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United E-Certs Now Valid on Continental Flights!

Although United has cut back on compensation, recently halving the amount offered for service issues on domestic flights, they remain the most generous legacy carrier in the United States when it comes to making amends. I anticipate that will change under CEO Jeff Smisek's leadership, but for now a burnt out overhead reading light or inoperative audio system will net a 1K member a $100 voucher or 9,000 award miles on most domestic flights or $200 on a p.s. or overseas flight.

Up until today, these e-certificates could only be redeemed for tickets wholly on United or United Express operated flights. Now, the e-certs (which unlike arduous paper vouchers can quickly be redeemed on united.com) are good for Continental flights as well:

Well done, United.

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Comments

Awesome news & thanks for posting. Also, fyi, just this morning I entered an appreciation card online for an audio issue on my p.s. flight from this past weekend & received $200. I was surprised it didn't go down to $100 yet!

@Darren: Thanks for that valuable data point!

I was disappointed to find that the above is only true of CO-operated flights that have a UA-codeshare/UA flight number. I called web support and not only did they manually apply the vouchers ("as a one-time courtesy because you are a valued Premier member") but they also stuck my companion and I on the same PNR, a very pleasant first for me! The baggage savings are terrific since we're connecting to international flights, as she has no status.

#4
Miranda November 29, 2011 at 06:26 pm

I tried using my United e-certificate with continental and it was rejected. I called continental customer service and was told that they wouldn't allow me to use my united certificate, that there were no exceptions, and that only continetal's certificates could be used with both united and continental.

#5
Nick November 30, 2011 at 12:18 am

@Miranda, you have to book it on United.com. There the flights will show up as e-certificate compatible. It has nothing to do with Continental customer service, but how it is coded into .bomb.

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