Passengers Steal Baby Strollers at London Gatwick

One of the things I love about Frankfurt Airport is that Lufthansa has coffee stations set up around many of its gates -- areas which offer complimentary self-serve coffee, tea, or hot chocolate. Not to denigrate other cultures, but it just shocks me to see these stations orderly, clean, and still ...

U.S. Secretary of State Rescued by United Airlines


It is not just us hoi polloi that run into mechanical delays that foul up our schedules and cause us to shift travel plans…it even happens to the Secretary of State of the USA.
Sec. John Kerry has been on a whirlwind tour on his Air Force Boeing 757 in the last several days. ...

A New Problem for Malaysia Airlines

In light of two deadly crashes and the questionable handling of each incident, beleaguered Malaysia Airlines faces an uncertain road ahead. The state-run carrier is 70% government owned and the privately-held 30% will soon be acquired by the government. MH will be de-listed and a restructuring ...
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The US Airways Dividend Miles Tax Game

While charging fraudulent "government" taxes on Dividend Miles transfers appears to be a nefarious policy choice by US Airways, another equally distressing issue is just as concerning -- agent incompetence may mean you pay a lot more taxes on your US Airways award trip than you should.
The ...
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Air India: Rats on a Plane

Despite my love of German autos, I do not own one and instead use public transportation daily in Frankfurt. While the system is great for getting just about anywhere in town (and indeed, in the country), the underground stations have a serious rodent problem - it is not uncommon to be waiting for ...
5 Comments

United Loosens Award Routing Rules Between North America and Africa

Fearing that United Airlines had further tightened up award routing rules to Asia based on a new and restrictive revision of the fine print, I warned in May that if enforced, United's draconian new routing rules would mark a stealth devaluation of the MileagePlus program. Though the new rules ...
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A Comprehensive Worldwide Guide to Tipping

In celebration of my recent birthday, Heidi and I spent the weekend in Vienna, Austria. More on that in future posts including a great stay at the brand new Park Hyatt Vienna, but I once again encountered a problem that I have faced often in the 100+ countries I have visited - to tip or not to tip, ...
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Onboard Photos: The Hidden Hypocrisy in United's New Safety Video

Another passenger was thrown off a United Airlines flight yesterday for taking pictures. 
Full details here, but here's my summary: Passenger is on a flight from Austin to Denver. He has top-tier status with United and is a million-miler flyer, so he has witnessed the politics between ...
6 Comments

Air France/KLM FlyingBlue Promo Awards for October & November 2014

I have highlighted the value of Air France/KLM Flying Blue Promo Awards on many occasions, though the latest promotion illustrates the deal is not what it once was. With no discounted business class redemption this time around, the value proposition is less, but there are a few economy ...

U.S. House Shamefully Passes Transparent Airfares Act of 2014

In a bipartisan vote yesterday, the U.S. House of Representatives passed the Transparent Airfares Act of 2014 which would roll back 2012 legislation requiring that the full fare be displayed at all steps of the airline ticket booking processing. We've had this discussion before, so there is no ...
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New (Humorous) United Airlines Safety Video!

United Airlines has introduced a new safety video that for the first time incorporates some levity into what has been a serious, humorless public service announcement for at least the last two decades.

The video is not over the top like Air New Zealand's many send ups, but does ...
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Always Check: First Class for the Price of Economy Class

A client in Los Angeles called me this morning saying he had an emergency meeting in Miami on Monday morning and needed a ticket to Miami tomorrow afternoon or evening, returning Monday night.
I noted immediately that AA or DL would be best for non-stop service and priced out an itinerary ...
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Airplane Feet Etiquette

I could never become a medical doctor because blood makes me squeamish. That's about it, though - most things do not bother me. Except bare feet. I don't know how those people with permanently dirt-stained, calloused feet can stand it: I hate to even take my socks off and avoid beaches like the ...
16 Comments

Scam Artists Claim I am in a German Prison to Extort My Grandma

Imagine you are 88 years old and your grandson and his new wife live in Germany. You have not seen him in a couple months and know that he is a good boy, but his idea of fun is vacationing in Iran or Afghanistan. 
One morning you receive a call from a man who identifies himself ...
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Winner of the Rimowa Amenity Kit Contest

It has been a very busy day with a totally unexpected (and frankly grotesque) surprise. All I will say now is check back tomorrow - wait till you read what happened today.

And on that happy note, I am pleased to announce that Giovanni has won the Rimowa EVA amenity kit. Giovanni, look for my e-mail and based on your .it address, looks like I'll be sending it to Italy!

I have a United Airlines special edition amenity kit that I will be giving away next week and perhaps there are some additional amenity kits in my garage full of them (I wish I was joking...) that can be future contest prizes.

Last Day to Enter! Rimowa Amenity Kit Contest

Just a reminder that today is your last day to enter to win a free Rimowa Amenity Kit from EVA. The contest ends about 24 hours from now, at 23:59 CET on 21 July 2014.

I'm a huge fan of Rimowa and the Rimowa amenity kits offered by EVA in business class and ANA, Luftahansa, and Thai in ...
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Reflections on World War and Crashed Airliners

100 years ago, Serbian rebels dreaming of changed political boundaries assassinated Archduke Franz Ferdinand, heir to the Austro-Hungarian throne, in Sarajevo. The initial response was muted, but three weeks later, Austria-Hungary responded forcefully by issuing an ultimatum to Serbia essentially ...
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Breaking: Malaysia Airlines 777 Shot Down Over Ukraine

A Malaysia Airlines Boeing 777-200 enroute from Amsterdam to Kuala Lumpur has been shot down by a ground-to-air missile over eastern Ukraine. All 298 passengers/crew onboard are believed to be dead.
As Malaysian continues its struggle over the still-unsolved mystery of the disappearance of ...
6 Comments