The Department of Transportation seems to have taken some action over the incident in August when 47 passengers were stranded on a tarmac in Rochester, Minn. after the...

I'm consistently underwhelmed by AA's usage of technological tools to engage with customers. Their twitter and blogosphere presence is virtually nonexistent (with the exception ...

A few weeks ago, I got serious about my hotel status and did a "fast track to Gold" challenge with Hilton Honors. (You can find my post about it here.)

You're on an airplane. You whip out your laptop to catch up on some work, to watch a movie, or to try out some of that new inflight WiFi. Of course, the second you pull out your...

Recently, I've been asking myself, "What kind of professional behavior should we expect from pilots?"My wife, who is in her sixth-and-thank-God-last year of rabbin...

In the comments to a recent post about food (in which I wax philosophical about chili coconut shrimp), Mike and kd5mdk engaged me in a lively (7 comments long!) discussion about...