I had the pleasure to stay at the Hyatt Regency Grand Cypress in Orlando, FL. To sum it up, WOW. I was very impressed with this hotel, the grounds, the staff, the rooms, and the Regency Club all very much impressed. The size of this hotel is also just impressive, and the grounds around the hotel make you feel like you are on your own island. The hotel recently completed its $45 million renovation with very modern and fresh to all thel 815 guestrooms and suites. I was impressed with the number of on-site activities; a Jack Nicklaus Signature Design golf, a racquet club, a 21-acre lake with water sports, a 1/2-acre lagoon swimming pool with waterfalls and waterslides. This Hyatt resort is located right next to Disney World Resort.
I used a Diamond suite upgrade to confirm an Executive Suite, and at check-in I was told that they upgraded me to a Ex Suite with pool and firework view. I arrived around 11am and was greeted with a very friendly, “Welcome Back” and provided a glass of Champaign. The person who checked me in happened to be the Gold Passport VIP manager, she informed me that my living room was ready but the bed room would be ready in about 45 min. She explained the $20 per day per room resort fee and what it included; basically it covered all the activities and internet. As a Diamond I was given access to the Regency lounge. The lounge was a nice size and well appointed with all day cold finger foods and fountain soda. The evening service had some hot appetizers and a nice mix of foods with bar service for a fee. The staff in the lounge was very nice and helpful. They were also very good at using guest names and really getting to know people. The lounge has an outdoor roof top area with tables and seats, also a large TV outside with sporting events on. The breakfast in the lounge was ok, breads some cold meats and cheeses, along with 1 hot item that changed each day. There was also service for hot drinks. That is the one bad thing about the Hyatt Gold Passport breakfast perk for elites when the hotel has a club lounge you have to eat in the lounge and miss out on the full made to order Breakfast in the Restaurant. At times I would rather not have the lounge and get the full over the top Breakfast, but the lounge at this hotel was worth it.
The suite was just wonderful, two full bathrooms, corner room with balconies around the full suite. The room was very clean, the Portico amenities were upgraded and the shower was very nice. Here are some photos of the suite.
View from room
Every member of staff I ran into said hello and were very friendly. Every time I was in a common area there was someone cleaning. I think they must clean the marble hallway floors every hour. It was crazy.
Parking is free but a bit of a walk to the main lobby but not that bad, there is a valet service also.
The resort grounds are huge! It is a gated area with a security gate that control access. The pool was rated one of the best by Trip Advisor. I did not have much time to play, but did walk around the ground and was very impressed with the outside areas. I’m very picky on how a hotel keeps pools and public areas. I have to say I was looking for negative things and could not find any.
Ok now for the few bad things. Was not given a late check out.. ok well I was given till 12noon to check out an hour later then the normal check out time (I asked for 2pm). I was told "there is a fee" to check out any later.. I asked "Even for a Diamond".. "Yes Sir, Sorry" she told me. Also I had some issues with my room key cards, they could not get the card to open both my room doors and the Regency Club door. It was a few trips down to the front desk to get that worked out.
Over all this is the place to stay in Orlando, and this may sound a bit pompous but, after staying at other area hotels, the clientele had more class.