On Thursday afternoon, United's Aaron Goldberg posted on FlyerTalk that United would be removing the ability to view Singapore Airlines award space.
I wanted to give you an early heads up about an upcoming change to the Star partner award availability you see displayed online. Singapore Airlines and United have agreed to remove Singapore Airlines inventory from our award flight search results on united.com and on the United Mobile App. This will take effect starting tomorrow, December 13, You will still to be able to book and change award reservations involving Singapore Airlines by calling our reservations lines.
Please let me know if you have any clarifying questions, and I’ll do my best to answer them.
Sr. Manager - Customer Experience Planning
For the last few years, Singapore has not released premium cabin redemption space to their Star Alliance partners, with the exception of some intra-asia routes, so this change is not as big as the drastic devaluation of MileagePlus that was announced in November.
To redeem United miles for Singapore flights, you can either visit the ANA Tool, AeroPlan, or LifeMiles to search for space, and then call United with the flight information. If you do not hold Platinum, 1K, or Global Services status with United, you must pay the $25 booking fee.
I find the ANA Tool to be the easiest search tool to use, as they not only show all of the Star Alliance partners, but they also include non-alliance partners Air Macau, Hawaiian, and Jet Airways. ANA is also quite useful to verify if Lufthansa First Class space showing on United is real or phantom award space.
Searching for Star Alliance Space with ANA
Using the link above, you must create an account with the ANA Mileage Club before searching for space. Once the account is created, you can easily search for space, provided you have miles in your account. If you don't have any miles, the Star Alliance & Single Airline options will be greyed out. Clicking ANA Flight Awards, entering two cities such as SFO-NRT and searching should show the Star Alliance button at the bottom of the search results window.
If you do have miles in your account, the website will display all available options.
Click Star Alliance Members Airlines, or Single Airline.
ANA Tool Search Results
Once you have found the flights that you wish to take, write down the flight information and call United. By providing the agent with the city pairs, flight #, and departure time, the agent should have no problems booking the award you desire.