Jamieonpieces of reese

Review of Aloft Downtown Dallas

 Aloft Downtown Dallas

When you enter Aloft you are greeted by a chic colorful environment. While the design is simplistic, the amenities and experience are not. This brand of hotels seems to attract younger business travelers; straying from your typical hotel experience. If you check-in at night you might mistake it for a club with the low lighting, loud music, and laughing patrons lounging on couches or playing pool.  I’m not sure whether this is a selling point or not, but it’s the only hotel where I enjoy convening at the bar after a long day. They have a beautiful outdoor pool (most locations use salt water) and workout room to release some stress. My only complaint is the pool is completely covered by a clear awning so you aren’t able to sunbathe. Another great aspect of Aloft is they have a 24-hour food area called re:fuel. It’s stocked with edible food to satisfy any appetite at affordable prices.
Guest Room
I have experienced both the basic guest room and suites (where available), but these place takes the cake. The first room of the suite is designed for productively with a desk, flat screen TV, and all the outlets and adapters you will ever need. There is no natural light and the floor lamp was hardly enough for me to see my computer keyboard so I couldn’t take advantage of this room. Next you walk past the bathroom into the bedroom. The shower has a glass door and an opposing translucent glass wall facing the bedroom for your guests’ to creepily watch you bathe. My suite included a queen bed and lounge area with a swiveling flat screen TV defining the two spaces. The icing on the cake was the six feet windows spanning the length of the room facing Dallas’ government center. The rooms have a genuine loft feel with exposed brick, vents, etc. The only drawback was the internet. Wired or wireless it was extremely slow, like kilobytes per second slow, so bring your aircard!
Service
Aloft is the lone exception to my perfect customer service track record at this Starwood brand. The staff was young and inexperienced leaving me to troubleshoot issues on my own. If this property is going to attract elite SPG members they need to step up the service. The redeeming factor was awesome bartenders at the w xyz bar!
Location
I will make this short and sweet. This hotel is not in a great part of downtown. There is no “great” part of downtown Dallas. Dallas hotspots are uptown and the suburbs. Although there are better Starwood properties in downtown like the W and Joule; Aloft gets the job done at a reasonable rate. Oh and they provide free parking, which is a huge selling point for a downtown hotel.
Overall
This is the nicest Aloft I have been to so far at a great value. It would be perfect if they took the awning off the pool and hired friendlier employees. Aloft is the best Starwood hotel to find the younger business travelers!
1033 Young Street Dallas, Texas 75202
Phone: (214) 761-0000
www.aloftdallasdowntown.com

Comments

#1
Nick April 21, 2011 at 10:01 pm

Definitely nicer than the Aloft Charleston I stayed at a couple of years ago. If there were more Aloft properties, I would seriously consider focusing on SPG.

#2
Jamie April 22, 2011 at 08:20 am

They are planning to open a lot more properties this year!

#3
Brad April 22, 2011 at 10:35 am

Nice review Jamie. I have an Aloft review of my own in the works, but you set the bar pretty high. This Dallas property looks really nice.

Curious about the suite...did you pay for that, or were upgraded due to status? I've never been upgraded at an Aloft.

#4
Jamie April 22, 2011 at 11:26 am

I was upgraded because of my status. Not all of the properties have suites so I was surprised to get upgraded.

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