetBlueFlight attendant strikes at British Airways and American AirlinesA bizarre on board assault of a flight attendantAbandoned passengers on United Airlines, twice as discussed on Matthew's travel blog.and special passengers

Please take our survey so we can cover topics you want ...

Warning: Possible spoilers! (???)

This Sunday CBS is airing the 16th edition of The Amazing Race. As you may know contestants race around the world performing tasks and trying to reach the finish line, in each stage, before everyone else. The last team at each stop is eliminated until only one team remains.

Back in November there were several film crews and some brightly dressed contestants for this show transiting LAX. When the JFK flight was delayed about 90 ...

Following on from Josh's post about old school airlines failing at new media customer service, Continental really dropped the ball. TV's Craig Ferguson had a funny monologue this week regarding "volunteering" for a bump. Let's just say he doesn't get as excited about bumps as Matthew does.

 

 

Lets start here: I have mentioned in the past that I've noticed AA flight attendants providing better service to celebrities sitting in first or business class than they provide to regular folks sitting in the same class of service. In other words, the FAs fawn over the celebrity ("Oh Keanu, let me get you another chainti...") and ignore the rest of their customers who also deserve hot nuts and frequently-refilled beverages.

But I disagree with NY Times columnist ...