Damianonin der luft

Hyatt Regency Grand Cypress - Orlando, FL - Review

I had the pleasure to stay at the Hyatt Regency Grand Cypress in Orlando, FL. To sum it up, WOW. I was very impressed with this hotel, the grounds, the staff, the rooms, and the Regency Club all very much impressed. The size of this hotel is also just impressive, and the grounds around the hotel make you feel like you are on your own island. The hotel recently completed its $45 million renovation with very modern and fresh to all thel 815 guestrooms and suites. I was impressed with the number of on-site activities; a Jack Nicklaus Signature Design golf, a racquet club, a 21-acre lake with water sports, a 1/2-acre lagoon swimming pool with waterfalls and waterslides. This Hyatt resort is located right next to Disney World Resort.

I used a Diamond suite upgrade to confirm an Executive Suite, and at check-in I was told that they upgraded me to a Ex Suite with pool and firework view. I arrived around 11am and was greeted with a very friendly, “Welcome Back” and provided a glass of Champaign. The person who checked me in happened to be the Gold Passport VIP manager, she informed me that my living room was ready but the bed room would be ready in about 45 min. She explained the $20 per day per room resort fee and what it included; basically it covered all the activities and internet. As a Diamond I was given access to the Regency lounge. The lounge was a nice size and well appointed with all day cold finger foods and fountain soda.  The evening service had some hot appetizers and a nice mix of foods with bar service for a fee. The staff in the lounge was very nice and helpful. They were also very good at using guest names and really getting to know people. The lounge has an outdoor roof top area with tables and seats, also a large TV outside with sporting events on. The breakfast in the lounge was ok, breads some cold meats and cheeses, along with 1 hot item that changed each day. There was also service for hot drinks. That is the one bad thing about the Hyatt Gold Passport breakfast perk for elites when the hotel has a club lounge you have to eat in the lounge and miss out on the full made to order Breakfast in the Restaurant. At times I would rather not have the lounge and get the full over the top Breakfast, but the lounge at this hotel was worth it.

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The suite was just wonderful, two full bathrooms, corner room with balconies around the full suite. The room was very clean, the Portico amenities were upgraded and the shower was very nice. Here are some photos of the suite.


Living Room

Shower


Living Room


Bedroom


Bathroom

View from room

Every member of staff I ran into said hello and were very friendly. Every time I was in a common area there was someone cleaning. I think they must clean the marble hallway floors every hour. It was crazy.

Parking is free but a bit of a walk to the main lobby but not that bad, there is a valet service also.

The resort grounds are huge! It is a gated area with a security gate that control access. The pool was rated one of the best by Trip Advisor. I did not have much time to play, but did walk around the ground and was very impressed with the outside areas. I’m very picky on how a hotel keeps pools and public areas. I have to say I was looking for negative things and could not find any.





Ok now for the few bad things. Was not given a late check out.. ok well I was given till 12noon to check out an hour later then the normal check out time (I asked for 2pm). I was told "there is a fee" to check out any later.. I asked "Even for a Diamond".. "Yes Sir, Sorry" she told me. Also I had some issues with my room key cards, they could not get the card to open both my room doors and the Regency Club door. It was a few trips down to the front desk to get that worked out.

Over all this is the place to stay in Orlando, and this may sound a bit pompous but, after staying at other area hotels, the clientele had more class.

Comments

#1
Brad April 6, 2011 at 01:40 pm

Nice review Damian.

I stayed here earlier this year and had a similar experience. Same room type using my suite upgrade cert.

The resort fee is annoying, but my wife and I tried to maximize it by taking advantage of free driving range benefit at the golf course. Neither of us play much golf...like once a year or less, but they used a shuttle to drive us there and back, and we got a cart and clubs for free to hit as many balls as we wanted on the range.

The Portico bathroom amenities are the standard at resorts, Eucalyptus scent rather than the more typical ginger scent at HR hotels which I'm not a fan of.

Curious if you stayed at the Hilton Orlando near the convention center. We spent one night here using up a Free night cert. You seem to be a Hilton guy. I dont' stay at Hilton much anymore, but I was very pleased with this new property. Comparing the 2, I definitely would prefer the Hyatt unless location was a big factor in your hotel decision.

#2
Damian April 6, 2011 at 02:15 pm

Hi Brad.. Thanks for the comment. It is a nice hotel but the $20 per day can add up. I think there is a lot you can get out of it.. I know many hotels in that area that charge for everything.

I have not done the Hilton at the Orlando conference center. But this last trip I did the DoubleTree by Hilton Resort at Seaworld. Look for a review soon.. it was nice and not far from the Conf center (could walk it)

#3
Steven M Ballot April 6, 2011 at 08:12 pm

Thank you for writing a very nice blog review of our hotel. We are certainly glad you had a nice time and thought the grounds were and are well maintained. You also took some very nice pictures ! Late check outs are based on occupancy. We were not able to grant a late check out due to extremely high occupancy. Our housekeeping team tries to turn the rooms as quickly as possible so that our incoming guests can check in at a reasonable time. Our resort fee of $22.00 covers use of all our activities except the championship golf course. The fee also includes hard wire and wifi Internet and a limited shuttle to the theme parks. Thank you again for your review and we hope you return again in the near future.

Steven M Ballot Guest Relations Hyatt Regency Grand Cypress [email protected]

#4
John June 22, 2012 at 05:24 am

Steve M.B.- The resort fee is a TOTAL ripoff. For this high a room rate there should be no resort fee. There are PLENTY or Orlando hotels that DO NOT charge a resort fee. I'm not ever staying at this Hyatt.

#5
Sarah May 13, 2013 at 08:06 pm

We have just returned home after spending 14 nights at hyatt and it was amazing this hotel is lovely inside and out,the pools are amazing tho the large pool I hardly used as it was very very cold I thought the heat would warm it up but it still took my breath away! I stuck t the heated pool. We stayed on the 17th floor in a 2 storey VIP suite and it was amazing, the bedroom up stairs was huge and had a walk in wardrobe,large bath,shower, downstairs sitting area was huge the views were amazing and the outside terrace was fantastic. The staff were amazing food very nice. The resort fee was actually $ 25 a night as they add tax on to the $22 we had been befor so knew about this it. It does seem a lot but is worth the price, our kids loved going on the boats, bike rides round the resort and the rock climbing even the beds by the pool are comfy and waiters back and forth all the time always smiling. The only negative I have is the parking fee with resort fee is a bit much but the hotel and most staff all amazing!!

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