Back in November I posted about an incident I had with US Airways and the initial follow-up. 

Having made no progress with the "normal" channels, I decided to escalate and sent an email to John Romantic, Director of Customer Service.  A few hours later I was contacted by someone from his office, lets call her Jenn.

In speaking to Jenn, she informed me of what had gone on with my itinerary.

I book an itinerary on ...

 

Regular listeners of the podcast know that there is no love lost with US Airways.  For any number of reasons there are valid reasons for it but against my better judgement I decided to give them a try for a mileage run this past weekend.

My run this weekend started in Chicago and the destination was Spokane.  The routing I purchased was Chicago->Phoenix->Spokane->Phoenix->San Francisco->United.  When I purchased the ...