I have been a Hyatt fan for a long time and I have always heard good things about the Hyatt Regency in London. My trips to London have been for business and the rates at the Hyatt were always out of what I could spend so I would pick the Hilton London Tower Bridge or Hilton Paddington; both very good hotels. After my stay at the Hyatt they were blown out of the water, just a really nice hotel. I should say I have very low expectations for any hotel in the UK, but in London I have “some” expectations. This Hyatt just impressed me hands down! I booked with points for two nights, and as a Hyatt Gold Passport Diamond I got an upgrade to a suite. Not too sure of the name of this type of a suite, it was located on the Regency Club floor.
I arrived by foot walking from the tube station, and was greeted by a doorman who walked me to the front desk. The agent quickly walked from behind the desk and escorted me to the Regency Club check in area. The elevator doors opened and there was a large reception area, with a full desk. A member of staff was at the elevator doors with a silver platter with hot towels and a welcome drink. I was greeted by name by 4 members of staff in the area. It was impressive for sure. Check in was quick, and the agents provided me all the information about the area and hotel features. I was walked to my suite and given a tour of “how things work” there was a bottle of bubbly in the room along with fresh fruit and candy.
The Regency Clubs; that’s right two of them flanked both sides of the check in area. One side was the “Business side” and the other was the “Family side”. I did check out both and the service and options were the same but the guests were much different. My little time in the business side was irritating as there was a very loud man from India yelling on his phone, followed by him being a total ass to the staff. So after a dirty look and smart ass comment I picked up my drink and moved over to the Family side.
The lounges were very good! The normal daytime service of soft drinks, and teatime was available. In the evening there was a cold selection of self-service food items, accompanied by a waiter working the tables with a tray full of different hot items. There was also a nice liquor selection that you could help your self or a member of staff would take your order at the table. Breakfast was only available in the lounge for me as a Diamond, with a nice big spread of typical breakfast items; you could also order eggs from the staff.
The staff is very professional and understood the Hyatt market. I was always greeted by last name it is a bit freaky how they could keep track of all the guest names but it made one hell of a positive impression on me.
Here is a photo tour of my suite and the hotel; the room was big, and clean. The maid service did a very good turn down service each night. Internet speeds were good all over the hotel.
Outside at night
The menu for items in the lounge
So this Hyatt is not the most amazing building, the public areas are on the small side, but the staff and room standards make this place a very luxurious place to stay in London. I will be back for sure! (Using points of course). The location is also good, my view on London if you are around a tube station you are in a good location.