You can read part one of my multi part trip report about my debacle on “The Worlds Leading Airline” United. Here

Now as we arrive in the Z gate area of Frankfurt airport I see a sea of people ahead of me, you can hear yelling and crying. I walk right into the mess and to my dismay it is right at my gate for my SFO flight. I was then approached by some contracted security person for UNITED that I recognize from past flights. This person was not with UA or LH but a ...

I had the misfortune of traveling on United Airlines for the first time after the “new” combined UA/CO system was put in place. I have been reading post on United’s facebook page, flyer talk and mainstream media about all the issues United was having with this “new” system. Reports of just poor customer service, odd things happing online, upgrades not clearing, massive delays and other issues just to name a few. I have been a loyal 1k with United for years and ...

I had a domestic flight on Air Canada flight where I experienced simple but effective compensation in response to a delay.

I arrived at the gate just before boarding was scheduled to begin.  Boarding time came and went, and finally the agent announced that we were waiting for a disabled passenger to be offloaded from the previous flight before boarding could begin.  Once that passenger deplaned, the cleaners had to get on board.  Then boarding began, and as Murphy's Law ...

Being a flight attendant can often be a thankless job. We do our best to rearrange bags so that your precious gifts won't have to be sent to baggage claim at Christmas.  We ask people to switch seats during the already hectic boarding process so that your 5 year old doesn't have to sit with a stranger.  We are smiling (sometimes) after a 14 hour day, complete with delays & cancelations, and no time to get off the airplane all day to use a real bathroom, and greet you with a warm ...

One of the exciting things about traveling on the last day of a holiday is the various issues that can pop up.  I actually encountered one today when I wanted to get a 30 day Admirals Club pass when I entered the club in Toronto (With the amount of travel I have in the next month, a 30 day membership is a reasonable fee to pay).  The computer network decided to crash just as I arrived.  Fortunately, the agent was wonderful.  At first he told me to head on in, and relax ...

A big thank you to all our listeners for helping us make it to this little milestone! In Episode 20 our flight attendant panelists discuss:

Flying mental health including an incident with JetBlue Flight attendant strikes at British Airways and American Airlines A bizarre on board assault of a flight attendant Abandoned passengers on United Airlines, twice as discussed on Matthew's travel blog. and special passengers

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