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The Department of Transportation seems to have taken some action over the incident in August when 47 passengers were stranded on a tarmac in Rochester, Minn. after the...
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I'm consistently underwhelmed by AA's usage of technological tools to engage with customers. Their twitter and blogosphere presence is virtually nonexistent (with the exception ...
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A few weeks ago, I got serious about my hotel status and did a "fast track to Gold" challenge with Hilton Honors. (You can find my post about it here.)
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You're on an airplane. You whip out your laptop to catch up on some work, to watch a movie, or to try out some of that new inflight WiFi. Of course, the second you pull out your...
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Recently, I've been asking myself, "What kind of professional behavior should we expect from pilots?" My wife, who is in her sixth-and-thank-God-last year of rabbin...
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In the comments to a recent post about food (in which I wax philosophical about chili coconut shrimp), Mike and kd5mdk engaged me in a lively (7 comments long!) discussion about...
