American Airlines Won’t Proactively Waive Telephone Booking Fee


American Airlines has a number of award partners that are not bookable on aa.com. A call to AA Reservations is necessary to book this space and reservations made over the phone carry a $40 booking fee. This fee was traditionally unavoidable, but after the US Airways merger AA stopped ...

SAS Releases Business Class Award Space

One of the more elusive airlines to obtain premium cabin award space on is SAS, the flag carrier of Norway, Sweden, and Denmark. The carrier has an impressive new business class product, but releases very little transatlantic award space. Until now. Whether a change in policy or a temporary ...

Big Metal Bird: A New Show About United Airlines


United Airlines has introduced a new in-house show "that takes you inside how we get up in the air and down to business" called Big Metal Bird. The 3-4 minute program is lighthearted but instructive at the same time, explaining how United works and serving as a great marketing tool for the ...
3 Comments

Final Hours to Book Aeroplan Awards Before Next Devaluation


With five hours left before closing time at midnight ET, this is your last chance to take advantage of the current Aeroplan redemption chart before new rates kick in tomorrow. If you're going to Europe in the next year and have American Express points, it's still not too late to take ...

Using American Airlines Miles to Book oneworld Premium Economy?

Premium Economy is coming to American Airlines and many AA frequent flyers are rightfully concerned about what this will mean for upgrades – will systemwide upgrades only be eligible for upgrades from Economy to Premium Economy? We will soon find out (once AA figures it out themselves), but if ...

Dealing with Obnoxious Hotel Guests

My wife and I were at the Hyatt Regency in Newport Beach over the weekend for FTU – where it was great to meet many of you. If you saw me on Sunday, though, you would have noticed some bags under my eyes from a sleepless night on Saturday. Blame my neighbors two doors down.
We were up ...
2 Comments

United Will End Dubai Service on 23 January 2016, Blames Emirates and Etihad

When I wrote that United's departure from Kuwait City was predicated upon expulsion by the Kuwaiti government, my insider source also mentioned offhandedly that Dubai would be shut down soon after because of stiff competition from Emirates. With United denying my scoop, I took the Dubai ...
1 Comment

United is Bringing Free Snacks Back to Economy Class!


United Airlines is bringing back complimentary snacks back to economy class on flights within North and Latin America beginning in February 2016 and it will be more than pretzels! Building on news that illy coffee will be brewed onboard and in United Clubs, United will add a "savory mix" of ...
1 Comment

FAQs: Premium Economy on American Airlines


American Airlines announced a new Premium Economy product today, becoming the first U.S. carrier to offer an economy product that is truly more than just extra legroom.
Q: What is the difference between Premium Economy and Economy?
A: Premium Economy will feature:
A spacious ...
3 Comments

New British Airways Award Search Interface

British Airways Executive Club has again updated the interface of its award search engine, though functionally the tool remains unchanged. The only advantage to the new search tool is a more prominent display of which travel days are "peak" and which are "off-peak".


British Airways ...

Final Hours to Transfer Chase Points to Amtrak

In just a few hours, the ability to transfer Chase Ultimate Rewards points to Amtrak Guest Rewards will no longer be possible. If you are considering an Amtrak redemption in the coming months, now is the final call to move your points over.
Amtrak is transforming its loyalty program in January ...
1 Comment

Will United Airlines' Million Miler Program Go From Best to Worst?


United Airlines has a pretty sweet Million Miler program right now -- 

Compared to American and Delta, it is quite generous (with lifetime Star Alliance Gold status at 1MM for the member and a companion) but perhaps that is the problem -- too generous to last...
Someone on ...
7 Comments

United Quietly Eliminates Award Holds and Why It Matters


United Airlines rolled out a new website earlier this year that offered customers the ability to hold award space if they had insufficient miles, a tremendously helpful feature to eliminate the risk of buying or transferring miles. Despite assurances from new CEO Oscar Munoz that "I will ...
10 Comments

A Suggested Revision to "These Germans" Lufthansa Commercial

Lufthansa has a great commercial poking a bit of fun at the stereotypical German character trait of punctuality in a way that effectively sells the brand--

But seeing that Lufthansa has dealt with more than a dozen strikes over the last year, perhaps that commercial should include ...
2 Comments

A Thanksgiving Resolution


nce upon a time there was a boy who loved to fly around the world using his miles and points. Around the globe he flew, visiting the far corners of the world; meeting new people and surveying new lands.
The boy grew into a man and his eyes were opened to the world around him, to the ...

Ordering Emirates Chauffeur Service Less Than 48 Hours Prior to Travel


One of the great benefits of flying business or first class on Emirates is the ability to order complimentary chauffeur service to take you to and from the airport. This service is available at both your origin and destination and can be arranged online (under "manage a booking") up to 48 ...
1 Comment

Brussels Shuts Down and State Department Travel Warning

Brussels is essentially shut down for a third day -- public transportation has ground to a standstill, shops are closed, and tanks roll down empty boulevards. Parisians look around each corner furtively, with images of carnage permanently ingrained and a state of emergency reflected in ...
4 Comments

Hilarious United Airlines Holiday Video

Thanksgiving is just around the corner and Christmas is not too far off. United is getting a jump start on the holidays this year with a video that is both hilarious and touching:

Seriously, I love this video. I think these sorts of scenes around the dinner table are something that many of us can relate to and I love the safety video spoof, which is actually far better than United's current new safety video. The video will be shown after the safety video on flights now through the end of December.

1 Comment