Should He Be Banned from Flying United?

Here's the story -- a man is involved in a near-death plane accident on a private jet and suffers from PTSD. He also happens to be a frequent United flyer, a 2-million-miler Global Services member. Going forward, whenever he flies he books a corresponding award ticket for his wife. On the day of ...

Guam Demands United Airlines Improve Service

Attorneys General from Guam and the Commonwealth of the Northern Mariana Islands have sent a letter to United Interim CEO Brett Hart demanding onboard service improvements including the return of free inflgiht meals and a second free checked bag on United's non-stop service between Guam and ...

United CEO Oscar Munoz Will Return Next Year

Hobbled United CEO Oscar Munoz is on the mend. After replacing disgraced CEO Jeff Smisek, Munoz promised big changes to United but quickly suffered a heart attack, forcing United to name Brett Hart as Interim CEO. For weeks we have heard nothing about Munoz's medical condition, leaving us ...

5 Ways to Beat the Upcoming Lufthansa Strike

Lufthansa cabin crews are preparing to strike from November 6-13, 2015 over proposed cuts to pension and retirement benefits. The planned walkout could result in significant flight cancellations to both European and intercontinental destinations. Strikes are never a walk in the park, but ...

The Elegant Simplicity of Cathay Pacific's New Livery

Airlines update their livery from time to time, often when the brand is in need of a similar refresh. For Cathay Pacific, flag carrier of Hong Kong, the brand is respected, financial are stable, and there has been no major disasters, mergers or other events that might prompt fundamental changes. ...

Rumor: United Will Charge to Gate Check Excess Carry-on Bags

Checked baggage fees are here to stay and checking a bag remains an unattractive option -- who wants to stand around a baggage carousel or risk losing your valuables when you can keep your bags with you onboard? That lethal duo has led to a proliferation of carry-on baggage over the last ...

American Airlines Passenger Goes on 9/11 Rant, Claims to Have Gun

Nothing like a crazy passenger to disturb an otherwise mundane transcon flight.
An American Airlines flight from LA to Philadelphia was forced to divert to Phoenix after a man who had probably been listening to Alex Jones too much elected to go on a rant about how 9/11 was an inside job ...

What American Giveth, United Taketh Away

American Airlines recently made "to go" coffee cups available throughout most of its lounge network, adding value by helping members save time and avoid the cost and hassle of waiting in crowded coffee lines in airport concourses. Delta and Alaska also have to-go cups and United Airlines did ...

British Airways Stabs USA Travelers in the Back in Latest Cutback

British Airways should be ashamed of itself -- truly ashamed.
Every carrier has sweet spots on its award chart and we all knew that one of the great bright spots of the Executive Club award chart was 4,5000 miles for shorthaul redemptions of flights under 650 miles. That somehow survived ...

Why I Am Opposed to Hyatt - Starwood Merger

Let's be clear -- when was the last time a merger was actually beneficial to customers on the loyalty front? Northwest and Delta merged, and we lost a great Northwest loyalty program and website. The new carrier took the worst elements of both programs and benefits continue to erode. United ...
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Onboard Video from the Final United p.s. Flight from JFK

This will be my last post on United Airlines leaving JFK airport, but I wanted to bring your attention to the photo above and video below that was posted by Flyertalk member Phil Level on Facebook. You have to love the Airplane! reference:

Grammar error in the picture ...

A Review of My First and Last United p.s. Flights from JFK

Yesterday I wrote about the new challenges on the horizon for United employees at JFK. In the story, I shared a couple pictures of my first and last p.s. flights on United at JFK. Here's a brief trip report of both those journeys.
First United p.s. Trip - September 20, 2005
I had just ...

United JFK Employees Say Goodbye to Home, Hello to Uncertainty

A United Club agent pauses between welcoming guests to steal a furtive glance toward a pair of Japanese dragon statues on the adjacent wall, one of the last remnants of United’s heyday at JFK.  She has been with United for 37 years and now finds herself squeezed out of the airport ...

Pictures: Saying Goodbye to United Airlines at JFK

The final United Airlines flight at John F. Kennedy International Airport just took off for Los Angeles, ending a storied era for United. Today you can view a selection of pictures I recently took around Terminal 7, United’s now former home at JFK. They are set in black and white to mark the ...

Kuwaiti Government Expels United Airlines from Kuwait

United Airlines has announced it will suspend service to Kuwait City and Bahrain on January 13, 2016.
I’ve flown the route twice and the plane was half full both times (and with only about 50 passengers the one time I continued on to Bahrain). The U.S. continues to scale down its presence ...

Dublin - Los Angeles Award Space on Aer Lingus

Aer Lingus announced new service to Los Angeles starting in May 2016 earlier this week and award space has now been loaded -- but don't be fooled by, which is showing a lot of business class space that is not bookable.
Login to right now and you will see a ton ...

Why is Uber Still Not Available at LAX?

Despite promises from city officials that we'd have UberX and Lyft at Los Angeles International Airport this summer, it is now autumn ad we are still waiting. The reason? Bureaucratic paperwork and a lawsuit.
The LA Times reports--
As in other parts of the United States where the ...

Aer Lingus Adds Flights to Los Angeles, Newark, and Hartford

Aer Lingus is accelerating its international expansion with newly announced service to Los Angeles, Newark, and Hartford in 2016.
New USA Routes Propel Aer Lingus International Expansion
Thus far, we only have details about the Los Angeles route, which will operate five days per week ...

A Familiar Face on United Airlines

Prior to departure on a recent redeye to Washington Dulles, an LAX gate agent came onboard toward the end of boarding to check on overhead bin space. As usual, the bins were full.
A late-boarding Ethiopian family of four, each with a large carry-on item, attempted to find overhead bin space, ...
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