I can not express how impressed I was with the staff at the Hilton Sofia Bulgaria, never have I been to a hotel that every member of staff stood out as special. I think the staff follows the lead of the General Manager of this hotel, Mr. Jacques Brune. He welcomed me at check in as a Diamond member, he walked by the Executive lounge and spotted me in the lounge he stopped in for a chat. It was clear that Mr. Brune has pride in his hotel and staff. I did find this very interesting article about Mr. Brune and how his goal is to have the Hilton make Sofia an important business destination.
As a Hilton Diamond I was upgraded to a Executive room, given lounge access, and also full Breakfast in the “Seasons” Restaurant. Because I was upgraded to the executive room, I was also provided FREE round trip airport transportation in the Hilton vans. Talk about a nice unexpected surprise!
At check in I knew this was going to be a place that I liked, the agent thanked me for being a Diamond, told me I was upgraded, gave me a run down of the perks and hotel features.
The Executive lounge at this hotel is located on the first floor (one up from the lobby level) it is next too the Hilton Meetings desk, and sits with all the meeting rooms. As a Executive room guest you have access to the Business center that has staff on hand during business hours. The lounge was good, there was no noticeable check to see if guest using the lounge really had access or not. Typical service, breakfast in the AM (during my stay the lounge was closed in the AM and guest were told to use the restaurant) afternoon soft-drinks, beer and tea were on offer with some finger-foods. Around 5:30pm the full offering of alcohol was out and stayed out till 11pm. Two hot items and other small food items were out from 6pm-8:30pm.
My room was a good size, I had a large fruit basket, wine, and water in the room as a welcome gift. The bathroom was a very good size with shower and tub. It was clear the rooms were renovated not that long ago. The TV in the room allowed you to input your external devices easily! There was also like 80 stations from around the world in the room. Beds were very nice, it was a very enjoyable place to stay for 3 nights. Two new bottles of water were provided daily.
The location of the hotel is also very good you can walk to any of the major spots in town. I did do a day trip outside the city that the helpful staff helped arrange. We booked a taxi for the day ~100.00 Euro for 8 hours, drove around the country side and stopped a very nice monastery. It was clear the hotel had a very good relationship with this taxi driver who was very nice.
The hotel bar in the lobby area also ran a “Classic Special” Burger Fry and a Beer for 19BNG that about USD not bad for a really good burger in a hotel bar in Europe. The burger was good, and the service was tops.
Breakfast in the “Seasons” restaurant was also good, made to order pancakes and omelets. The staff was always filling up my OJ, and taking away dirty items. True service! They also used my name when ever they asked a question, the little things that go a long way. Very impressive staff in the restaurant.
This hotel just celebrated 10 years you can see the cool 3D projection show they did on the front of the hotel here:
If you like good service and a nice place to stay, this hotel is for you. Hilton has a winner in Sofia!