Since March 3rd, it's been pretty obvious that the intergration between United & Continental didn't go as smoothly as we were led to believe. The switch over to Continental's antiquated Passenger Service System, SHARES, forced thousands of customers to contact reservations to deal with issues ranging from loss of seats, the inbability to upgrade, as well as some ticketed and confirmed reservations disappearing.
Wait times to reach a reservations agent quickly grew into several ...
